“We have just spent a very enjoyable month in Glen's Cottage.”
The accommodation is set in a beautiful area, definitely 'away from it all' but is a drive to the nearest village so if you were looking for something where you can walk to the pub of an evening (for instance) this probably won't be your ideal property. That said, the draw for us was that is was so out of the way and the peace and quiet of the surroundings was amazing. It was so nice to wake up in a morning and listen to the birds outside - truly magical. The cottage itself was cosy with everything you would need for a comfortable stay. The hosts were welcoming and nothing was too much trouble. They kept us supplied with wood for the log burner and were accommodating when various friends and family descended on us to celebrate my Husband's birthday. We only had one blip which was that the TV kept losing signal which was frustrating as it generally happened in the evening just as we settled down to watch. The hosts did their best to sort the problem but then went on holiday for our last week which left us having to liaise with the 'TV guy' ourselves and 'to and fro' to the owners abroad which was a bit of a pain to be honest. All in all though, a lovely month, helped by the unseasonably good February weather and we were genuinely sad to leave. Just as an afterthought, if you like a power shower, this probably isn't the place for you!!
We were very sorry that the guests experienced TV issues and when they first experienced them we called our local repairman who came the very next day. As the problem was intermittent fault finding was difficult. Despite this we renewed the aerial cable and the TV worked well for a couple of days. Unfortunately it lost signal again on the Friday just as we were due to go on holiday. We left the phone number of our local repairman so that the guests could let him know when they were going to be in. I also phoned him myself from Italy. He came on the Monday but the TV was once more working well. However this time he replaced the mast amplifier just in case that was causing the problem. We communicated regularly with both the owner and the repairman whilst we were away but then discovered the signal issue was an area wide problem and many other houses in the area were also experiencing the same issues. A new 4G mast has recently been commissioned and it is thought this may have been causing the intermittent loss of signal. We are really sorry that our guest experienced this problem and hopefully the local issue is now resolved. We also have noted the comment on the power shower. We are considering installing a pumped power shower but because of the age and layout of the cottage this is not straightforward; however this is an improvement we are looking to make if possible.
Sykes owner relations
)
)
)
)
