“Expected the cottage to have an individual freezer (as listed in ambiguous description of this particular building).”
however, although the cottage for some reason had two fridges, the freezer was located in the Laundry Room. After looking into the freezer there was so much build up of ice sandwiching frozen items left by previous residents that we found it quite distasteful and unhygienic. This should have been addressed as it was not ideal under Covid regulations. Several items e.g. curtains needing new hooks etc., blinds where a little TLC wouldn't have gone amiss. The downstairs twin bedroom had an ...
however, although the cottage for some reason had two fridges, the freezer was located in the Laundry Room. After looking into the freezer there was so much build up of ice sandwiching frozen items left by previous residents that we found it quite distasteful and unhygienic. This should have been addressed as it was not ideal under Covid regulations. Several items e.g. curtains needing new hooks etc., blinds where a little TLC wouldn't have gone amiss. The downstairs twin bedroom had an 'odour'-presumably emitting from the oil-heating (?). The cottage wasn't as remotely remote as some comments on your website had given us to believe. This is not a particular complaint but is in fact in quite a nice village. The dishwasher was obviously not in a particularly 'good frame of mind' as it rejected the tablets. Obviously either needed repaired, renewed or removed.
On a positive note, the cottage was warm and spacious but weary.
- Mr Wicks, September 2020
I am sorry that your stay had not matched your expectations.
We do provide a fridge and a freezer for our guests and I am sorry if you feel that this was misleading in anyway.
It is our policy to clean the communal chest freezer out weekly should guests leave frozen produce behind.
Some of the points you have raised about the property maintenance have been addressed. Had we been made aware at the time, we would have been more than happy to put it right for you.
Thank you very much for your comments and for taking the time to let us know your thoughts. Customer feedback is very important to help us continually improve our standards.
- Sykes owner relations