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"We had a nice stay in Lobster - it was very clean and the bedrooms were immaculate with comfy beds and good/clean/new bedlinen."
However, as numerous guests have been stating for the last FIVE years (please see the guest book in the property) the sofa is dreadful - old/shabby and worn out. Please do consider replacing this, as five years' of complaint with no action suggests that the reviews are not in fact being noted. We also had an issue with the heating and hot water - there was none at all on the first night. The manual in the apartment says to note the boiler instructions in the airing cupboard but there are no instructions. We logged a complaint with the out of hours services but this was not acted on - apparently there is a recurring issue with this service. The next morning, still with no heating or hot water, we had to Google the workings of the boiler and only then were able to work out what needed to be done to get it to work. This is not what we expect on a holiday - to have to research online how the boiler should work!
Reviewed by Carol3.8★Apr 2024
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"We really enjoyed our stay overall."
Unbeatable location and very nicely presented- loved the selection of books and games. Kitchen and bedrooms very well presented.
A couple of points to consider:
1. The sofa really isn't comfortable and hard to relax on, an upgrade would be a great idea
2. Hooks in the hallway and on the back of bedroom doors to hang up coats and dressing gowns should be provided
3. The towels are too small and not v luxurious
Reviewed by Sue3.8★Apr 2024
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"We have stayed at Lobster before and were very pleased to enjoy the fabulous view again."
A bit disappointed by the inferior (compared to previous years!) welcome pack and the kitchen tap was dripping. Sofa a bit low for us oldies but comfortable, TV not as Smart as we would like and bigger bath towels would have been nice. However we love the view and location and this flat & we do hope to return next year.
Thank you for choosing to return to the apartment for your holiday. We have arranged for a plumber to repair the kitchen tap.
The Lyme Bay Team
Property Owner
Reviewed by Jennifer3.4★Nov 2023
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"Overall and location of lobster apartment was good but would further improve ..."
Overall and location of lobster apartment was good but would further improve with attention to the following feedback
Hooks required on backs of doors
Fitted sheet on king size bed too small
Dripping tap in kitchen
We could hear neighbours above us all day
Sofa was very uncomfortable
We're pleased to hear that you enjoyed your stay at Lobster and thank you for your suggestions. We have arranged for a plumber to fix the dripping tap.
The Lyme Bay Team
Property Owner
Reviewed by Mike4.4★Nov 2023
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"We have visited Lobster three times now, the first time in 2016."
Although we still enjoyed our break there and the location is lovely the apartment now needs a bit of a refurb. The sofa and chair are getting quite old and shabby and the floors are marked. The mattress in the double room was a bit musty.
Thank you for your comments. We will organise four our Housekeeping Team to attend and look at the issues raised.
We hope you enjoyed your stay.
The Lyme Bay Team
Property Owner
Reviewed by Carol2.5★Oct 2023
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"My friend and I very much enjoyed our 4 days spent in the Lobster apartment."
The views were spectacular, a pair of binoculars would have been an added bonus, and the property was furnished and equipped to a high standard. I had noticed in some reviews that the degree of comfort of the sofa had been mentioned, this didn't seem to be a problem although we didn't spend much time in the apartment as the weather was so glorious to sit on it for long! Perhaps a little low and too deep for me but not an issue. I was in the double bedroom and the firmness of the mattress was ideal, I couldn't have slept better. Food storage in the kitchen area was lacking slightly but we could understand how it would have been difficult to squeeze in any more cupboard space. We very much appreciated all the small touches, books, dvd's, hairdryer, iron etc and the discreet notices. Unfortunately, we didn't get round to eating in Tom's restaurant below though the menu looked very interesting, but the owner, (we assumed) was extremely friendly and helpful. Booking through Sykes was easy and they were helpful too as was the person who happened to greet us at Lyme Bay holidays when we picked up the keys. All in all it was a wonderful and much needed short break away after a very difficult time in my life. I would certainly recommend Lobster, and indeed already have to friends upon my return.
Thank you for taking the time to review our property.
We are pleased to hear you enjoyed your stay and look forward to having you visit again.
Thank you so much for recommending us to your friends.
Property Owner
Reviewed by Julie4.7★Sep 2023
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"I stayed for 3 nights and whilst it was quite expensive, you soon see why!"
The views from the lounge are awesome nit quite so much from the bedroom but the blinds easily sort that. Lots of people have commented on the sofa but we found it comfortable during our stay, I'd definitely book again.
We are pleased you enjoyed your stay and the views of the beach and Cobb.
It is good to hear you liked the sofa , we do too.
We look forward to welcoming you back.
Property Owner
Reviewed by Lyndon5.0★Aug 2023
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"Apartment very good, fantastic views across Lyme Bay."
Some lovely independent restaurants, bars and shops. Enjoyed Charmouth fossil exhibition and the small village of Beer. Forde Abbey is definitely worth a visit. We enjoyed sitting next to the window in apartment watching people walk by, but we thought that the very large sofa was uncomfortable and not enough storage in the kitchen. I think we will definitely return
Hello
We are pleased you enjoyed your visit. We are sorry you did not enjoy the large sofa and that you found it uncomfortable.
We not your comment about storage in the kitchen. This apartment has quite a small kitchen area and it was designed to ensure all available space has been used to the best advantage.
We look forward to your return.
Property Owner
Reviewed by Richard4.1★Jul 2023
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"We had a lovely week,our second time in lobster,our favourite appartment."
The new decor looked very smart and the little personal touches around the flat made it very homely,like the rain macs etc.We,ll probably have another week here next year sometime,something to look forward to. The twin bed room window catch is very wobbly! otherwise all good ,,,,,paul
So pleased to hear that you are planning another return visit to Lobster. The owner maintains it to a high standard to ensure guests have an enjoyable holiday experience. Thank you for letting us know about the window catch, our maintenance team will take a look at it.
The Lyme Bay Team
Property Owner
Reviewed by Paul4.7★May 2023
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"This is my second visit."
The location is perfect. Cleanliness 10/10 - well done housekeeping. Some milk would have been appreciated - thank you for the other welcome pack items. Quality of the towels could be better - a Bath sheet and a flannel would be nice, and a hand towel for the kitchen. Shower needs a shelf/hanger for soaps etc. Bedrooms need coat hooks or over door hangers. However you need to throw away all of the furniture in the living room and start again. The settee and chair are awful. The dining chairs are rickety and the table scratched. The mattresses are very hard but we adjusted to the level of firmness! We could not find the bin store - the keypad on the door would not open and it was not clear if the bins that were outside the other door were for Lobster. I will certainly return for a third visit as the position and views cannot be beaten. Your price was also very competitive. On my previous visit you could lock the staircase door and outer door - not any more, so we did feel that unauthorised people could access the staircase. Perhaps this is for fire regulations ? We look forward to a third visit and hope the settee and chair will be regimes in a skip.
It's great to hear that you enjoy the sea views offered by the apartment.The welcome pack and linen are provided by the owner and we have referred your comments to them.
The chair has recently been replaced so should offer better comfort to guests. Following a recent independent grading assessment the property has been awarded a 4tick gold rating for quality.
The Lyme Bay Team
Property Owner
Reviewed by Pam3.4★May 2023
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"Enjoyed are recent stay…views are un-beatable."
Location superb.
Uncomfortable couch and dining set maybe need replacing.
A tiny niggle was not having any coat hooks in the hall or a shelf in the shower…(could be soon fixed)
Since Sykes Cottages took over we have been disappointed with the lack of little touches ie: the welcome pack..the personal touch with the dealing with staff has gone.
Thank you for your feedback. Most people find the couch and dining set comfortable and we am sorry you did not.. The 'little touches' should be the same as before Sykes Cottages took over as they come from us the owner. You should have found complimentary items including a full range of Duck Island products in the bathroom, a bottle of wine and a bottle of Hildon water in the fridge, a tub of pringles crisps, some Nespresso pods, biscuits and mints, a cool bag plus some macs and umbrellas in case of rain. There are also games, fiction and local area information and guidebooks and a selection of DVDs.
Property Owner
Reviewed by Ian3.1★Mar 2023
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"We had a really nice holiday, in a lovely apartment,,,how do you make the central heating work?"
however we didn,t really need it,, a good time in short
Reviewed by Paul4.7★Sep 2022
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"This unit would really benefit from a hoover of some kind, trying to keep the sand at bay is an ongoing battle!"
Reviewed by Jacob4.4★Aug 2022
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"A nice apartment in a great location with fantastic views, but definitely not 4 star gold standard, as advertised."
Unfortunately, it is in need of some general upkeep, in relation to the wall under the kitchen window, where the paintwork has come off and continues to flake off on the floor. Floors are scratched/scuffed in a few places. Scratched table and worn sofa. Windows really need a good clean to help appreciate the wonderful views. Appreciate being provided with some cups/towels/bags and a working toaster, when we made LBH aware these were missing. TVs in bedrooms only had live tv (unless you potentially had a stick for other tv services eg prime/Disney.)
We liked the effort of trying to be eco friendly with the soaps/dishwasher tabs. Bottle of wine in fridge was also lovely.
Reviewed by Rachel3.1★Jul 2022
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"The accommodation is in a prime position on the seafront at Lyme Regis."
The views are absolutely spectacular and the apartment is within easy reach of all amenities in the town.
Unfortunately, the same cannot be said for the view at the rear of the property which was scruffy and poorly maintained.
The bedrooms are tidy and functional; however the living area in the apartment needs some TLC. The settee and the chair were stained, the glass table heavily scratched. Additionally, the kitchen area did not live up to the description on the website
The area in the bathroom that housed the washing machine was shabby and unclean and the toilet was badly stained. This made for an overall disappointing stay as standards were not consistent.
It would be helpful if all properties had up to date inspections and images shown on line.
Reviewed by Beverley2.2★Mar 2022
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