Rivendell

3 Customer Reviews

• "A delightfully situated, well appointed and comfortable holiday home."

  Thank you for your feedback. Was lovely to meet you in the gallery. Very glad you enjoyed being at Rivendell and would always host you again. Take care. Hx Property Owner

  Reviewed by Cheryl5.0★May 2023

• "Very comfortable, warm and welcoming house, with everything you could wish for."

  Garden and location perfect. Would be more than happy to recommend and to return in the future.

  Hi Jenny Thank you for your lovely words. So glad you enjoyed being there and hope to host you again as you left everything so beautifully. It is gorgeous there at the moment in this lovely sunny spell we are having. Have a good summer and take care. Best wishes Heather Property Owner

  Reviewed by Jenny4.4★May 2023

• "We didn’t really enjoy our stay at Rivendell even though it was very well equipped and spacious with a lovely garden, but there were some improvements to be made."

  We certainly wouldn’t stay here in the winter again. The property obviously hadn’t been used for some time. On arrival at the property at 3.30pm it was freezing and we had no idea how to put the heating on, and there was no fire in the lounge. There was a note from the owner to say that heating only came on for one hour in evening and again in morning. So we sat with our coats on! We are early risers (5.30am), and had planned to spend the weekend just relaxing at the house, but we felt that the owners would prefer us not to. There were several cobwebs around the house, and the kitchen floor felt sticky. Several of the mugs in the kitchen cupboard were dirty and unusable. Due to the house being cold and probably unused, the bed felt damp, and when the heating finally came on condensation built up on the windows. Eventually, after an extensive search, we found the heating controls in the kitchen cupboard and were able to put the heating on when we wanted it, which was not terribly energy efficient to heat the entire house, when just a fire in the lounge would have sufficed. I’m sure Rivendell is a fantastic place to stay in the summer but we would not recommend it in the winter.

  I am so sorry you had such a miserable time at Rivendell. I hate to think of you being unhappy and cold there. It is used regularly and we haven't had this kind of feedback before. I can only apologise which probably doesn't help much. The heating is normally on 24 hours a day in the winter and we expect to do that for our clients as many of them go walking and need to be warm afterwards. The note which must have been left out inadvertently is for the early Autumn and Winter when it can get chilly in Solva early evening and morning but is warm during the day. I have now put a note in the visitors book saying where the heating controls are just in case there is a problem in the future but would also encourage people just to ring me and I would sort it out for them immediately as I only live 200 yards away. I am not quite sure why you didn't contact me as I would always want people to do so if they are uncomfortable in any way. What you have said makes me realize I need to go there myself in future before people arrive to make sure the house is warm for them and the beds similarly feet welcoming. We will have to sort out the condensation problem which I did not know existed even though I have stayed there myself in the past - thank you for telling me about it. I have spoken to the cleaners about the mugs and the cobwebs. Usually they put all the crockery through the dishwasher each time whilst they are cleaning - they obviously slipped up this time. I apologise for that too. There is no way I would prefer you not to be comfortable there and I expect you put that because you were angry and disappointed. I feel sad that you would thinks such a thing as the house used to belong to my Mother before I redecorated it and I want people to enjoy being there all year round. Please take care in the year ahead and I hope next time you have a better experience wherever you choose to stay. Regards Heather Property Owner

  Reviewed by D4.1★Dec 2022

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