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"Beautiful property, spacious and well equiped."
Could not fault the standard of cleanliness.
However, there were a few problems:
The heating was sporadic, never knew what time it would come on - Monday it came on at 21:30!!!
A welcome pack would have been a nice touch particularly after traveling four and a half hours.
Wednesday just after 9 am thee men apeared in the garden and started leafblowing, jetwashing the steps and patio and weeding - luckily we were up and had planned to be out for the day. Pre warning would have been nice!!
A visitors book would be useful so that guest could share their experiences, excursions and dining recommendations whilst staying in this fabulous area of north Cornwall.
Annie and John Stratford from Newbury, Berkshire
Thank you for your feedback. We are sorry for the inconvenience caused by these issues. The issue with the heating is odd as it is on a timer and should come on way before 9.30! Our apologies for the gardeners turning up unannounced. We do make them aware of the changeover days but sadly when they carry out the work is beyond our direct control. Your comments have been passed on to the team here at John Bray Cornish Holidays and to the owner. We are glad that you still managed to enjoy your visit despite these issues and would love to welcome you back to North Cornwall in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by John4.4★Mar 2024
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"Lovely property with a lovely view."
Only criticism is that it would have been nice to have a few logs supplied for at least when you arrive so you can light the fire. Apart from that the property was great.
Thankyou so much for your feedback. We are so glad you enjoyed your stay! As our properties are of a self catering nature. We do not provide logs and such but we understand the frustration. We hope we can have you back in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Robert4.1★Feb 2024
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"We enjoyed our stay,location great."
Lay out great,cleaniness.excellent,beds comfy.However the heating was remotely controlled and heating did.not.come on until 5pm.The day of arrival our elderly mother was so cold ,the same each day ,cold.until 5pm.Another matter worth.mentioning,no hairdryer,when the.bungalow cold mot ideal when hacing wet hair
Overall good but no heating until 5 pm.a minus !
Thank you for taking the time to share your feedback with us. We are very happy to hear that you enjoyed your stay, and that the property mostly suited your needs. Thank you for your suggestions on how to improve the property, all feedback is shared with the owner and following this we will draw up instructions on how to adjust the heating manually, we only wished you contacted us during your stay as we could have remotely upped the heating asap for you! Hopefully we can have you back in future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Ruth4.1★Dec 2023
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"Oh my goodness what a fantastic place!"
! The bungalow was absolutely amazing,it has everything you could possibly need, the views were the best! We loved it thank you!!! Would love to come again!!
Thank you for taking the time to share your feedback with us. We are very pleased to hear that you enjoyed your stay and that at the property suited your needs. We look forward to welcoming you back in the future - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Ginny5.0★Oct 2023
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"Overall our stay was a pleasant experience."
The bungalow is in a great location, with wonderful views over Port Isaac harbour. Spacious, clean & comfortable, the utility room was especially useful as we were there for the 2nd half of a 2 week break.
We did, however, have a few niggles.
It's a pity that the exterior of the bungalow doesn't match the standard of the interior. We were disappointed on arrival at it's quite shabby (compared to photos) appearance, so it was a relief that inside lived up to expectations.
In October, generally, the weather begins to cool down, especially in the evening. In the first few days, it was a surprise that we were unable to have any control over heat from either radiators or towel rails...towels had to be dried on the electric airer in the utility. After a visit to the local office & a maintenance man being sent around (while we were out), we had what appeared to be sporadic heat in the towel rails, though still not in our control. . The radiators never came on. If this was due to the thermostat, it needs to be said that the temperature in the living area was considerably lower than in the internal hall where it is positioned.
The wood burner is of no use as an additional source of heat unless actual logs are used as well as the small amount of kindling...or were we supposed to provide them? The info said fuel was provided.
Luckily, for the last few days we had a very unseasonable heat wave, so the lack of heating wasn't a problem, but the point is still valid that the control of the heating remotely is not ideal
Lastly, 3 dishwasher tablets for a 7 day stay?
Three quarters of a toilet roll in the ensuite ?
Really??
At over £800 for the week, on the mean side to say the least!
Thank you for taking the time to feedback on your stay and raising these concerns with us. Since your departure we have reviewed these issues, and all have now been sorted! Our apologies for the confusion regarding the provision of logs, ‘fuel’ relates to electricity and gas etc. As a self-catering holiday, guests need to provide their own logs. On that note, due to the self-catering nature of our properties, we provide a starting measure of dishwasher tablets, toilet rolls etc. for our guests’ first night or so. Once again, our apologies if this was not communicated to you. Once again, these have been fixed/cleared on the site so these will not be a problem going forward. We are so glad that you enjoyed your stay and would love to welcome you back anytime in the future. - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Melvyn4.7★Oct 2023
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"Beautiful place to spend a holiday, we very much enjoyed our stay"
Thank you for your lovely comments, we are so pleased you enjoyed your stay.
John Bray Cornish Holidays on behalf of the owners
Property Owner
Reviewed by Steve5.0★Sep 2023
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"The property was very clean, well maintained and had everything we could need, ..."
The property was very clean, well maintained and had everything we could need, it is in a lovely location, with wonderful views across Port Isacc, the beds were comfy, as was the living area, all in all, we really enjoyed our stay, and would definitely return
We are very pleased to hear you enjoyed your stay so much. We do hope you choose to book with John Bray Cornish Holidays again as we would love to welcome you back to North Cornwall.
Property Owner
Reviewed by Cliff4.4★Sep 2023
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"Fantastic location, what a view."
Very comfortable clean accommodation. Kitchen well stocked with the necessary utensils. The utility room with shower was an excellent way to use the space. Welcome package would have been useful. Milk, eggs, bottle of wine, biscuits. Picnic equipment would be useful. Duvet was way too thick. Would highly recommend Harbour Heights
Thank you for kind comments, we are so pleased you enjoyed your stay and hope to welcome you back in the near future.
John Bray Cornish Holidays on behalf of the owners
Property Owner
Reviewed by Robert4.4★Sep 2023
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"The property was lovely, modern & clean and in a great location - just a 10min downhill walk to the quaint village of Port Isaac and walking distance of Port Gaverne."
The house is spacious and well equipped with an outdoor terrace offering amazing views of the ocean and the port. A great base to explore the many stunning beaches of North Cornwall.
The only thing we could have done with during our stay was a tumble dryer. We had torrential rain on our first day so everything was soaked and took days to dry as there was only an air dryer in utility room which didn't seem to be very effective.
Thank you for your kind comments we are so pleased you enjoyed your stay and hope to welcome you back very soon
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Sharon4.7★Aug 2023
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"All that was missing was a hairdryer."
We loved it and said we would move in tomorrow.
So pleased you enjoyed your stay.
John Bray Cornish Holidays on behalf of the owner
Property Owner
Reviewed by Gemma4.7★Aug 2023
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"One of the best holiday homes we've ever stayed in!"
The property is in a such a fantastic location, within easy walking distance to the beach and excellent range of amenities available within the centre of Port Isaac, but also tucked away from the hustle and bustle. The bungalow itself felt like it had just been renovated, all fixtures and fittings were like new...beautifully decorated, comfy beds, light and spacious and what an amazing view! We'd hightly recommend this place and would happily book again.
Thank you so much for your kind words. It's great to hear that you had such a fabulous stay and had the perfect base to explore the local area from. We would love to welcome you back anytime in the future! - John Bray Cornish Holidays on behalf of the owner.
Property Owner
Reviewed by Holly5.0★Jul 2023
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