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"The location was fantastic, a wildlife paradise."
The kitchen was very well equipped. Unfortunately there were a few other issues, cobwebs hanging from the ceiling in the main bedroom, the bathroom had black mould growing on the panels, the shower door leaks so much the bathroom floor floods and the plug still doesn’t fit the bath. The boiler noise was the worst.. like a dragon waking up from 3:30am through to 7am … ruined our sleep each night.
Thank you for your feedback, we are sorry to hear you had issues with the bathroom and the boiler noise. The owner has now replaced the bathroom and also the noise was the water tank heating the water at night but the water tank has now also been removed. We hope you wish to return in the future to see the improvements to the property. - The owner relations team.
Property Owner
Reviewed by Fai2.2★Dec 2023
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"It's a lovely place."
The plug in the bath is too small for the hole (it's the same plug that was there last year!) which makes it difficult to have a bath. I broke my arm on the Sunday making a shower impossible. A plug that fits would be great. Otherwise, a warm, comfortable stay.
Thank you for your comments. We are sorry that the plug hadn't been sorted, however we have now raised a work order for this to resolved. We are glad that you enjoyed the property and all that the area has to offer.
Lakelovers Owner Team
Property Owner
Reviewed by Arthur3.4★Nov 2023
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"When we arrived the place was lovely and warm, very clean."
The view from the lounge and the bedroom was amazing. The place had everything we needed for our stay. The setting of the place was fantastic for us. Not very far to Windermere or Coniston, or lots of other routes to the Lake District. There was a short walk to the local pub, which was nice. The service there was fantastic, so was the food. The walk back is up a steep hill but easily managed.
We would definitely recommend puddle duck cottage. Thank you
Reviewed by Nick5.0★Oct 2023
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"A previous reviewer said "not at all plush"!"
Well, maybe if you've just come from a week at the Savoy your point makes sense; otherwise it's nonsense...
Let's be clear: the property is EXTREMELY comfortable - plump sofas, pampering beds, heavy fabrics, swaddling towels, fully equipped kitchen, tasteful decor...
The French windows onto the patio offered a relaxing place to unwind and take in the view of the gardens and the distant hills. The setting was delightful, both the estate itself and the positioning of the property within the estate. We have been staying in the Lake District for decades and this was the most appealing place we have stayed at.
A couple of minor issues:
* Hot water from the kitchen tap is little more than a dribble
* The whole tap housing swivels and has obviously come a bit loose
* The partition for the shower lets water out onto the bathroom floor
All very minor stuff which didn't affect the enjoyment of our holiday in the slightest.
Reviewed by Ned4.7★Sep 2023
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"Puddle ducks was clean and functional."
We cooked all out meals in the kitchen. The apartment was OK though not at all plush.
Thank you for your comments.
We are pleased to hear that you found the property to be clean and functional.
We take your comments on board.
The Heart of the Lakes Owner Relations Team
Property Owner
Reviewed by Brent3.8★Jun 2023
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"Clean, airy, lovely views, mainly peaceful."
Pool was closed all week due to a maintenance issue. Great weather so other people sitting outside on balconies late at night were quite noisy at times but didn't really disturb us much. Also some noise from people in flat above us coming in late at night, but again not really a problem. Lovely wooded site with birds and red squirrels. Plenty of good walks from the door.
Thank you for your kind words. I am glad that the noise from neighbours wasn't an excessive disruption and that you were able to enjoy all the area has to offer.
Heart of the Lakes Owners Team
Property Owner
Reviewed by Mark4.7★Jun 2023
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"Great location and lovely apartment."
Thank you for your kind comments, we are so pleased to hear that you had an enjoyable stay at Puddleduck.
We hope to welcome you again.
The Heart of the Lakes Owner Relations Team
Property Owner
Reviewed by Maria5.0★May 2023
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"We really enjoyed our visit to Puddleducks, the apartment and equipment were good and my husband enjoyed the sauna and swimming pool."
It was lovely seeing the birds though I had to get another feeder for the tree. I always feed the birds when we stay at Neaum crag, it is lovely watching the large variety of birds. We also saw deer in the woods near the car park.
There are so many wonderful walks from the door, particularly Loughrigg tarn.
There are a few things that could be improved - the shower screen leaks as it is too far over, we had to wedge it over towards the bath or it leaks all over the floor. The tap in the bathroom doesn't always go off properly and needed lifting slightly to stop the drip. When we arrived the hot water had been switched off so we put it back on. It is however rather noisy from about 5am when it comes on to heat up the water.
Hope that is helpful, we have stayed at many of the apartments and would certainly choose to stay in this one again.
Thank you for your kind comments, we are so pleased to hear that you enjoyed your stay.
We take all comments on board, and will be looking into the points raised.
We hope to welcome you back.
Property Owner
Reviewed by Susan5.0★Apr 2023
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"We love this little apartment, the location is perfect for our needs."
The apartment is always spotless and facilities are really good except for the shower. The shower is poor with only just enough water flowing to wet you enough to wash yourself adequately. I’m not sure I would return due to this problem as washing your hair is not as easy as it should be and there are other holiday cottages where this isn’t a problem.
Reviewed by Astrid4.1★Mar 2023
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"Lovely place to stay and very comfortable apartment."
A washing machine in the apartment would make a difference for the better.
We have already beeked for next autumn.
Reviewed by Arthur3.8★Dec 2022
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"We had a lovely week in Puddleduck."
The location is perfect for exploring without your car. The accommodation is very comfortable. The only thing I’d say it needs is a few of the basics in the kitchen. Cooking oil, tea and coffee (at least for arrival) etc.
We’ll happily return in the future.
Reviewed by Judith5.0★Oct 2022
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"Lovely location, great for walks with kids."
Easy location for Ambleside and Grasmere. Watching birds flying, feeding while eating breakfast. Just a pity canopy of trees doesn’t let sunshine through, but that’s nature!
Reviewed by Gemma4.7★Aug 2022
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"Late cancellation and Loved it."
Surroundings & accommodation were fab and just what we needed. Out of the way, peaceful and idilic. Extremely friendly little dog that came to visit every day that we called Oscar ( not got a clue what it was called LOL). Pool was an added bonus and very relaxing. Overall it was a 10/10 from us. Will definitely be back
Reviewed by Louise4.7★Aug 2022
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"We had amazing holiday over there."
Beautiful, charismatic place, lovely flat, we really enjoyed our holiday.
Reviewed by Paulina5.0★Jul 2022
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"We would love to come back for a stay ,peaceful to say the least."
One thing being older couple would have appreciated safety handle to help out of shower.kitchen tap needed tightened,plenty of crockery pans etc if required.fridge a big boon on hottest day to keep everything cool.The trees outside were magnificent loved but wildlife that visited us while there .Everything we had at home we had there so home from home
Reviewed by Janice5.0★Jul 2022
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"Our family of four had a wonderful stay in Puddle duck."
Fantastic facilities and incredible views. Would definitely recommend and hope to return!
Reviewed by Helen5.0★Apr 2022
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"This is a lovely place to stay - and we have stayed twice before."
However, we were really disappointed that the pool facilities were not available. They had been listed when we booked and were a key reason why we chose this property. No discount was offered and we were only informed at the last minute the pool would (still) be closed. We also understand that this is beyond the owners’ control. However pools have been reopened elsewhere for many months and we were very disappointed not to be able to use those facilities. Also, having stayed twice before at Puddleduck were were surprised by the considerable price increase this year. This feels gratuitous and I doubt we’ll book again.
Reviewed by Claire4.4★Oct 2021
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"Fridge ice box needs defrosting, lighting in 2nd bedroom poor."
Requires a stronger bulb and bedside lamp bulb has blown
Reviewed by Lindsay3.4★Sep 2021
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"We had a wonderful time and loved staying in Puddleduck."
The only disappointing thing is that we weren’t able to use the facilities at Neaum Cragg such as the pool etc. I was there with my daughter and 2 grandsons who would have loved to use the facilities. Especially disappointing as pools around the country have been open for some time but I appreciate this is out of your hands and the hands of the owners of Puddleduck who I’m sure are equally disappointed. Thank you for a lovely break! Neaum Cragg is so wonderfully peaceful and a fabulous retreat from all that is going on in the world right now.
Reviewed by Jane4.7★Aug 2021
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"The accommodation was good, but the apartment was quite cool and I couldn’t get the storage heaters to work."
The worst thing though was the hot water pressure, which was non existent. It took about half an hour to run a bath and the shower was very poor.
There were some lovely walks straight from the apartment, which was lovely and it was nice not to take the car out a couple of times.
Reviewed by Shelley4.1★Jun 2021
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"The property is in an excellent location a special for walkers."
WhittakerDec 2019
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"A lovely place to stay."
The owners have maintained the property extremely well. Loads of DVD’ and games. Warm and a real home from home.
Mrs CoxDec 2019
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