“we arrived at the cottage on 24th ...”
we arrived at the cottage on 24th march around 3.40pm, we had been given the wrong key code for the safe by the caretaker earlier in the week. I contacted the care taker by calling no response send various I messages no response. we heard nothing from caretaker until 9.40pm with just another number. NO APOLOGY.. we were asleep. we had worked out that key code she gave us was for the one bedroom flat below - so we decided we had no choice but to use that flat as nobody was in it.. There were three of us including my 82 year old Mother who had sleep on couch. as there was only one double bed. we had driven 200miles from Oxford so we were all tired. we went to sleep. We did not see the I message with the new code until Sunday am, we used the correct code and could get into the property we had booked.
So we were displaced from 3.35pm to 9pm on 24th March.. so as you read this I am sure you will have gathered we were not happy at all, it caused stress and to be honest with blighted the whole week. In contacted Sykes on Sunday am and spoke to someone very helpful who said they speak to owner and come back to us, by Tuesday 27th we had still not heard anything from Sykes, so I called again and spoke to someone in customer services, who said they would get back to us during the week we were there to date this has not happened. I also emailed on 27th and to date no response, I was told there was a back log of e mails.. So yes we are looking for compensation from the owner and more than one night which has been suggested.. I would talk owner direct if I had details. I expect to hear from Sykes today?? 07786 170655
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