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"A really lovely cottage."
We arrived a couple of hours early as from the website the cottage appeared to have been free the day before. We seemed to “run into” the cleaners who were just arriving. This wasn’t really a problem as we went to the very nice golf club for lunch. On our return the cottage was very clean apart from rubbish being piled up in the bins out the back and overflowing in the garden. Kitchen was very well stocked with pots and pans etc but a few more dishwasher tablets would have been helpful - we had one to last three days.
Apart from these small problems we had a lovely time. The view was great and the road was extremely quiet. A very relaxing few days. We have booked again for Christmas!
Reviewed by David4.4★Mar 2024
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"This was our 3rd stay at this property."
Unfortunately, like previous comments the cleaning wasn’t up to standard and bathrooms need some redecoration.
There were no mattress protectors on any of the beds. The king size mattress is quite stained along with the dressing table stool. The double bed sheet was dirty, work surfaces, fridge and food cupboard had to be cleaned. Also the sofas are starting to look quite tired. There were no baking sheets. The caretaker brought round roasting tins, but there were several of those in the cupboard.
Just so disappointed as it wasn’t as good as the other times we have been. Having said that Sykes acted quickly and within 24 hours the beds were sorted. Although the problems were resolved you don’t want to have to deal with this.
The grass was cut 2 days before we left which made a difference especially with a dog. All information about the house was on our email from Sykes which was good. We did have trouble signing into Netflix. The only way it worked was to unplug the tv and plug it back in again, then sign in again.
Even though we had these problems we did have a lovely holiday. The house is really nice and a good area to visit. Just hoping all will be up to standard if we go back again.
Reviewed by Nicholas3.1★Mar 2024
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"No dishwasher tablets."
It’s a delightful property in a lovely location but let down by some cleaning neglected (e.g.bedroom mirror) and overall cleaning a bit slapdash.
Couldn’t find any instructions e.g. what to do with rubbish/bins.
Grass uncut which led to messier dogs.
Thanks for your feedback, for the cleaning we have passed on your comments to the cleaning provider for improvements to be made.
For instructions for the rubbish bins etc we use to leave a hard-copy in the house however this was often misplaced. Due to this the instructions for rubbish and everything else (e.g. WIFI etc) is sent to you via email when you book, so that it is more accessible.
For the grass I have also notified the gardening service as I think they assumed due to the weather/winter that it was not due, apologies for this.
Thanks for staying and your valuable feedback and hope to see you again soon.
Property Owner
Reviewed by Michael4.1★Feb 2024
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"Our second stay at this house, to see family but would also be great for visiting the surrounding coastline, The Gower and the countryside."
The house is modern, on a very well looked after estate. It is in excellent decorative order, clean and has everything you could need for a holiday.
We had one small problem which was quickly resolved by the care taker.
We are looking forward to returning next year.
Thanks for your feedback and hope to see you next year.
Property Owner
Reviewed by Rowena5.0★Nov 2023
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"Great clean property with a decent garden t."
V and can connect net-flicks account to it etc. internet is easy to add either QR code or password enter. Great view of sea and golf course from upstairs. Heating works well nice en-suite complementary biscuits etc. the only one thing I’d say is the communication between me and the host wasn’t as good as I expected. When I paid there was some technical error and I wasn’t sure if the house had been properly confirmed. I was assured later it was but I text the host on the day when we were on route (7hrs) to check if the keys were there and everything was ok but still haven’t had a reply and we’ve finished our stay! Overall can’t fault it. You will need transport if staying here if wanting to go out as it’s quite a bit away from amenities
Reviewed by Jude5.0★Nov 2023
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"Clean and tidy property, well equipped, had all we needed for stay."
The Millennium Coast Path offers lots of opportunities for both walking and cycling. Very nice beaches nearby that we could walk with the dogs.
Reviewed by Keith5.0★Sep 2023
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"A wonderful stay in Llanelli."
Beautiful house, very clean and comfortable , great location. A short drive to the beach and lovely long dog walks.. would recommend to family and friends
Reviewed by Lisa5.0★Sep 2023
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"The house was beautiful, great location and comfortable."
Only comments would be it would be useful to have a bin upstairs or in bathrooms. Overall cleanliness was good, but if you looked a bit closer there was a lot of dust on skirting boards and harder to reach areas and a number of cobwebs. It may be that as we went towards the end of season that it was due a deep clean. Didn't put us off having a wonderful break and would definitely be happy to return.
Reviewed by Faith4.7★Aug 2023
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"We had a great stay here."
The house was perfect, very clean and comfortable. The beds were also really comfy too. Many thanks!
We are absolutely thrilled that you enjoyed the house so much and hope to see you back again soon!
Property Owner
Reviewed by Alison5.0★Jul 2023
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"We had a wonderful stay and were very impressed with this property."
It is decorated and furnished to a high standard and the beds were extremely comfortable. There are only a couple of minor things we would mention: a) it would be useful to have small bins in the bathrooms/bedrooms b) the kitchen needs a cheese grater and ovengloves (the silicon ones provided were really difficult to grip with as they are just too stiff and unwieldy) c) TV - there have been other comments about this and we would just add that we too had great difficulty in sorting it out! Otherwise a great stay and we hope to come again.
We are so pleased that you enjoyed your stay and thank you so much for your feedback, it’s extremely valuable to us as we always thrive to learn from our wonderful customers. I am pleased to say that the TV has now been replaced with a new, easy-to-use one that has everything that’s needed built-in. We hope to welcome you back soon.
Property Owner
Reviewed by Robert4.7★Jul 2023
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"The connection for the tv was lost when we arrived."
Unfortunately help was not available until Monday but it was fixed very quickly on Monday.
We were disappointed to find that the dustbins had not been emptied. Both bins were overflowing and there were numerous bottles on the floor. We did not know this until we were leaving and wanted to put our rubbish in the bin.
Some instruction manuals for oven, washing machine and dryer would have been helpful.
Waste bins in the en-suite and family bathroom would have been useful.
We are so pleased that you enjoyed your stay and thank you so much for your feedback, it’s extremely valuable to us as we always thrive to learn from our wonderful customers. I am deeply apologetic with regards to the rubbish situation and have firmly fed this back to our cleaners! I am however pleased to say that the TV has now been replaced with a new, easy-to-use one that has everything that’s needed built-in. We hope to welcome you back soon.
Property Owner
Reviewed by Barbara4.7★Jun 2023
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"Great location lovely house."
T V is really hard to work out and the programs keep buffering otherwise really great stay
Reviewed by Karen4.4★Jun 2023
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"Lovely home from home, almost faultless."
It would have been nice to have had the garden tidied up.
Very happy with our stay.
We are so pleased to hear that you enjoyed our beautiful home and its surroundings, it really is a wonderful place to stay.
We would also like to take opportunity to apologise for the garden at this time - We’ve had such beautiful weather that it seems to have flourished much faster than usual and our gardener wasn’t able to fit us in for a mow inbetween our usual fortnightly slot.
We hope to host you again in the future. X
Property Owner
Reviewed by Gaynor5.0★May 2023
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"Lovely property, very clean and comfortable with beautiful views across the golf course and the estuary."
The only thing missing was a visitors book so that everyone can share information about the local area, walking routes, places to visit and eat, etc. The dog loved the enclosed garden and local walks.
Reviewed by Janet5.0★May 2023
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"Really satisfied with the cleanliness and facilities within the house."
We have stayed in many self catering properties within the British Isles and have always appreciated a welcome pack and a visitors guest book.This was sadly lacking so had no information about where to eat locally apart from the golf club and having a 5 and 8year old was not appropriate.My husband and I being dinosaurs had difficulties with the TV as there was no information.
s
We are so pleased to hear that you enjoyed the house itself, it really is a beautiful home to stay in.
Regarding a few issues that you had;
We proudly provide a basic welcome pack of tea, coffee, sugar, biscuits, dishwasher tablets etc, so are very sorry that this didn’t meet your standards. It’s something that we’ll take on board.
The house also provides a great visitors book that recommends places to visit go/ activities to do within the area, but fortunately because there are so very many wonderful eateries (that accommodate all ages and pockets) within a 0.5-3mile radius from the house, we simply wouldn’t be able to keep up with the ever-changing recommendations for our guests with regards to that, so is why we choose not to, so sorry.
With regards to the TV, we have ensured that there are extremely easy to follow, point-by-point instructions on how to access the correct TV channel on our digital Welcome pack to refer to…I hope this helps future guests.
As always, we strive to learn from our customers feedback to help our future guests make the most of the home and its surrounding areas, so we thank you for all feedback given and hope to host you again in the future.
Property Owner
Reviewed by Adele4.7★Apr 2023
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"Lovely holiday accommodation."
Neat, clean and comfortable. Lots to do in the local area, beautiful beaches, wonderful shops and some great cafes.
We are absolutely thrilled that you enjoyed your stay in our beautiful home that’s set in the most beautiful location. We hope to host you again in the very near future!
Property Owner
Reviewed by Mandy5.0★Mar 2023
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"Lovely home located close to a great selection of shops and a short drive to the beach."
Very comfy beds and house well equipped but could do with some additional glasses! Had issues with TV and the first stick, it was difficult to watch anything as it kept buffering. Would recommend the property and hopefully we will return one day.
We are so pleased to hear that you enjoyed our home as much as we do, and look forward to welcoming you again in the future.
We are also very sorry to hear that was an insufficient number of glasses available for you. Please be assured that we have done a full stocktake and have now replenished all cups and glasses for our future guests - Thank you so much.
Property Owner
Reviewed by Maureen4.7★Mar 2023
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"Really lovely house in a great location, very comfortable beds, sofas."
Everything you need in the kitchen, can't fault it. Only thing that would be helpful is an information folder with details of everything, it's more useful than constantly referring back to the email. Also there is no emergency contact, we had an alarm go off one evening, appeared to be coming from downstairs bathroom or locked area of utility.We phoned the sykes number, no joy. Only way we stopped alarm was to turn off all power then turn it back on. So the owners number would be extremely useful. Apart from that minor thing, we would highly recommend this house & would use again.
Thank you for such helpful feedback, we always thrive to learn from our lovely customers experience.
Please be assured that we now have processes in place in order to quickly sort out any noise/ alarm issues (Sykes are rightly, always the first point of contact in these cases). We have also now included a very handy information folder for our guests to reach more easily.
We look forward to hopefully hosting you again in the future.
Property Owner
Reviewed by Barb5.0★Feb 2023
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"This property is well equipped clean and cosy."
Everything you need is on your doorstep all the main supermarkets are close together and the beach isn't far at all. The only negative would be the heating, I never felt it come on once and at this time of year you can feel the chill. But over all an excellent property and I would definitely go back. I left a vase at the property I had just purchased it, I hope someone gets back to me about it.
Thank you so much for your valuable feedback, we always thrive to learn from our customers experiences.
Please be assured that we looked in to the issue with the heating and found that the main boiler had been switched off for the heating setting. We are unsure of how or why this happened, but we apologise to you for the matter.
We look forward to hopefully hosting you again the future!
*Our cleaning team have been on contact with you regards to your vase.
Property Owner
Reviewed by Esther3.8★Nov 2022
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"Two stars given because of the bed in the second bedroom."
It is listed as a double bed but it is actually a futon and the most uncomfortable thing we have ever slept on. It was covered with a bed topper but this did not help. We did not want to give up on the holiday as we were with another couple so went and purchased a memory foam bed topper . The new bed topper was doubled over with the double quilt and single quilt on top and it was still terrible. The rest of the house was good, accept as the other reviews, still no instructions for TV's, recycling, etc. A new proper bed and some instructions for tv's etc would make this house a 5 star.
Thank you so much for your valued feedback, we really do appreciate it and more importantly, we strive to learn from it - Because of this issue we will be replacing the bed in the second bedroom within the next 48 hours, so that all future guests, including yourselves, can enjoy the comforts of a comfortable double bed on your next visit.
Although detailed instructions are provided in the e-book that Sykes send you digitally, we can appreciate the increasing demand for a simpler TV system with less remote controls - We will therefore be replacing with an extremely simple FreeView system within the next 48 hours also.
I hope we have resolved your issues and we really do hope you visit our home again soon, to enjoy it's improvements.
Property Owner
Reviewed by Michelle3.1★Oct 2022
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"A very comfortable spacious house and a great enclosed garden in a very convenient and quiet location."
We enjoyed walking with our dog on all the great beaches nearby.
Would love to holiday here again.
Thank you so very much for your wonderful feedback, it's always a joy to hear! The house really is situated amongst some marvellous walks and beaches. We're thrilled you had such a great holiday, and look forward to welcoming you back soon.
Property Owner
Reviewed by Steve4.4★Oct 2022
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"Excellent accommodation and location, only thing was there is no information about anything
ie T."
V. Central heating and no guest book where people say places to visit, shops beaches and walks. We found a lovely cafe in Ellis Bay and great walks, lovely beach in oxwich, the house was so good We have booked again next year
Thanks for the feedback, we really appreciate it.
We have now added the TV instructions, Heating etc to the key collection details that you should receive on booking.
Property Owner
Reviewed by Karen5.0★Sep 2022
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"We had a couple of poor weather days."
There is a magnificent tv in the lounge but unfortunately there were no instructions on how to use it .It had three remote controls. When we did get it to workit only delivered itv hub bbc i player and pay to view channels. No bbc or
or itv networks. Very dissappointing . We appreciate books and magazines etc have been limited since covid but we think instruction manuals are a must to enable customers to use the equipment safely
Thanks for the feedback, we really appreciate it. We have now added the TV instructions, Heating etc to the key collection details that you should receive on booking
Property Owner
Reviewed by Christopher5.0★Sep 2022
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"The house was definitely comfortable enough, although I found the pull out double a little uncomfortable and no hanging space in the second double was a tad annoying."
There was a small poo in the upstairs bathroom when we arrived.
We came in the side door on arrival, dashing out for dinner as traffic had been terrible and we were late. It was only upon checking doors before bed that I discovered the front door was left unlocked-not only with all the house contents available to anyone and everyone but my laptop and other belongings-not acceptable to be honest!
As others have said-it would be handy to have some tv instructions (for the benefit of others-turn all 3 remotes on and go to home button on the small one-scroll right to the tv logo for iplayer/itv hub/4 and 5 which you can watch live-you will have to sign in to your own Netflix account) and also some heating instructions. My 84 year old mother was cold, so I managed to change the boiler to heat and water and work out how to put the thermostat on manual but the only radiator working upstairs was the bathroom one-not great in the winter. It would have been good to know if I was operating the system correctly.
There are not enough saucepans to cook a proper meal so bring your own if you are thinking of doing so (just one small, one medium pan in the cupboard).
The chopping board had old food on it.
Dining chair covers had not been washed and were quite dirty.
This all sounds quite damning, but it IS actually a nice house in a great spot for exploring-just needs a little extra input from the owner (who I'm told lives abroad so that might be why the complaint about instructions for things hadn't been actioned).
Thank you so much for your valuable feedback, it is really appreciated.
We are working with the cleaning team to address the issues you reported. And will improve /provide the instructions and guides to make it easier.
Hopefully we look forward to seeing you in the future.
Property Owner
Reviewed by Caroline4.1★Sep 2022
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"Lovely house comfortable"
Thank you so much, hope to see you again.
Property Owner
Reviewed by Deborah4.4★Aug 2022
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"The property and position was really great ."
Within a short car ride of so many places,. The beds were comfy and the house is well equipped .
The garden was great for our little dog , she loved it .
We would love to stay again .
It would have been helpful if there was a bit of information in the house about when to put out rubbish and where to visit as it’s always good to get previous visitors views .
Thank you so very much for your feedback, we are so pleased you enjoyed your time at the house! We always try to learn from all feedback given, and have therefore included some more detailed descriptions on the rubbish. We hope to host you again very soon!
Property Owner
Reviewed by Margaret4.7★Jul 2022
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"A beautiful house in a great location to explore The Gower."
Everything was exceptionally clean and beautifully decorated. All our needs provided for as listed.
Plenty of room for 4/5 people and a great view over the golf course.
We would definitely stay again.
Thank you for your kind words, and we hope you will visit again soon.
Property Owner
Reviewed by Yvonne5.0★Jun 2022
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"Even though there were no reviews we decided to book this property."
So pleased we did as what a find. Lovely house which overlooks the golf course. We would definitely book again as we had such a great holiday. If we were being critical there were a couple of minor issues. The grass had not been cut, there was some dog mess on the gravel in the back garden and the downstairs toilet could have been cleaner. The garden furniture just consisted of a small table and 2 chairs. That was fine for us as only 2 adults, but wouldn’t be enough for 5 which the house caters for. The area is great for bringing your bikes and the nearest sandy beach is at Pembrey or travel to the beautiful beaches in the Gower which took around 40 minutes. Thank you to the owners for sharing your house with us.
Thanks for your feedback we really appreciate it, and it will certainly help us to improve. We are really glad you enjoyed your stay and look forward to you visiting again.
Property Owner
Reviewed by Nicholas4.4★Jun 2022
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"It would be helpful if their were more detailed instructions on using the TVs as we were unable to establish how to obtain the ordinary TV channels ( BBC ITV etc."
) More information on required recycling of rubbish would also be helpful.
Thanks for your feedback we really appreciate it, and it will certainly help us to improve. Thank you for your visit and we hope to see you again soon.
Property Owner
Reviewed by Geoffrey5.0★Jun 2022
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