“The hot water system is inadequate for ten people.”
There wasn’t a cloth or any cleaning materials to clean a toilet or a spill, no dishwasher tablets. No hand wash. Outside security lights not working. Only a couple of loo rolls. A bucket of dirty water and a mop was left in the middle of one of the “kitchen” floors when we arrived.There needs to be a proper working kitchen, not the mish mash that is just the two kitchens knocked into one with neither being functional, having to go into different rooms to a fridge. On the plus side the beds were clean and comfortable. The location was fine with ample parking and was in a nice quiet location and the garden was secure. Having stayed in many cottages over the years this had the least facilities and home comforts and as such was very over priced. They need to up their game. Glad it was only a long weekend as we all agreed we would not want to stay a week. A pity as it has potential.
- Mr Whitworth, November 2018
Many thanks for voicing your grievances regarding this property, unfortunately, due to the size of Sykes’ portfolio of properties, we can't visit every property on a weekly basis. That said, your words have given us cause for concern with our standards at this property and we are now investigating the matters raised. We do value all feedback and visit our properties on regular intervals where necessary.
If you wish to discuss or elaborate more on the issues raised, please feel free to contact the Sykes office on the details below, quoting your booking reference number and any other information that may assist us in providing the best possible outcome and customer service.
Our lines are open 7 days a week from 9am until 7pm.
Sykes owner relations