Jasmine Cottage

31 Customer Reviews

• "Paths to parking area very rough and rugged catching exhaust."

  Furnishings well worn and uncomfortable There is a problem with ants in this property. Not impressed with ants on the dining table, around the fridge, and main bedroom.

  Reviewed by Teresa2.8★Apr 2024

• "The cottage was very clean, the heating was not good at all 2 small radiators ..."

  The cottage was very clean, the heating was not good at all 2 small radiators downstairs, and the radiators in the bedroom were both twice as big as downstairs, the frond door was very badly fitted and the draft though the door let all the heat out, all the heat from downstairs disappeared upstairs, lovely cottage but not suitable for the winter, we returned home at about 6 pm on the Tuesday and there was no water, I went outside to see if anyone was in the other cottages to check if they had same problem, was nobody about was not sure weather the heating would work with no water so switched heating of, rang the emergency number that gave me another number, both numbers not unavailable , felt very uncomfortable with no help available, so called my daughter, who tried same numbers and had no luck with them, after we sat in the cold for 3 hours we made the decision to return home 2 days earlier, we are both in our 80 to have no back up to reassure us is not acceptable , no duty of care to your customers, have rented many cottages in the past and there has always been a emergency number in the welcome folder, and as for £50 good will payment that is an insult yours Mrs D wood

  Thank you for taking the time to provide this feedback. I can see on the notes that there was a water leak in the area, affecting hundreds of properties. Unfortunately, this is out of our control. I can see that the water was reinstated in the early morning, but this was after you had left the property. We are sorry that there were some issues with contacting the out of hours services, I can confirm that this has now been investigated. The emergency contact information can be found on your arrival instructions email but we will ensure the welcome book is up to date. Lakelovers Owner Team Property Owner

  Reviewed by Doris2.8★Feb 2024

• "Great little cottage just outside Windermere - about a 30 min walk to the centre/facilities."

  It's also close to the bus stop on the main route to Kendal/Keswick. Cottage has great WiFi (if you need to work from 'home') and we didn't find there was anything missing that we would have needed! The garage opposite has logs/fuel for the log burner. We loved and would recommend the Mortal Man pub for food in Troutbeck. Only very minor criticism is that it took a little while to warm the cottage up when we arrived, but possibly it hadn't been occupied for a couple of weeks and it was pretty cold out! But that was quickly resolved, and the beds and shower were good!

  Reviewed by Sara5.0★Jan 2024

• "Property was clean and tidy with good furniture."

  Bathroom handsoap appreciated as well as kitchen but poor on provision of washing up liquid and only one toilet roll. When one packs for a holiday which you're paying a lot of money for each day we don't think its fair expect the tenants to have to go out and buy more toilet rolls and washing up liquid! A small thing but makes a big difference to your shopping plans and items taken home again. We have said this before but nothing has changed.

  Reviewed by Nicola4.4★Sep 2023

• "We enjoyed our holiday."

  The cottage is very well equipped, comfortable and in a good location to travel to local places of interest. The driveway to access the cottage perhaps in need of repair as there are pot holes and it is very uneven in places.

  Thank you for your comments. We are pleased to hear that you enjoyed your stay. We take your comments on board. Thank you- The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by Pauline4.4★Aug 2023

• "Great Location A well equipped and comfortable cottage in an ideal location for exploring the Lakes."

  The property was clean, and the kitchen had everything you would need for a self-catering holiday. Although laid back from a road which you cannot see – there was no traffic noise and we found it very peaceful. We took walks straight from the door and had a great week in Jasmine Cottage.

  Reviewed by Lisa Michelle5.0★Jul 2023

• "Generally the property was clean and comfortable, except for the sofa in the living room, which in our opinion had seen better days."

  Beds were very comfortable, and there was plenty of storage e.g. wardrobe space etc. and the kitchen had all that was needed.

  Thank you for your comments, we are glad that you found the property to be clean and comfy. We do find that sofas are down to personal preference. We hope to welcome you again. The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by William4.4★Jun 2023

• "Comfortable and pleasant stay."

  Thank you.

  Thank you for your comments. We are pleased to see that you had a nice stay at Jasmine Cottage, and that you found the cottage clean and comfy. Thank you- The Heart of the Lakes Owner Relations Team Property Owner

  Reviewed by Sylvia5.0★Jun 2023

• "Lovely place to stay."

  Great location.

  Thank you for your kind comments, we are so pleased to hear that you enjoyed your stay. We hope to welcome you back. Property Owner

  Reviewed by Catherine4.7★Apr 2023

• "Absolutely loved our stay at Jasmine cottage, we booked for 4 nights over the Easter break."

  I would definitely recommend staying here it was lovely and cosy and a great location to get about and visit nearby attractions. It was clean and tidy and the beds were so comfy. Would stay here again. Thanks so much for letting us stay.

  Thank you for your kind comments, we are so pleased to read that you had an enjoyable stay. We hope to welcome you back. Property Owner

  Reviewed by Adele5.0★Apr 2023

• "A lovely and comfortable cottage in a great location for exploring the Lakes."

  We’re a family of 3 and it was the perfect size. We had a fabulous week and would definitely stay at Jasmine Cottage again when we next visit.

  Thank you for your kind comments, we are so pleased that you enjoyed your stay at Jasmine Cottage. We hope to welcome you back again. Property Owner

  Reviewed by Frances5.0★Mar 2023

• "The cottage was well located."

  It is close to the main road and a nearby petrol station / convenience store (and bus stop if needed), but you can't see or hear the road from the cottage. The cottage was very clean and warm, with good internet, comfortable beds and great shower. It has been thoughtfully furnished and equipped, with a map on the wall and information on local walks. The log fire lights easily and there are logs and kindling available in the local store.

  Reviewed by Louise5.0★Nov 2022

• "We loved our stay at Jasmine Cottage."

  Everything was perfect for us. The property was immaculate and so comfortable. It was a superb base for a week’s hiking in the Lakes. Would definitely stay again. Thank you!

  Reviewed by Mark5.0★Sep 2022

• "The heating was pre-set to come on at 3am in the morning until 6am - and it did, every morning, which disturbed our sleep every night."

  I looked at the instructions/notes in the cottage and they stated not to make any changes.

  Reviewed by Steven4.4★Sep 2022

• "We were pleasantly surprised by the facilities of the cottage."

  Kitchen is very well equipped. Really nice location, which is very convenient for almost all of the lakes. Very comfortable & cosy inside. Would be worth giving better instructions as to how to get to parking spot...entrance at end of Royal Mail building opposite 'Sheel' garage.

  Reviewed by A W E5.0★Aug 2022

• "Brambles and vegetation overgrowing driveway leading to property."

  Felt obliged to cut it back. Parking area was a raised concrete platform, which was also overgrown on one side, which limited width of space, and so did not feel safe trying to park there. Could not find the radio/CD player. Bed was very comfortable, and shower nice and hot although it was difficult to get the correct setting for the first two nights. Think thermostatic adjustment control needs attention. Good location.

  Reviewed by Robert5.0★Jul 2022

• "The cottage is small but cosy, I feel it could be time to update the sofa as they were not very comfortable and the beds are very squeaky and could also be more comfortable."

  Don’t take too much stuff with you as the rooms are small, but there is a decent amount of storage in the bedrooms despite the drawers being very cheap and not opening very well on the runners. The shower room was adequate and the shower itswkf was excellent, there were also lots of handy little touches like the rechargeable torches in the bedrooms and by the back door. The log burner is a nice touch too. My only real gripe is whoever cleaned the cottage before our arrival did not do a very good job as the drawers in the single bedroom were still full of someone else’s clothes and also 2 unopened boxes of cigarettes were in the bedside drawer…not great when this is presumably usually a children’s room (and was being used as such by myself for my 10 year old son who was the one who found them!) and there are readily available matches for the log burner left in reach of children in the downstairs lounge area. Could have been a disaster! The clatter also smelt a bit like cigarettes when we arrived and I thought it was supposed to be a smoking free cottage.

  Reviewed by Joanne4.1★Jun 2022

• "Lovely cottage in a great location."

  The kitchen was well equipped, beds were comfy and the shower was particularly good.

  Reviewed by Alice5.0★Mar 2022

• "If this was my cottage I would leave a starter pack for the fire and direct ..."

  If this was my cottage I would leave a starter pack for the fire and direct people using the turning opposite the petrol station, before the Post Office turning x Other than that my stay was perfect thanks for the week x

  Reviewed by Diane5.0★Feb 2022

• "Lovely shower, great to have the log burner as it was very cold in February even with the heating on."

  Everything we needed facilities wise and found the kitchen to be well equipped. There was a leak in the kitchen ceiling but this was dealt with on the day of raising. Good to have designated car parking space and handy location with spar at the bottom of the drive.

  Reviewed by Laura4.4★Feb 2022

• "Lovely cozy cottage in great location for exploring the Southern Fells."

  Shower and log burner amazing! Fully equipped and comfortable. Outdoor furniture a nice touch. Struggled to get logs for the log burner so a starter basket of logs/kindling/ paper would have been appreciated. Lack of information about where to put household waste as no black bin evident just the green recycling bin. Had a fabulous week despite the weather! Thank you!

  Reviewed by Kathryn4.4★Oct 2021

• "The Tumble dryer on the washing machine was not working."

  I called heart of the lakes and Sykes on many occasions, also e-mailed, a maintenance man who attended the property but was unable to fix, therefore recommended an engineer, who did not arrive whilst we were there. I did not plan to wash laundry whilst on holiday but did want to dry swim gear, particularly dry robe. Heart of the lakes did send out clean sheets/towels/duvets after I complained... When I changed the bed I noticed that the duvet was dirty, had stains on it also the mattress protector. How often are they changed or washed?

  Reviewed by Karen3.1★Sep 2021

• "The appearance of the cottage, cleanliness and its situation with a garage/Spar over the road were very convenient."

  The beds were uncomfortable - hence our leaving earlier than planned because my husband's back had reached its limit. the wire netting is insufficient support. A salad spinner was the only missing piece of equipment and we had to telephone to have the bin emptied since it was full when we arrived and again to have the weekly linen change. As we advised the young man we spoke to, the remote control of the television did not function properly even though we changed the batteries.

  We are very sorry your husband didn’t find the beds comfortable. It is difficult to suit everyone with the choice of mattresses and they obviously didn’t suit him. For the reference of any future guests the beds have slatted wooden bases. The double bed has a Silentnight miracoil mattress with an Eve memory foam topper. The single bed has a Tempur original memory foam mattress. Property Owner

  Reviewed by A3.8★Aug 2021

• ", Possibly adding a small coffee table to put drinks on , getting rid of bed ..."

  , Possibly adding a small coffee table to put drinks on , getting rid of bed sheet with annoying plastic beads , also mattress in main bed noisy and hard , but all the same had a great break thanks

  Reviewed by William4.1★Jul 2021

• "Had a really enjoyable stay in Jasmine cottage."

  Its such a lovely little cottage, very comfortable and had everything we needed for a really enjoyable stay. Lovely location and we found numerous walks from the door which was perfect for us. We will definately return to Jasmine cottage. My only criticism is the driveway would benefit from some maintenance as it is very uneven.

  Reviewed by Hannah3.8★Jun 2021

• "Supplies of toilet paper and dishwashing liquid were minimal."

  We had to buy a roll of toilet paper towards the end of our 1 week stay as the one roll that was left had been finished. The only dishwashing liquid was a tiny container that came as part of the cleanliness kit along with hand sanitizer and a spare garbage bag..

  Reviewed by Jack3.8★Jun 2021

• "The property was advertised as having Wi-Fi internet."

  The Wi-Fi was almost useless due to its poor speed. The last time I used an internet connection of this poor quality was in the 1990's using a dialup connection. I ended up using the Internet hotspot on my mobile phone which was significantly faster than the Wi-Fi in the cottage. If I had know this prior to booking I wouldn't have booked this cottage.

  Thank you for taking the time to provide additional feedback following your stay. We were sorry to read you had issues with the WiFi at the cottage. If this happens to anyone in future do please contact Heart of the Lakes so that we can get in touch with Plusnet to report a fault. I have worked from the cottage and had no problem with zoom meetings, downloading documents or streaming films. This must have been an external issue with the internet provider. Property Owner

  Reviewed by Alison4.1★May 2021

• "Jasmine Cottage is a lovely, cosy little cottage."

  We ended up staying in most nights because it was so nice! Top of the list!

  AnonymousDec 2019

• "A lovely 2 weeks staying here at Jasmine Cottage."

  Perfect for the 3 of us. The staff at Heart of the Lakes are extremely helpful and happy!

  AnonymousDec 2019

• "Had a great week staying here."

  It is so beautiful in the Lake District! I have never been before this stay but I will be back to Jasmine Cottage!

  AnonymousDec 2019

• "A wonderful stay for the second time in beautiful Jasmine Cottage."

  Mrs CollinsDec 2019

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