The Old Garage

7 Customer Reviews

• "Amazing view and perfect location."

  Great to have parking space. Very comfortable living room and main bedroom but the twin room was like a sauna and very noisy. Smelt musty inside kitchen cupboards - the apartment could benefit from an airing but was otherwise clean. We loved Lyme Regis and hope to return.

  Reviewed by Charla3.1★Apr 2024

• "On our first visit to The Old Garage a year ago, we arrived to find a stylish property, clearly well maintained and with a generous welcome pack awaiting us."

  Based largely on that pleasant experience, we booked to stay there again, but oh, what a difference a year can make! This time, there was no welcome pack at all. For the first time in 30 years of cottage holidays, there was not even a pint of milk in the fridge. Evidence of lack of proper maintenance soon followed. All the saucepans were covered in a brown grease and several items of cutlery were the found to have dried bits of food still on them. We therefore spent the first hour of our holiday cleaning all the cooking utensils. A precautionary wipe of table surfaces revealed they had also not been cleaned properly, and it later became evident that the floors were the same. After a long and tiring journey, all you want to do is sit down with a nice cup of tea and biscuit, not to have to roll your sleeves up to do the owner’s work for them. What do we pay for, after all? There were numerous further observations which included mould on several window frames, stains on cushions when they were turned over, decking rotting in places and the garden clearly overdue for some TLC. We later brought this to the attention of Lyme Bay Holidays who informed us that the property had changed hands since our first visit and the new owner had brought a different approach to its management. Lyme Bay Holidays offered to send a cleaning team in immediately, but by that time, we had settled in and did not want the upheaval this would create. We advised that in our opinion, the property was in need of a deep clean all round. We can only hope the new owner realises that you cannot trade on stylish looking images alone. There are plenty of other properties about whose owners understand the importance of cleanliness and of providing a welcome pack. Need we say more?

  Reviewed by Roger2.8★Jan 2024

• "A lovely, comfortable property a few minutes from the High Street."

  Spacious and comfortable with all fixtures and fittings to a good standard. We would definitely stay again. Not a complaint by any means but just so other occupants are aware it can be a little noisy on the front of the property from the Nags Head a few doors up when it was kicking out time. However it was Christmas and it didn’t bother us at all.

  Reviewed by Sarah5.0★Dec 2023

• "We really loved the property which is very spacious and comfortable."

  It might be good if a few condiments could be left in the kitchen and we missed the goody bag and milk normally provided by Lyme Bay holidays.

  We're pleased to hear that you enjoyed your stay and facilities at The Old Garage. The Welcome Pack is not offered at this property. The Lyme Bay Team Property Owner

  Reviewed by Katrina4.7★Sep 2023

• "Started badly with an extremely rude conversation in Lyme Bay office."

  Also told the electric garage door not working! I’m disabled and lifting it manually was a great strain. The accommodation was excellent. Spacious, beautifully furnished and great having the sliding window, decking, sea view and a beautiful banana tree. Wi-Fi would have been nice as would a welcome pack, to save having to go shopping for essentials after a long drive. I think a washing machine is essential, far more than dish washer - most holiday makers usually eat out

  We are sorry to hear that our customer services were not up to our expectations upon your arrival. Unfortunately the electrics to the garage door had failed and we were waiting for the repair specialist visit, apologies the issue wasn't resolved during your stay. We have made the owner aware of your comments regarding the washing machine and welcome pack provision. The Lyme Bay Team Property Owner

  Reviewed by John3.8★Sep 2023

• "We found the cottage through Vrbo and in the description it clearly says "WiFi, fuel, power, bed linen and towels are all included in the price."

  " It said this on 15 August and I have a dated screen shot to prove it. It is not accurate. There was no WiFi and one of the guests was unable to attend the holiday because of this. I wonder what would be the outcome if the description said "swimming pool" and there was not one. We spoke to Paul at Sykes cottages who called the Lyme Regis office and said the description had been corrected on the 5 May. That is economical with the truth. It was inaccurate on Vrbo on 15 August. We asked Paul to send a list of local cafes and pubs with Wifi. He simply sent a list of some local establishments. We asked again as we wanted a list of establishments WITH WiFi. Paul never replied. Disappointing in the extreme and falling short of honesty, A copy of this feedback has been sent to the CEOs of Vrbo and Sykes Cottages.

  We are sorry to hear of your experience and have raised a case file on your behalf to ensure that the matter is looked into. The owner has never offered WIFI, and this has been clearly marketed on the Lyme Bay Holidays and Sykes websites. We have referred the listing on VRBO to our partners team. The owner is still awaiting an installation date for WIFI. We hope you enjoyed the property and your time in Lyme Regis. The Lyme Bay Team Property Owner

  Reviewed by Carol3.1★Aug 2023

• "Lovely appartment, really clean and comfortable."

  Beautiful view of the Lyme bay and a short walk into town. We had a lovely holiday with great weather.

  Thank you for your kind comments. We're so pleased that you enjoyed your stay. The Lyme Bay Team Property Owner

  Reviewed by James5.0★Jul 2023

• There are no reviews featuring this term Show all reviews