"We have stayed at Betamere many times now and although the decor remains dated we always appreciate the small refurbishments that occur over the years, between our visits."
The apartment is warm and cosy and has almost everything we need. This time we noticed new carpet, a footstool and cushions in the lounge and new flooring in the en-suite cloakroom.
Thank you for taking the time to provide this feedback. We are glad that you have enjoyed your return visit and the refurbishments.
Lakelovers Owner Relations Team
Property Owner
Reviewed by Jennifer4.4★ Sep 2023
"First impressions were good."
The ground floor had a lovely view of the lake and fells. Short walk into Ambleside village and ferry.
Nice spacious living space with open plan kitchen. Kitchen was well equipped with large oven and good size fridge freezer, plenty of crockery and utensils, dish washer and washer dryer.
Bad points
In the bedroom was a large cobweb. It covered the ceiling light and extended to the corners of the room. Paint work through out the property covered in dust. Large stain on the carpet in the hall, water stain mark on the hall ceiling. Black mould on the bathroom ceiling and around the window. Over head shower over bath. Bath quite high so would be a problem if you had mobility issues. Could hear noise from apartment above.
Worse to come. On stripping the bed when leaving, found that the bottom sheet had old mildew stains on it.
This property would be worth the money if spruced up in areas and more care taken with the cleaning.
Reviewed by Susan2.8★ Sep 2023
"Overpriced for the quality of the facilities."
Both the bathroom and en-suite need to be updated. There was no soap, washing up liquid, refuse bags or kitchen roll - these should be available within the cost of the property.
Thank you for your comments.
As the property is self catering, it is not always customary for there to be washing up liquid, and kitchen roll.
We take all comments on board.
Thank you- The Heart of the Lakes Owner Relations Team
Property Owner
Reviewed by David2.8★ Jun 2023
"The views are amazing."
Staying in May when the sun was shining was great. Listening to the birds in the garden was so relaxing. But without double glazing I would think twice about staying in winter.
Thank you for your kind comments, we are pleased to hear that you enjoyed your stay, and the views!
Property Owner
Reviewed by Colin4.1★ Apr 2023
"Betamere is in an excellent position with views over Windermere and we enjoyed sitting in our own private garden."
An excellent centre for walking. The lounge was lovely and light with the big windows. There was plenty of crockery and cutlery. A few instructions would have been useful eg how to get the best out of the storage heaters and I could not get the heated towel rail to work in the bathroom - I could not see how to switch it on or it may have been faulty. The bed was perhaps getting to the end of it's life
Reviewed by Christopher4.4★ Apr 2023
"Excellent location with lovely view."
A pleasant walk into Ambleside with two alternative routes. Comfortable furnishings.
On the negative side some of it was dated particularly the microwave and the water pressure was low in the bathroom. However these did not detract from our stay.
Reviewed by Stuart4.7★ Oct 2022
"Beautiful apartment 200yds from the lake."
Beautiful garden to sit in. Absolutely perfect. Could not fault a thing.
Reviewed by Gary5.0★ Aug 2022
"A lovely stylish cottage with more than enough room for 2."
Super private terrace with seating and limited views to the lake and hills. Ten minute walk to Waterhead and 15 minutes into Ambleside. We used the excellent buses for transport to and from our walk start and end points; the car didn't move from its parking place other than for a trip to Keswick Market. Would stay again in an instant.
Reviewed by Norma5.0★ Jul 2022
"A previous reviewer likens the property to a comfortable pair of slippers."
- We agree, .. but rather dated slippers perhaps ! - Comfortable, but needing update in areas. (Eg. - Wooden toilet seats stained and unacceptable, Mismatching gold/ chrome fittings, mould on shower curtain.. faded 1970’s ‘pampas’ coloured suite. Light coloured lounge carpet with spot stains. Dust/ dirt behind bedroom dressing table. Exhausted batteries in remote controls… Old ice in freezer and breadcrumbs in bread bin.)
Storage heaters in bedroom turned off on arrival ( thanks for the fan heater !)
Dishwasher intermittently working- but by the time we’d confirmed problem, ( and tried to contact local Ambleside numbers provided … ( which through go to Sykes cottages in Chester !! - (we booked with Heart of the lakes !! )) The guy in Chester tried hard to contact owner or caretaker to action repair.. but couldn’t get in touch with them ...Unacceptable !
Property definitely overpriced compared with equivalent premium operators nearby ( Langdale est. amongst others)
Finally, the starter/welcome pack is pathetic. … indeed insulting! - We have had four other premium cottage breaks since April. This is by far the worst. .. and the lack of any basic cleaning materials is unprecedented. Any COVID excuse simply won’t wash ( no pun intended
New toilet seats. Brand new dishwasher.
Property Owner
Reviewed by Jeff3.1★ Oct 2021
"Stylish accommodation in a lovely location."
The property is very well presented and maintained and we can most certainly recommend Betamere.
Reviewed by Rodney5.0★ Sep 2021
"Lovely cottage, ideally situated, everything you need for a peaceful, relaxing holiday"
Reviewed by Jennifer5.0★ Sep 2021
"We loved the apartment and it’s quiet yet not remote location."
It was very well equipped.
Reviewed by Brian4.7★ Aug 2021
"This was the second time we stayed in Betamere and it is a very nice property, well fitted out and in a lovely position, which we enjoy very much."
We have also stayed many times in other Heart of the Lakes properties, and have always been impressed by their quick response to any issues. This time (July 2021) our two week stay was somewhat marred by a maintenance problem with the en suite toilet flush, which we reported on arrival. The newly centralised Sykes customer service response was non existent; when a local maintenance person called a week later, he had never heard of the reported problem, and to be fair, it was then 'fixed' promptly. Unfortunately, one fix led to another problem, with the loo now leaking; that too was 'fixed' quickly, but the soiled carpet continued to smell in the poorly ventilated en suite. To be fair, our complaint was eventually upheld and we were paid fair compensation.
Reviewed by D4.4★ Jul 2021
"The apartment is in a lovely position with a view of Windermere and hills."
We enjoyed having access to the garden and were fortunate to have lovely weather.
Reviewed by Christine4.4★ Jun 2021
"We have stayed in 2 cottages this year which were booked through 2 other holiday rental companies and were very pleased with the experiences."
The information packs in these other properties had been condensed on to disposable photocopies-more Covid safe than files. The file in this property contained some information but no local info re doctors, hospitals, essential shops etc.
I noticed some sticky patches on the ‘kitchen’ floor. When I wiped the patches, the wipe became quite dirty. I think the floor had not been adequately cleaned. Stain spots and maybe an orange juice stains were on the carpet. Having a very pale coloured carpet certainly showed up marks.
On Monday 21st June, we reported that the toilet in the en-suite, was difficult to flush and although looked at promptly, it had not been fixed by the time we left. The heater in the bathroom didn’t work.
It was not clear from the details given before the holiday, if towels were provided, so we had to pack a pile of our own towels. Lovely clean fluffy towels were provided.
When we arrived at our previous holiday homes, we were delighted to receive a welcome pack. This included essentials e.g. milk, bread, eggs, tea, coffee and even wine and nibbles. There was nothing at this apartment.
The following note is not a complaint but a suggestion. Bees have found a home in a metal vent on the back wall of the house and future guests ought to be made aware of this as they may be allergic to bee stings.
Having said all this we must say the property is delightful, the garden lovely and the grounds special. We had a lovely holiday.
Thank you
Reviewed by Elizabeth3.4★ Jun 2021
"When we arrived the apartment hadn’t been cleaned."
There was apparently a mix up with the owner and the Company. It was a Sunday but we managed to make contact and someone arrived after a little while to service it. We went for a meal whilst this was being done for which we were refunded .
Not a good experience initially as we were tired after our journey. However, rest of week everything fine.
Reviewed by Janet4.7★ May 2021
"We have used Heart of The Lakes for many years and we have never once been disappointed with the properties ."
If anything has needed sorting out whilst staying in the property it has been dealt with very quickly. We have stayed at Betamere a number of times and it has been maintained very well . A beautiful elegant property . Many Thanks.
Reviewed by Gerry5.0★ Apr 2021
"Very spacious and very well equipped."
We loved the private garden and breakfasted outside (when the weather was good!).
Mrs FletcherDec 2019
"I always describe the property as a comfy pair of slippers."
HerbertDec 2019
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