Hen Aelwyd Yr Urd

1 Customer Review

• "First stay at Hen Aelwyd yr urd And it be the last time will never stay again unfortunately we arrived it hadn’t been cleaned and we had to contact Sykes as I didn’t have the owners contact details which normally I do before we check into a property of a holiday let Sykes said we had to give them 24 hours to sort it out they tried the owner and couldn’t get hold of them or the cleaning company they said we doing everything they could for us I felt like going home it really ruined our holiday as always go to north wales Sykes said to book some where else to stay so we did one way to the other cottage we booked the cleaning company phoned me saying they on way to clean the property now and be done with in the hour I think the owner pays a bare minimum and one hour clean I’m I high standard lodge cleaner and no way a holiday let can be cleaned within one hour we lost first night there we arrived back in the morning it had been cleaned we had to a the whole day cleaning ourselves wash the bedding as black hairs all over it if it hadn’t had a washed dryer I would have gone home it was disgusting blood stains over the mattress and no protecter or pillow protectors which are badly stained we always take our own pillows when we go away ."

  Thick in dust everywhere and the ornaments was . Can’t open the bedroom window the handle is broken it’s a fire hazard . Smelt of dog and someone been smoking in the there . It’s very tired and needs deep cleaning and some painting and tlc it’s very small no where in the kitchen to store our food . Good wifi. Bins full out the back and mouldy food in a bin outside in the back garden no clean instructions who and what dates and where the rubbish goes out . Dirty microwave and oven . The tv doesn’t work no tv aerial only can watch dvd’s . Black floors as cleaned the floors up and the wipes covered in black . Wood lice over the kitchen worktops and ants and wood lice over the floors .sykes did phone me up the next day I said I wanted a refund they said it’s up to the owner I asked them to ask the owner to phone me he did and he got Sykes to give me some money back which I have received. It totally ruined our holiday and couldn’t wait to get home didn’t dare unpack everything as the draws inside dirty and dusty. The throws on the sofa covered in stains .No blind in the kitchen window so neighbours behind could see inside when it’s dark and parking is either on the main road or if you lucky to get a spare in the car park . Sykes are normally good . This time it was total let down disappointment and disaster .

  Reviewed by Jessie2.2★May 2024

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