“We were informed on arrival, via a handwritten note, that the previous occupant had taken the WiFi code.”
We were promised that a router and new code would arrive on Tuesday 4 September. Nothing happened on the Tuesday, nor in the remaining days of our holiday. No contact was made by the owner nor your company regarding this issue.
This was extremely disappointing and inconvenient as I work from home as an Accountant and no wifi led me to make alternative arrangements.
I would stress that this complaint is not related to the accommodation which was excellent.