Carolina Lodge

7 Customer Reviews

• "We had difficulty on arrival finding the correct key safe to the lodge at the park’s barrier as it was not labelled."

  Luckily one of the lodge owners arrived shortly after us and helped us find the correct key safe by simple elimination. As this was noted previously by other guests it should be addressed for a better sense of arrival! The lodge was clean and smelt very nice with lovely fragrances in every room. The bedding is very good quality, however the presentation of the bed looking very dishevelled and un-ironed was a bit disappointing. The kitchen is very cluttered with no space on the surfaces and cupboards to put any personal items. There were a lot of left over items from previous guests and half empty cleaning bottles which could have been discarded or tided up. The bedroom cupboards were similarly untidy full of beddings and towels leaving little room for guests to use. We found the bed and mattress very comfortable and great to have Smart TVs both in the living room and bedroom. The living room sofa cushions are very worn out and extremely uncomfortable to sit on for a long period. Despite these issues which can be easily rectified we felt very cosy in the lodge and had a pleasant stay.

  Thank you, for choosing our lodge for the stay, and the feedback. We know you extended your stay for a second and a third week and have expressed an interest in staying again. We pride ourselves on providing comfort and cleanliness for our guests, most of whom have been complimentary. When the stay was extended our management and housekeeping service twice offered to attend to clean, service and change linens. This service was declined. The park management have recently installed a new key box display and we have taken the opportunity to install a new key box. Thank you, again. Property Owner

  Reviewed by James3.8★Jan 2024

• "We been there twice this year and loved it but can you get a bigger key safe as we had problems getting the key s in it and it did not say the number on the key safe ."

  Also the bed needs a new Mattress. You fixed the door thank you and we will be back up next year x

  Thank you, for using our lodge. We haven't had a problem with the key box, but we will check it & add the lodge number. All of the soft furnishings, including bedding will be are scheduled to be checked. We look forward to seeing you next year. Property Owner

  Reviewed by Malcolm4.4★Oct 2023

• "This was a beautifully appointed lodge."

  Very clean on arrival, lovely soft towels and bedsheets smelled gorgeous! All mod cons you would need and extremely comfortable beds. Thank you for our stay!

  Thank you for your feedback. It is appreciated. Our housekeeping person is deservedly well pleased. Property Owner

  Reviewed by Joanne5.0★Sep 2023

• "Probably the best appointed property we have stayed in."

  Everything and more provided including shower gel etc.! Close to Evesham and many National Trust properties. Found the keys ok but didn't realise that the white plastic at the back of the keysafe was actually the key to raise the barrier! It would be helpful if this was added to the information regarding key collection. The boiler locked out twice (L2) and required the reset button to be pushed, after which it worked fine. It may need the boiler to be serviced. Apart from this a great place. Would recommend.

  Thank you for the feedback. We are really pleased with the comments & recommendation. As always our housekeeping deserve credit for making the lodge welcoming. We will ensure that the Sykes instructions include the gate pass and check the boiler. Property Owner

  Reviewed by Les5.0★Sep 2023

• "A first class lodge."

  The best we have been to for everything. All colour co-ordinated and finished to a very high spec. Lots of things in the kitchen that you would not expect to find. Beds comfortable. Cannot fault anything. Well done to the owners. Will definitely recommend. Thank you for lovely relaxing accommodation on a very quiet site.

  Thank you. We are so glad you enjoyed your stay. Our housekeeper deserves most of the credit. Property Owner

  Reviewed by Wendy5.0★Aug 2023

• "The door was hard to close when going to shut it and my husband jammed his hand trying to close it."

  Jill

  Reviewed by Malcolm3.4★Jul 2023

• "No welcome pack, no information, nobody around."

  Iron leaks so shorted the electrics. Contacted sykes..1st call no answer 2nd call hung up on. 3rd call arranged a call back which still hasn't happened to this day. Called the owners having checked the office ( closed) after 11am. They said they would call someone and get back.........still waiting. Spoke to a lodge owner who came to the rescue. Door on the lodge is out of alignment and has to be manhandled shut . Barrier on access road open all day until i drove back and it tried to close on top of my car

  Reviewed by Paul4.1★Jul 2023

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