"The Windermere Suite is the fourth apartment in which we have stayed in the Loughrigg Brow development over the last 20 years, and is by far the best decorated and refurbished."
However, the ongoing issue with the drains in the en-suite to the twin room which has been mentioned by many guests going back to 2018 is a very real issue. There are even instructions in the owners manual to tip large amounts of water into the toilet to reduce the odious smells. Some days it was completely over-powering through the whole apartment in spite of following instructions. The shower in the main en-suite had intermittent power to the pump and therefore did not work properly as the water stopped and started continuously - the agent suggested this had been remedied following the same comment by a guest earlier in 2024. It has not. The TV in the sitting room switched itself off for no apparent reason - so frustrating. Only 2 loo rolls were present in 3 bathrooms in an apartment for 4 - penny-pinching. If this apartment is to maintain its "luxury" listing and price tag, all of these basic amenities need to be sorted out. How disappointing in such a beautifully appointed apartment in an amazing location. And a bottle of wine?? No sign of that either, but at least we were not the only guests to have been left off the list to receive one.
Thank you for taking the time to provide this feedback. I am sorry to read that the problems with the drains have returned and that you had issues with other amenities. Unfortunately, as you did not make us aware of this during your stay we were unable to a send our maintenance team to resolve it and make your stay more comfortable. We agree that there should be more toilet roll - one per bathroom. An oversight that we have raised with the housekeeping team. As this is a self catering accommodation we only provide a starter amount. We hope you can understand that this is not a standard service and out of the kindness of the owner, who is not always able to leave some for guests.
We are glad that you like the refurbishment of the property.
Lakelovers Owner Team
Property Owner
Reviewed by Linda3.1★ Mar 2024
"We stayed here the first 2 weeks of March, having enjoyed 2 previous holidays here."
This time I have to say we were disappointed. The shower in the twin bedroom was not functioning until the Wednesday of the second week. There were similar problems with the shower in the main bedroom which would not provide hot water consistently ( fixed on that Wednesday after several visits) and the flow was intermittent ( not fixed). There were only 3 dining chairs with no apology/explanation of when that would be sorted until I rang up. The drain smell coming from the shower room in the twin room was very unpleasant. Sadly we will not be returning.
Thank you for your feedback. We are sorry that you have had some problems with the facilities, but I am glad to see that these were resolved during your stay. We note that a phone call was made prior to your visit to inform you of the missing chair and that this would be replaced during your stay. We hope these were suitable to your needs.
Lakelovers Owner Team
Property Owner
Reviewed by Paul3.1★ Mar 2024
"The shower in main bedroom didn’t work which was very disappointing."
My Daughter stayed here in January & was given a welcome bottle of wine, we had nothing, a bottle of milk & a packet of biscuits would have gone along way
Thank you for your feedback.
We take all comments on board.
Thank you- The Lakelovers Owner Relations Team
Property Owner
Reviewed by Lynn4.7★ Feb 2024
"Perfect, one very minor point."
.most places leave fresh milk and teabags for a brew on arrival!
Reviewed by Tim5.0★ Sep 2023
"Overall very happy with our time spent n Ambleside."
I cannot blame you for the weather!
The initial reaction was not ideal as the lift was only available for the owners of the apartments. As I was staying on the top floor this did create a problem, until a young man helped, by carrying my case up the stairs.
The apartment was really lovely. Superbly decorated and beautiful views.
Thank you Jean, we are so glad you loved the apartment and the amazing views. The lift is not reliable enough to be used by guests, but happy you found some wonderful help.
Property Owner
Reviewed by Jean4.4★ Jun 2023
"The apartment is excellent, very well maintained and comfortable, we all very much enjoyed our stay, beautiful grounds, definitely 5 stars ⭐️⭐️⭐️⭐️⭐️ We have only given 4 stars as from the Heart of the Lakes description we hadn’t realised there were 4 steep flights of stairs, one of our party is 94 so it was challenging!"
Our request to use the lift just for mum was rejected by the agents on grounds of health and safety access? Residents only allowed to use it. Also the easy stroll to town is a little ambiguous as quite a steep up and down to property, fortunately there is a lay-by just inside the grounds gates so that we could drive down each day and leave the car.
Reviewed by Susan4.7★ Jun 2023
"Facilities are excellent but the score of 3 is due to the smell from the drains."
Whilst it is said there is nothing wrong with them there is an issue that would deter us from booking this apartment again. This problem is mentioned by other people in the apartment's review book. I am surprised that the cleaning staff have not mentioned it otherwise I am sure that it would have been dealt with.
Thanks Colin for your feedback and happy to hear that you found the apartment facilities excellent. Sorry you had a drains issue, but glad to report it has been investigated.
Property Owner
Reviewed by Colin4.7★ May 2023
"We really enjoyed our stay at Windermere Suite."
The apartment was very clean, our party consisted of 4 adults including myself, my wife & our 2 daughters & there was plenty of space. Location was great, very close to Ambleside & great views. Kitchen diner was well equipped & spacious. Living room, bedrooms & en-suites were all spacious, comfortable & well equipped. We would definitely return!
Thank you Alan for your kind words. So glad you had a great visit and we would love to welcome you back.
Property Owner
Reviewed by Alan5.0★ Apr 2023
"Couldn’t fault it."
Good quality beds for a good sleep which we feel essential.
Walk up the drive is steep but the peace and tranquility when you get to it is worth it.
Thank you for your comments. We are pleased to read that you enjoyed your stay.
We hope to welcome you back.
Property Owner
Reviewed by Stephen5.0★ Apr 2023
"We had a lovely week staying at Easter in the Windermere Suite."
Second time in this building, first in this apartment and it didn’t disappoint! The apartment is comfortable, clean and very well appointed. Lovely big kitchen for family meals and a cosy living room with beautiful views across to the lake and Ambleside/Wansfell. The grounds are great, even with storm damage causing some tree felling-this made for fun clambering for small children! Lovely to see the tennis court area being repaired too, although weather not as great for playing as last year. Hikes and running from the door, first class viewing of the Loughrigg Fell Race. Lovely situation for being close to Ambleside but quiet and out of the way of the crowds. We hiked locally over Loughrigg, Lingwood Fell, Coniston and the Elterwater round. Got kayaking on Windermere when the weather wasn’t good for high hiking. Runs round Rydal/Grasmere and to Hawkshead and back. Fab cake at Troutbeck Post Office. We even visited the new Pure Lakes workshop! If we had to give ideas for improvement for the apartment, maybe a solution for hanging wet waterproofs as there’s not much space in the hall cupboard. What about a coat stand on the landing outside? We also found there weren’t enough small water glasses and we also managed to crack one taking it out of the cupboard (sorry!), so we bought another set of four. The underfloor heating in the main bathroom was fabulous-it didn’t work in the twin en-suite however-could this be looked into perhaps? Lastly-arriving to see a deer casually eating grass right under the bedroom window was amazing! Thanks for a lovely week, we’ll be back again.
Reviewed by Kathryn4.1★ Apr 2023
"We had a lovely stay at Windermere Suite in March 2023."
The property is lovely and very comfortable. Only a couple of minor things to feed back: the bath in the master bedroom ensuite was very slow to drain, making it difficult to clean. Also there was indeed quite a strong smell of drains in the twin room ensuite - although I did follow the instructions in the guest notes regarding this, the smell kept recurring. (We were also glad we'd only brought one car, as there seemed to be quite an officious man keeping a watch over the visitors parking area!) Overall though the apartment is a lovely holiday rental in a very convenient position.
Reviewed by Emma4.7★ Mar 2023
"Fantastic Apartment and exactly as shown on website."
Great base for exploring The Lakes amdnapartment had everything could wish for and very spacious.
Walking distance to Ambleside town centre and all facilities. Would thoroughly recommend atayimg here.
Thank you for your kind feedback. We are so glad to hear that you enjoyed your stay. We hope to welcome you back.
Property Owner
Reviewed by Claire5.0★ Feb 2023
"The property is delightful, warm and comfortable, only extra I would add is to consider adding a hearthrug in front of the fireplace ."
We had a wonderful week, six days of sunny and cold wintry days. views were a feast for the eyes.
Thank you for your feedback. We are glad to hear that you enjoyed your stay, and that you enjoyed the lovely views. We hope to welcome you back again.
Property Owner
Reviewed by Gary5.0★ Jan 2023
"What an amazing place!"
Such a beautiful apartment, perfectly situated, brilliantly equipped, an absolute gem. We will definitely be returning! :)
Reviewed by Sam5.0★ Nov 2022
"A fantastic apartment conveniently located."
It is very comfortable, nicely decorated and very well equipped. There is plenty of space for our family of four and the views from the turret windows are spectacular. We have already booked to return next year for our 3rd consecutive visit!
Reviewed by Nia4.4★ Oct 2022
"Perfectly placed for walking to Ambleside and very well equipped."
The apartment was wonderfully quiet and so comfortable. We have finally found our 'go to' holiday rental for the lakes.
Reviewed by Bryan5.0★ Oct 2022
"Instructions for combo washer and dryer could be more clear"
Reviewed by Sara5.0★ Sep 2022
"A beautiful property, so clean and comfortable, home from home comforts."
The owners have tastefully decorated it to a very high standard, was great watching the jets fly over and sitting there just looking out of the windows on a rainy day, great perk having the telescopic to look out of aswell. Lots of walks directly from the door and just a 10 min stroll into Ambleside. As a lot of people have mentioned that steep bank coming back to the apartment does get those legs tired. Overall a great holiday and location.
Thank you Susan for your kind review. Glad you enjoyed the fabulous views! For anyone not wanting to walk back up the bank, there are parking spaces by the main gate that can be used by visitors.
Property Owner
Reviewed by Susan5.0★ Sep 2022
"The apartment was one of the best we have stayed in and was as described very well."
Even with the storm damage it was a great location and the grounds are a real bonus to relax in, weather permitting
Thank you Stuart, glad you had a great week. We agree, it is a perfect spot for a relaxing break!
Property Owner
Reviewed by Stuart5.0★ Jul 2022
"A stunning apartment which proved to be a superb base for activities in Ambleside, Windermere, Langdale, Grasmere and beyond."
It was delightful to watch the rain from the windows and to views were amazing. We’ll decorated, comfortable and a well stocked kitchen - it was a fantastic week.
Thank you Stephen, glad you had a great week, despite the rain! The views are amazing and the one benefit of last years storms, is that the view of Lake Windermere is fabulous. Hope to see you back at Windermere Suite soon!
Property Owner
Reviewed by Stephen5.0★ May 2022
"Very spacious property, an absolute delight to stay in."
Fantastic views from the living room, easy parking. The property was very well equipped and had great en suite bathrooms. Although it is a little away from the centre of town, it is not too much of a walk. A great place and one we would definitely consider returning to.
Thank you Mark for taking the time to give us feedback. Glad you had a great week and we definitely would love to see you visit again!
Property Owner
Reviewed by Mark5.0★ Apr 2022
"Superb property extremely clean and comfortable."
Outstanding location.
Generally well equipped.
But perhaps be clear about what isn’t provided eg few logs provided for stove so will need to buy own.
Thanks David, so great to hear you enjoyed your stay. Fortunately there are lots of places to purchase additional logs. Hope to see you back at Windermere Suite soon!
Property Owner
Reviewed by David4.4★ Mar 2022
"The accommodation is as you see in the brochure and is very comfortable, clean and well equipped."
It’s in a great location, good walks from the door and amazing views. We would recommend the property and would happily stay here again. There was a problem with the gas supply to the property which was dealt with quickly by the managing agents. Steve from Heart of the Lakes was excellent and kept us informed from beginning to end.
Hi Susan, glad to hear you had a great week and we agree the views are gorgeous! Also glad to hear that Heart of the Lakes did a great job when you had an issue. Hope to see you again soon!
Property Owner
Reviewed by Susan5.0★ Mar 2022
"We love this apartment and come back at least once a year if not twice for the past 10yrs."
It has been very nicely refurbed over the recent years and is very well equipped. FYI_for the owners-we had a power outage in January for 24hrs, and only 1 torch. Some logs for back up heating, and matches and candles would be nice.
FYI SYKES -There is no incentive to book for 2 wks . We were very disappointed to discover a week before our 2 wk booking that Covid was used as to why the apartment couldn't be cleaned at the end of the first week of our stay. We were not going to be in and the first set of friends had moved out completely. Hotels can do it daily in the current climate. New linen was supplied when I phoned to ask. It wasn't offered and we had to go out and buy new toilet rolls etc. We would liked at least to have steam cleaned the kitchen floor before our second set of friends arrived but that wasn't possible.
Hi Sue, thank you so much for your feedback. We love that you love WS as much as we do and it's great that you keep coming back. Sorry you had a power cut and that is a great idea about the torches and we will definitely leave more in the apartment. Unfortunately due to the Fire Safety requirements, we're not allowed to leave candles for guest use. We always leave a supply of logs when we leave, but of course they get used and not replaced. Fortunately there are lots of places locally to source wood for the wood burning stove.Look forward to having you visit again soon!
Property Owner
Reviewed by Sue4.7★ Jan 2022
"We have rented accommodation in Loughrigg Brow on a number of occasions (Including the Windermere Suite) over the years and have continued to return because we have never been disappointed."
Close to the amenities of Ambleside but very private. We were also blessed with good weather for the entire week.
Reviewed by George5.0★ Oct 2021
"Very pleased."
Accommodation was exceedingly clean on our arrival, comfortable and well situated.
Reviewed by James5.0★ Aug 2021
"Apartment very good, cleanliness excellent."
But so disappointed that HoL now no longer exists and has been taken over by a company that seems to have no customer care (from my contact experience) and appears to be trying to rip off customers by nearly doubling prices for next year.
Reviewed by David5.0★ Jun 2021
"The apartment was well equipped, very comfortable and had lovely views of the surrounding area."
The peace and quiet that it offered, together with easy access to many nearby walks was superb and meant that I didn't have to use my car for the whole week.
Highly recommended as a base for walkers and those seeking a get away from it all location.
Reviewed by Jonathan5.0★ Jun 2021
"Fourth time staying here - we love it."
Make sure you book this place and you'll have a wonderful and unforgettable holiday!
AnonymousDec 2019
"We have had an amazing week and it seems to have flown by way to fast!"
This place had everything we could possibly want!
AnonymousDec 2019
"We have just had a great Christmas break here."
We enjoyed spending such a special time in such a special place! See you in the new year!
AnonymousDec 2019
"It was beautiful accommodation, warm and comfortable with excellent facilities."
Mrs PalmerDec 2019
"I can't fault the property."
It's lovely.
Miss McCannDec 2019
"Fabulous..."
Could not have been better
NeedhamDec 2019
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