“While the overall break was lovely and what I'd expected, there are a few concerns:
- When arriving at the cottage, we'd called ahead an hour before arriving as the instruction on the booking told us, only to be shown into the cottage with "this is it".”
No information on facilities etc. We had to contact Lorna later that evening to find out how to use the heating.
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No information on facilities etc. We had to contact Lorna later that evening to find out how to use the heating.
- The hot tub was noted on the booking, however it failed to mention it's a shared hot tub, so you have to pre book time slots, which wasn't a huge issue really, but we also weren't shown how to use it, only where it was located.
- One of the wetter days of our trip, we'd decided to stay in and watch films. Lorna knocked on our door with a guest she was hoping to show around the cottage. Considering we were only there 1 more night, I felt this was very inappropriate with us being there and all of our belongings out on show. She did apologise saying she thought we were out. To me, whether we are in or not, someone else shouldn't be brought in to the cottage with a guests personal items in there. She did apologise again the next morning when we left, but again reiterated that she thought we'd be out. That has left me feeling slightly uneasy that people could have been in while my personal items were there.
Despite the above, the location was perfect and it was very much a relaxing break.
