“The accommodation failed to live up to the description of "luxury"; there wasn't even a coffee table so that there was nowhere to put a glass of wine down when you were relaxing.”
There was only one small occasional table this was the cheap folding type more suited to the garden
I suppose it was my fault for not reading the description more accurately, but in luxury accommodation I was expecting a dishwasher and a tumble dryer.
The towels were very cheap and not very luxurious.
The dining table was folded away with folding chairs - again not comfortable.
There was no welcome pack, not even a bottle of milk and the whole place smelt "musty"
Thank you for your comments though we were very sorry to read that you were disappointed. Customer feedback is extremely important to us as you can see from all the excellent reviews we receive. We have taken great care with both the decoration and furnishing of the apartment and have used luxury brands such as Laura Ashley and Barker and Stonehouse throughout along with sourcing art work from local artists. Due to the unique feature of a glass panel in the floor, we are unable to house a coffee table which is why the occasional tables are provided, this is clearly shown in the images available online along with images of the dining table. The property listing does not show that either a dishwasher or tumble dryer are provided at the property. Due to covid we temporarily stopped providing welcome packs for guests which is a shame but we were following advice, we will look forward to a time where we can go back to providing this for our guests. I am unclear what the musty smell is you refer to, the property is thoroughly cleaned between each guest and no one has ever reported anything before. We take great pride in our property but appreciate on this occasion it may not have been for you. Property Owner