Regatta Haus

8 Customer Reviews

• "The house is set in a great location and was very quiet despite being a town house close to the marina."

  The house was fine to stay in as a base for exploring the local area. We had a problem with the faulty oven which was frustrating for the whole week and this tripped the upstairs fuses and showers, thankfully Sykes were on the end of the phone to advise us. We understand this will now be replaced. The house was generally comfortable, and we had a pleasant stay. Our only recommendation for improvements would be the bedding was very rough and uncomfortable, with 'bobbly' sheets and a rough feel to the duvet covers and pillow covers and the top floor double bed was very hard. The carpets has not been thoroughly vacuumed when we arrived and had bits of tissue on them in the bedrooms. The carpets are worn and for the price of the property I would expect better quality bedding and fresher carpets.

  Thank you for your comments. In response to the oven when it was reported to Sykes an electrician was sent around the same day to test the electrics and found there to be no faults. Appliances have been PAT tested and the electrical certificate for a new consumer unit was completed in the last 12 months. As a proactive action, we replaced the oven on your departure. You also received compensation for the inconvenience of having the electrician attend. The beds are less than 12 months old and were purchased to suit the majority of people not being too firm or too soft. We recognise that everyone is different which is why mattress toppers are available in the wardrobes should someone prefer the mattress to be softer. This is also described in the welcome pack on arrival. The house is cleaned on every rotation day and the floors thoroughly cleaned and vacuumed throughout by an external company from Sykes. Carpets are further subject to a deep clean each month. We do operate a continuous improvement programme and floors in the bathrooms and hallways have been replaced in the last 12 months. The priority list for improvements does include upgrading the carpets however there are other items such as changing the existing heating system to a more sustainable system of higher concern at this time. Property Owner

  Reviewed by Lisa3.4★Aug 2023

• "Very nice apartment."

  You can see that it is important to the hosts to satisfy their guests in the best possible way. Nice location at the marina. However, the main image does not show the house in question. Anyway, we'd love to come back.

  Thank you for your kind comments we look forward to welcoming you back soon Property Owner

  Reviewed by Michael4.7★Jul 2023

• "A lovely property convenient for both the harbour and the beach with good links to Eastbourne."

  The property was very well kept and we loved the eclectic mix of decoration. Somebody's well- loved grandparents were clearly represented as well as the straightforward ' Regatta ' theme. Very sweet! Beds etc were in good condition and comfy and the kitchen was well equipped.

  Thank you for your feedback, it really means a lot to us. We're glad you enjoyed your stay and the accommodation. We look forward to welcoming you back soon to the sunshine coast! Property Owner

  Reviewed by Julia5.0★May 2023

• "On the whole we had a great time staying at Regatta Haus."

  It was in a good location and presented well and clean, with many good places to visit nearby. Only a few minor quibbles: the shower controls in the en suite bathroom were loose (dial came off) - but easy to put back on, the lock on the ground floor toilet was loose and fell out (could put back in but still loose), and the pot pourri in the conservatory was so over-powering we couldn’t sit in there.

  Hello and thank you for your comments. The Regatta Haus team are glad that you enjoyed your stay. We have looked at the items that you have raised and have responded. The lock on the downstairs toilet has been tightened and the screws in the towel rail have been replaced. We asked a plumber to look at the shower controls however he confirmed that they are beyond repair and due to the age of model the shower unit will need to be replaced. We are currently looking at the right option for its immediate replacement. We look forward to welcoming you back again soon Property Owner

  Reviewed by Paul4.7★Apr 2023

• "Property modern, good location with views of the marina, very well kept and clean."

  Kitchen well stocked with tea, coffee and sugar and biscuits. Liked the nautical theme through out the house. Observations - not complaints. Towel rail in downstairs WC loose on wall On suite toilet not flushing correctly. Very noisy electric shower in bathroom. No instructions for coffee maker or microwave Suggest a tea tray for carrying tea/coffee upstairs Regards Ken Woodcock

  Thank you for your comments and we are glad that you had a nice time. We have replaced the downstairs towel rail and we have had our maintenance team look at the flush valve on the WC. All of the electric showers have been replaced in the property this year and are quieter than their predecessors, however, being this type of shower the pump will make a sound when in use. Other options were reviewed but with a gravity-fed system, it was felt that the pressure would be compromised too much. We had looked to add operation instructions to the coffee maker and microwave. There are trays available at the property in the cupboard next to the fridge. Property Owner

  Reviewed by Ken5.0★Apr 2023

• "Regatta Haus is a delightful three storey property, Which overlooks the marina."

  The house has a very nautical theme, the decor and furnishings are of a high standard. The kitchen is well equipped, with our every need catered for. We would not hesitate to recommend this property to our family and friends. A very good base to explore the surrounding area.

  Reviewed by Volker5.0★Nov 2022

• "Perfect location for exploring Seats Sussex."

  Very peaceful. Some nice eating places on the marina. House was lovely and very well equipped

  Reviewed by Janice5.0★Sep 2022

• "Regatta Haus is very well equipped and in a lovely location with views of the harbour."

  We had everything we needed for our self catering stay, although we ate out most nights at the restaurants on the Waterfront so didn't do much cooking! There's lots to do in the surrounding areas but we enjoyed coming back to the comfortable house, and we were lucky with the weather so made the most of the conservatory and sunny garden. Sykes and the owners acted quickly when I realised I'd stupidly left some personal items and within an hour of contacting them confirmed that they had been found and made arrangements to forward them on -

  Reviewed by Caroline4.7★Sep 2022

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