Greenacres Carriage

5 Customer Reviews

• "The lodge had everything we could possibly need!"

  Beautiful views, lots of privacy and excellent facilities. Thank you Vi for the best stay! We stayed over valentines and Vi went the extra mile to make sure our stay was special. We were always well stocked up with wood for the hot tub, plenty of towels/blankets, the little details with chocolates and Prosecco upon arrival was very thoughtful and very much appreciated. Would not hesitate to book again!

  Reviewed by Ashley5.0★Feb 2024

• "Weren't told that the swimming pool was unavailable until we got there."

  We tried to fire up the hot tub and followed the instructions. We were told that it took 30 minutes to heat up, we checked after 30,45 and 1 hour but the water was stone cold. This basically meant sitting watching TV for 2 days which we could do at home, we decided to head home and the co owner agreed to refund us £200. We were advised that his wife would contact us to arrange this later that day, no one phoned, I called back the following day and spoke to her son who said he would get his mother to call us we are still waiting. We were contacted by Sykes who said the refund had been removed and we could have 2 nights free, given that the owner didn't have the courtesy to call us we rejected their offer. Sykes basically stated that there was nothing else they would do and when I requested their CEO email address again I didn't get the courtesy of a response. Wouldn't use them again and will ensure that none of my family and friends do either. Case of we have your money and don't care. Can I also point out that the swimming pool is still showing as available on Sykes site- False advertising.

  I am sorry you didn’t enjoy your short stay at the Greenacres carriage (it was around 21 hours). It was a wet and stormy day. I apologise for the pool not being available during your stay. It had just closed due to needing a ceiling repair. There are no instructions or documentation to state the hot tub would heat in 30mins. I stated it would take 2 hours if instructions are followed. The wind would also affect this. I didn’t call you back or reply as I was told Sykes were dealing with yourselves. I apologise for this misunderstanding. We offered you 2 nights free of charge on a date of your choice - perhaps you can get this when the sun is shining. I hope we can come to some agreement and you give the Greenacres carriage a second chance. Property Owner

  Reviewed by June1.9★Dec 2023

• "We had an amazing stay at the greenacres carriage."

  The lodge had everything we needed for a comfortable stay. I particularly liked all of the little touches such as shampoo, milk, juice, plenty of towels etc. The location was beautiful with stunning views and daily visits from the cows. The hot tub was perfect! We also made good use of the facilities on site. We used the children’s play parks and the swimming pool which was clean with excellent changing facilities. Would highly recommended visiting this gem!

  Reviewed by Louise5.0★Oct 2023

• "Fabulous wee staycation."

  Owners were attentive and the quality of the property was great .private hot tub with great views and visits from the cows.more than we expected. .

  Thank you so much for your positive review Caroline.Delighted you enjoyed your time in Greenacres Carriage.. Vi .. Property Owner

  Reviewed by Caroline5.0★Sep 2023

• "We had a lovely stay very comfortable with great views and the hot tub was amazing"

  Reviewed by Margaret5.0★Aug 2023

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