“Very bad experience at the booking stage using the sykescottages official website.”
There is obvious errors or problem in their on-line payment system, where it took clear payment from my account and didn't shown a clear payment in their account for at least 2-3 days and I was never sent an immediate e-mail confirmation of my on-line payment and booking. I had to call next day only learning that the booking is not showing in their system and that if I had to secure my place that I should be paying another £234.00 to them on the phone.
I obviously had no choice but to make a double payment and then wait for them to refund one of the payments once their systems would show them the clarity of clear funds for both the transactions. It should not be how we did, but the on-line payment systems should be efficient to clear the payments straightaway so that the customers don't have to make double payments.
Worst experience was that after all the nuisance and inconvenience that had caused to me, the phone support / customer services team didn't even bother to offer any discount or complimentary vouchers or compensation as a matter of customer goodwill, despite I had to spend most of my Saturday chasing them back and forth before the holiday was due to start on Sunday. To this front, absolutely a nightmare experience.
As far as the cottage is concerned, that was privately owned than the booking website (sykes) and the property itself was very good and definitely ideal for a quiet and peaceful family break. The property has everything a small family need for a short and relaxing break. The local village is good ith SPAR shop and pub. The overall location is beautiful.
