“Found parking rather difficult, having a disability, I found it hard to get out of the car onto a main road and not being able to see what’s coming around the bend.”
On one side there was a restriction to get out the car being a high grass bank. There was no footpath from parking to cottage. Maybe this should be mentioned in the description on your website.
The luxury underfloor heating in the shower room did not come on and was rather chilly in the mornings. In the information pack at the cottage it said not to alter the timings where ever it was so that was disappointing.
The cottage was well equipped, in the information pack it requested that we leave the cottage as we found it, which is fair enough, but to request us to hoover and clean the property before we leave seems odd, is this not included in the rental, especially when they have a cleaner coming in on the day of departure. The hoover was very heavy and even my husband struggled to get it upstairs and I would certainly not have managed.
Thank you for your feedback. The published listing for Brown Hill Cottage highlights that parking is roadside, on a first-come, first-served basis. We also advise of the stone steps to the property, which are clearly pictured. I will add some extra notes re parking to make this clearer.
As regards the lack of footpath there is no roadside footpath on the road between Muker , Gunnerside and Reeth, a distance of approximately eight miles. The cottage is located between Reeth and Gunnerside. There are virtually no roadside footpaths in the whole of the Swaledale Valley unless in a town i.e. Reeth or Leyburn.
My partner and I clean and service the cottage after the departure of every client. The Saturday you arrived, I had checked that the under floor heating in the bathroom was working. The temperature setting is set low due to the Summer period. As we are approaching Autumn I will ensure that the temperature is set higher. I should point out that on the day of your departure, both of us were in shorts and T shirts due to the warm weather.
We do ask clients not to alter the heating timer settings as sometimes the heating has been left running after the client has left. Additionally this spoils the comfort for other guests. There are boost controls on the systems. The control for the under floor heating is located on the wall and outside the bathroom.
We do ask clients to leave the cottage as best they can, as they have found it, again to be fair on the cleaner and out of respect for incoming guests. We do suggest using the Hoover, due unfortunately to the condition some guests have left the carpets, and in the case of obvious mess. There is no expectation that elderly or infirm guests would take the Hoover up the stairs but I do thank you for leaving the cottage as she found it.
Mr K Sharpe
(Owner)
Sykes owner relations