“The photo's of the cottage on your website are well out of date.”
They showed the view from the rear window across the fields. This view is now obscured by trees, meaning no view & no light from that window.
A table top ironing board is provided, however there isn't a plug socket near to the breakfast bar worktop that allows sufficient cable length for the iron. Meaning that the microwave & kettle needed to be moved for the worktop space. Similarly the mirror is attached to the bathroom door whilst the sockets are on the wall near the bed so there is insufficient cable length on the hair dryer. I had my own hair dryer with me & also one provided both cables weren't long enough.
Duck feather duvet & pillows provided which are not good when your an asthmatic.
Dirty chair covers in the bedroom area.
Double glazed unit in front door broken & inner glass masking taped. Door didn't fit, & you could see daylight through the bottom corner.
Dirty net curtains at the bedroom window.
The bathroom floor was really slipy, the bath mat didn't have a rubber back. So we used a towel, otherwise would have put the rubber shower tray mat under the bath mat.
Despite these minor issues, the owners were great, though we only saw them on arrival. The cottage was warm & comfy
Good morning from the lodge!
Our sincere apologies for any issues or discomfort that you may have experienced during your stay.
All of the issues that you have listed have been professionally addressed.
We take pride in our meticulously maintained lodge, but do appreciate any fine toothed combed comments.
Our main goal has always been to create a healthy, comfortable and personal, private experience for our guests.
We hope our longstanding past reviews and percentages noted are reflective of our persistent quest for perfection.
Thank you.
Janette (Owner)
Sykes owner relations