Driftwood Lodge

9 Customer Reviews

• "The property is lovely and really nice."

  Before arriving we had a damage and cleaning information pack with a hot tub disclaimer. The information pack was a little worrying as the cost of cleaning charges for pet hair and I had 2 with me. When we got to the property it was simple instruction from the email to access the property but no greeting on arrival. When we were putting food away in the freezer there was a smashed bottle which had not been cleaned up, there were a pack of Pringles on the cabinet that were out of date from July and also a plastic bottle left under the one sofa, this I was disappointed with due to the emails received about the cleaning charges. The hot tub we read through and said it’s cleaned every time someone leave and will be switched on and heated up ready. On the first night we never bothered with the hot tub due to the rain and darkness. We then went to look around 10:00 on the second day and the hot tub was cold and nothing would work it was saying pool too warm. I kept checking this by the hour and the water was cold with no change. I went to reception which was not open, I range the contact number provided on email and booklet in the love and no answer I also emailed the admin team and again no answer. I was unable to use the hot tub all weekend and this I am unhappy about as you pay extra to have a hot tub and we were unable to use. On the day of leaving the request to strip the beds and bag the sheets and towels ready for cleaners to collect was done before leaving. The hot tub had started to heat up but this was the day we were leaving. I feel we could have had more assistance to get this hot tub working and the general cleanliness wasn’t to the standard of what it seems before you attend due to the items we found, but the email makes you slightly worry before attending and taking your dogs as chargers and explained for different cleaning.

  Hello, thankyou for taking the time to write such a detailed review, we take all feedback seriously and we always aim to improve our lodges and customer service. There is a Good Housekeeping Bond in place, as per terms and conditions of making a reservation through Sykes; this is a standard arrangement for many Holiday Homes. Unfortunately, we have had to introduce an additional Housekeeping charge to remove excess dog hair throughout the Lodges, which would be deducted from this Bond, if necessary. We have discussed the bottle of Prosecco and Pringles left behind, with the Housekeeper, this is a very rare ocurrence, but we have implemented a procedure to ensure this type of cleaning error does not re-occur. Apologies for any inconvenience caused. The Hot Tub was cleaned and temperature checked on the day of your arrival, and we have been assured that the Tub had reached the desired temperature. Once the cover is removed, the temperature will drop quite quickly; also if guests interfere with the controls, the system can divert to error mode. There is no additional charge for use of the Hot Tub, the price is inclusive. Over the festive period, reception is closed, to allow staff to spend time with their families, but there is skeleton staff on duty, who would have been able to assist you. We do request that linen is stripped from the beds etc..... but again this is standard practice with many holiday homes. Property Owner

  Reviewed by Lewys3.8★Dec 2023

• "Had a lovely 4 days in Driftwood Lodge it was spotlessly clean, well equipped , plenty of room for 6 people ,excellent master bedroom with ensuit, all enjoyed the hot tub ( towells supplied ) and the children made use of the park and plenty of space to play football."

  Weather was mixed but managed to visit Broad Haven beach, Manor Park zoo and merlin's magic indoor soft play , plenty of shopping outlets and supermarkets in Haverfordwest. Eat lunch out every day plenty of choice in area but we all agreed the fish and chips in ocean restaurant Broad Haven was the best. We would definitely recommend little haven retreat and hope to return in the future.

  Hi, many thanks for your lovely review, we are delighted that you had such a lovely time with us. There certainly is plenty to do here in Pembrokeshire if you are on a family Holiday, and some great places to eat out. We look forward to welcoming you back in the near future! Property Owner

  Reviewed by Katheryn5.0★Oct 2023

• "Superb lodge, well decorated, very well furnished, great location and well kept quiet site."

  Don't turn up without your food as there is nothing much for quite a distance! But that's the whole point - quiet!

  Hi, many thanks for your review. Driftwood Lodge is well furnished, as we try our best to supply everything that our guests might need in their Holiday Home. We do offer guests a peaceful and tranquil escape from the hustle and bustle of every day life, as we are a quiet family based park. We do accept Home Deliveries; there is a Londis shop within 3 miles. Also Haverfordwest and Milford have all the big brand supermarket chains.....plus there are a number of great pubs and restaurants locally. Property Owner

  Reviewed by Robert5.0★Oct 2023

• "Fantastic lodge in a great location for visiting Pembrokeshire"

  Hi, many thanks for your review. Driftwood is a super Lodge and we are located in a great position from which to explore Pembrokeshire. Property Owner

  Reviewed by Mick5.0★Oct 2023

• "What a beautiful place, the lodge was exactly as advertised, very clean and comfortable with everything you need."

  Receptionist very helpful and pleasant. Well maintained grounds and very quiet. Can’t recommend highly enough will defiantly visiting again.

  Pembrokeshire really is a hidden gem, with something to offer everyone. We do aim to provide a relaxing and tranquil break for our guests; many thanks for your super review! Property Owner

  Reviewed by Rachael5.0★Sep 2023

• "We had a wonderful time lodge was beautiful and we loved the hot tub only down ..."

  We had a wonderful time lodge was beautiful and we loved the hot tub only down side was no gate on the patio so the dog kept going down the steps and there wasn't a large field for him to have arun and play with his ball the dog area was very small

  Hi, many thanks for your review, we are glad you enjoyed your stay with us. We are exploring the option to add gates to all the pet friendly Holiday Homes. The dog walking area is not very large, but we are less than 3 miles form the closest beach, where there is space for dogs to run about. Property Owner

  Reviewed by Pauline4.7★Sep 2023

• "An amazing property, beautiful campsite."

  Will be returning, thank you for the best holiday!!!!!

  We are delighted to hear that you had such a great time. Many thanks for your lovely review. Property Owner

  Reviewed by Rachel5.0★Sep 2023

• "Absolutely beautiful lodge, with lots of thought and detail!"

  The views are stunning. We had a fantastic time!

  Hi, Driftwood is super and the view out across the park, towards the coast is lovely. We are delighted you had such a fantastic stay with us! Property Owner

  Reviewed by Stephanie5.0★Aug 2023

• "We stayed in the driftwood lodge with our two dogs."

  The lodge was everything and more than we expected. The pictures advertised were exactly what you get. The location is perfect and a get spot to get to all beaches and towns. The only feedback is a dog gate on the lodge would be a benefit as we used our puppy gate which we brought with us. We are looking at coming back next year.

  Hi, thank you for your review and recommendations. We look forward to seeing you next year. Property Owner

  Reviewed by Dale5.0★Jun 2023

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