Shepherdess Cottage

4 Customer Reviews

• "Just returned from a week at the cottage ."

  The cottage is furnished and decorated to a high standard, the owners have certainly gone the extra mile to provide the wow factor. Upon arrival it was spotless clean and very welcoming. The cottage has everything that you could possibly need the owners have listened to the previous guests requests and provided requested items ie mirror and hairdryer. The outside courtyard was great for our 2 dogs fully enclosed so no worries with let them out. Hot tub was great especially after a day of walking. Meg the owner was on hand to answer questions we had on the first day. The cottage is located on a busy road but we had no issues with sleeping during the night. We were able to park right outside the cottage all week except Saturday when we had gone out in the car and returned to find the park spaces full but we found a spot across the road. Location is great Black Bull pub right on the doorstep we had food there a couple of times was really good. Lots of other places for food and drink in the village. Overall a great cottage and would definitely return if we go back to Moffat

  Reviewed by Nicola5.0★Apr 2024

• "We stayed for 3 nights and had a lovely time."

  The owner Meg, is extremely helpful and thoughtful. A really nice location and everything thought pf you would need.

  Reviewed by Mark5.0★Apr 2024

• "We had a nice stay here overall but we did leave a day early."

  . The owner left our children Easter eggs and decorated the room with bunting as it was Easter.. Which was really kind. The house is decorated and equipped to a very high standard with everything you need. The area is nice with plenty of pubs but you need to be aware of the opening times for food. Whilst we was there not much was open on the days that we went out. We couldn’t go out much because of the weather being so bad. The Indian takeaway is very very expensive and isn’t nice food, the Chinese takeaway is cheap and isn’t nice food, but that’s our own preference. If you fancy a takeaway make sure you know the opening and closing times as we wanted a pizza around 9pm and the pizza/kebab shop had already closed. The chippy was nice and the pubs also serve nice home cooked meals. The sweet shop is also worth a visit. As someone else stated in their review there is nowhere to sit whilst using a mirror, no plugs near a mirror either. The road outside is very busy which wouldn’t bother some people but this disrupted sleep every night for us. We don’t own a dog and we did see that the holiday home accepted well behaved dogs. Unfortunately we could smell dogs especially in the living area from the cushions and rug. I’m sure this wouldn’t bother everyone but for us as we don’t own a dog the smell just lingered but this will happen when dogs are allowed in the property. Also dog hairs were on the downstairs bed were someone has let their dog sleep in the bed which we personally think shouldn’t be allowed as people who don’t own dogs don’t want to sleep in a bed with dog hairs. The upstairs bathroom was really hot like a sauna and we couldn’t figure out how to turn off the two radiators so we kept the door closed all the time due to the heat being unbearable. The hot tub was lovely, our children enjoyed going in every day and it’s a good size! We did however have maintenance messaging us early morning regarding the hot tub to come and clean it etc… We have stayed at many holiday homes and this work is usually done without disturbing the guests. Then on another occasion they wanted to come round and put up a curtain pole which we think should have been sorted before or after us leaving the property. We decided to pack our things Thursday night and leave a day early as we felt uncomfortable and unsettled.

  Thank you for your feedback we appreciate guests opinions. I am so pleased that you liked the Easter eggs and decorations I like to make my guests feel special and welcome There is now a full length mirror in the master suite and a hairdryer is supplied. Moffat is a bustling town with lots of amenities on your doorstep. I am surprised by the dog comment as I did offer to put the cleaner back in to do a freshen up after you messaged me but you said there was no need everything was spot on. Dogs are not allowed on beds or furniture as a requirement of sykes and all bedding is high quality, hygienically laundered and freshly changed and the whole house cleaned throughly each changeover so I find it hard to understand there would be any dog hairs on beds and when I prepared the cottage for yourselves it was immaculate and smelt fresh! The upstairs bathroom was really hot as you were running the heating between 28 and 32 degrees this would overheat the house very quickly as been a cottage it is very cosy and extremely well insulated so therefore not needing such high temperatures on the thermostat the cottage runs comfortably between 19 and 21 again I am surprised you didn’t contact me or Sykes about this as this could have been very easily resolved. The hot tub is maintained throughout your stay to achieve cleanliness and hygienic standards to maximise your enjoyment of the outdoor facilities we try to minimise disturbance to the guests during their stay. I am sorry that you felt you wanted to leave a day earlier but again I wish you would have contacted me or Sykes about this so we could have helped with any issues you felt I always strive and go out of my way to keep my guests happy at all times and I am always available for any questions or issues they may have. Thank you Property Owner

  Reviewed by Nick3.1★Mar 2024

• "Had a lovely week's stay in the cottage."

  The house is decorated to a high standard, it is larger than it appears in the photos and the winding staircase gives it so much character. Thank you for the shortbread on arrival they went down a treat. The sofa in the living room was so comfortable, it was difficult to get up after. The hot tub is very large, and could easily fit up to six people in it. The town of Moffat, while small has lots to do, it has plenty of cafes and pubs. There is an outlet shop 5 minutes away from the cottage with a lovely cafe, but be warned you can buy some stuff cheaper in other shops in the town. The toffee shop is also worth a visit to try some Irn Bru fudge. Some things to note about the cottage, it is located on a main road, so could be quite noisy with HGV's passing in the night. Parking is located on the street, but we never had an issue parking outside the cottage. A dressing table would be useful in the house as there was nowhere to do my hair and makeup and a hairdryer would also be useful. A guest book would be appreciated as I enjoy reading other people's recommendations of places to visit. In the information booklet it says you can connect your phone to the TV speakers in the room, however, when we attempted this the TV froze. When we contacted the owner asking how to resolve this, we were told not to connect our phone to the TV, so this needs amending in the information book as it is misleading. After leaving the property we were contacted by Sykes to say we would need to pay an extra fee for additional cleaning to the hot tub. This was surprising as we were present as the hot tub was refilled, and there didn't seem to be an issue. After 5 days we received another message from Sykes to say the matter had been closed with no information provided. This caused unnecessary stress and put a negative end to an otherwise enjoyable holiday.

  Reviewed by Amber3.8★Mar 2024

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