“We enjoyed our holiday but initially had a problem gaining access.”
There are two key safes on the lodge. We found one (the wrong one) and tried the key code - obviously without success. Only later did we find the second one. Perhaps either remove the extra key safe or make it clearer that parking for the lodge is beyond the lodge, on approaching it up the hill, so that new guests then park next to the back door and the correct key safe.
Inside the lodge at last we found it to be warm and comfortable. However we found the space in the bedrooms very tight. Especially the twin room which seems to have the twin beds in a difficult layout.
As a result of the confined space we would not book a lodge or caravan again ...but we were aware it was a lodge when we booked.
The lounge area was very comfortable and nicely fitted and the kitchen well stocked.
- Mrs Stott, December 2019
I am sorry to hear about this.
We do provide clear instructions for the key collection prior to your arrival and it appears you have located the emergency key safe.
We also advise where to park your car prior to you arrival.
With reference to the bedroom space, we are delighted to mention that the twin room has been changed and we now have a triple bunk which will provide more living space.
Thank you very much for your comments and for taking the time to let us know your thoughts. Customer feedback is very important to help us continually improve our standards.
Sykes owner relations