Old Orchard

12 Customer Reviews

• "Thank you for allowing us to stay at Old Orchard."

  We found the property clean, comfortable and ideally situated. As dog owners we would prefer the garden to be completely secure but we were aware that there was no side gate and came prepared. We know that this property is a work in progress and you are definitely heading in the right direction. In the future if the opportunity arises to visit Saundersfoot again we would definitely consider stopping at Old Orchard.

  Reviewed by Julie3.8★Apr 2024

• "Wouldn't recommend the Old Orchard to my worst enemy - stayed there March 2024 - damp and mould were evident as well as an infestation of woodlice - raised issues whilst we there and Sykes/owners took 2 weeks to come back with their response."

  It is very disappointing to read the negative feedback you've left following your stay at Old Orchard. As we are eager to ensure the comfort of our guests we provide 2 phone numbers to contact in the event of any issues, yet we didn't hear from you until a week after your holiday ended which denied us the chance to help, or investigate any problems raised. We would aim to attend to any issues whilst our guests are in property as a matter of priority. There was a small damp patch coming from the bath which has now been redecorated, but there is no damp and mould present anywhere else. The property is checked thoroughly between each booking. Whilst we have been experiencing a few woodlice visitors recently we are on the case and doing all we can to rectify this problem and we did explain this in the note left on arrival, with a gesture as an apology. It is certainly not an infestation. Old orchard is not a posh boutique hotel, it is a cosy cottage in the heart of Saundersfoot. We love it there and the majority of our guests do too, as you can see from the extremely positive response in previous feedbacks. Property Owner

  Reviewed by Julie1.9★Mar 2024

• "Lovely spacious property with modern decor ."

  Great location with lovely views.Large enclosed garden with gate to beach and shops a few minutes away. Lots of extras, games, puzzles, beach toys. Constant hot water and heating. Locals were lovely and friendly and we hope to return again.

  Thankyou for your positive feedback Susie we look forward to your return visit . Property Owner

  Reviewed by Susie5.0★Nov 2023

• "Lovely cottage in a great location - would definitely return."

  Thankyou for your feedback Daniel , we look forward to your return visit . Property Owner

  Reviewed by Daniel5.0★Aug 2023

• "This is a lovely big house only 5 minutes walk from the edge of Saunderfoot's centre and then not far to the beach."

  The views out of the conservatory are very relaxing and it felt like an excellent place to spend time in and use as a base to go to Saundersfoot easily as well as visit all the amazing places in Pembrokeshire nearby. The house has good facilities and lots of space for our family of 5. The kitchen is really well equipped compared to some other places we've been. The beach stuff and crabbing equipment was really well appreciated and we liked the board games and puzzles left in the lounge. We've seen others comments on the garden. It's true that it isn't the best garden for being in and needs some TLC, but the photos clearly show you what it is like. For us the garden wasn't the focus as we are so close to the beach. Suggestions of things that would be useful: Oven gloves, more cutlery (especially tea spoons), a doormat on the inside of the front door, an airer to hang up wet things when you come back from the beach. More detailed instructions for the washing/dryer machine settings.

  Thankyou for your feedback Mark, good suggestions which we will act on . Apologies for the garden ,we have had problems securing a gardener this year ,it’s something we are trying to rectify . Property Owner

  Reviewed by Mark4.7★Aug 2023

• "It is a high price for basic accommodation."

  The main room that has been refurbished is lovely, and a wonderful space. Sadly the rest of the house is not to the same standard. It lacked things that would make it so much more welcoming: a door mat so we didn't slip over on the kitchen floor with wet shoes, a blind on the bathroom window so there was some privacy, a cable to connect the supplied DVD player to the TV so it could be used, more than 6 pieces of crockery, cutlery etc so we didn't need to wash up after every meal. Even some washing up liquid would be helpful, or perhaps something welcoming when people arrive, like a pint of milk so you can make a hot drink. The clothes storage in the bedrooms is variable (a sideboard in the downstairs bedroom, yet there is plenty of room for a small wardrobe and chest of drawers). It wasn't possible to access the back gate to use the shortcut to the beach when we visited, due to the weeds and brambles. I was surprised by some of the safety elements that were lacking: a rusty saw and large knife on the side in the open greenhouse, easily accessible to children, the glass in one of the kitchen cupboards held in by sellotape, and doors from the bedrooms directly into the eaves of the house with all the fibreglass insulation. I would expect these to be locked or at least a piece of furniture in front. Overall, we didn't feel it matched the quality of other Sykes properties we have rented, we didn't feel comfortable, and thought there was a lot of elements that could easily be thought about from a guest point of view and improved.

  We hope you enjoyed your holiday despite your comments Alison , however you made a couple of valid points for us to consider . Property Owner

  Reviewed by Alison1.6★Jul 2023

• "More towels would be useful."

  1 handtowel between 2 people not sufficient. The garden was rather overgrown so leaving by the back gate was difficult. Otherwise we found the property extremely pleasing. Lots of kitchen equipment. Spacious and warm. We loved the conservatory and patio with a super view.

  Thankyou for your positive feedback Albert , we’re really glad you enjoyed your stay . Apologies that the garden was a bit overgrown, we had problems getting a gardener but all sorted now so hopefully won’t be a problem going forward. Also a bit surprised about the towel situation so will look into that . Property Owner

  Reviewed by Albert5.0★Jul 2023

• "Saundersfoot is a fantastic location, with lots of amenities and a great little beach."

  The cottage itself is very nice, but I do have a couple of observations. Firstly, the garden is currently not suitable for children or dogs. It is steep, there is no lawn and it is not enclosed. A couple of gates to block access to the road would help. Secondly, the level of cleanliness could be improved. The kettle needs descaling regularly, the bathroom grouting needs to be thoroughly cleaned, the floors need mopping (not just vacuuming) and the cleaning equipment itself needs cleaning. We had a pleasant stay and I hope the above is accepted as constructive feedback to make your cottage even more successful.

  We are glad you enjoyed your holiday Rachel. Even though the garden is completely enclosed to the sides and rear ,we can understand your point regarding a gate to block off the garden to the road for young children, and this might be something we will consider installing .There are a quite a few photographs of the garden on all websites that accurately portray its layout and character and we are sorry to hear that it wasn’t suitable for you. The cleanliness comments come as a bit of a surprise though and will certainly pass them onto our cleaner. Property Owner

  Reviewed by Rachel3.4★Jun 2023

• "The Old Orchard in Saundersfoot is old."

  It has been cosmetically enhanced but is in need of complete modernisation. The rear garden is not good. Neighbours have two dogs which are noisy and aggressive. The plus side of the property is its position you can easily walk to the beachfront and shops.

  Thankyou for your feedback Lynne. We believe that the photographs that Sykes have taken and published on all websites give a very accurate portrayal of Old Orchard and we are sorry if you thought you were getting something different. We are surprised to hear that you had problems with our neighbours dogs as we have never had any problems . We hope you managed to have a lovely holiday which is always our aim . Property Owner

  Reviewed by Lynne2.5★Jun 2023

• "The property was excellent and we had a lovely stay."

  Really handy for the town centre and beaches and great facilities. Useful to have single floor living as well as the option for other people to have their own space upstairs. The owners asked for feedback on facilities given it is their first year of operation I would say better towels. They are bath size but using them for the week was not great either provide bigger and more towels or advise people to bring their own. Our friends felt the upstairs double room could do with a set of drawers or something to put 'stuff' on. But other than that everything was great. The area is fab to visit too so overall we had a brilliant holiday.

  Thankyou for your lovely comments David , we will certainly take on board all the suggestions you have made . We’re so pleased you had a good time. Property Owner

  Reviewed by David5.0★Jun 2023

• "The property was spacious and comfortable for our family group."

  However, the flooring downstairs was pretty slippery. Our 2 year old grandson fell a number of times, even when walking and was safest in bare feet, which was not ideal. I also slipped and fell when rising from the sofa. The garden was not toddler friendly either and was in need of some maintenance. Nonetheless, we had a great holiday at the Old Orchard.

  Reviewed by David4.7★Apr 2023

• "Fabulous spacious and very comfortable seaside house only a short walk onto the front, everything you could want from a coastal cottage."

  Conservatory and decking a real plus. Great house for exploring the area. Thank you so much

  We are really happy you enjoyed the house! Thank you for your feedback Property Owner

  Reviewed by Theresa5.0★Apr 2023

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