Ty Conwy

4 Customer Reviews

• "Lovely house in a great location, very clean and comfortable with the added luxury of a indoor hot tub which I used daily and really enjoyed, I would definitely stay here again."

  Thank you for your lovely feedback! We are pleased to hear you enjoyed your stay and would love to stay at Ty Conwy again. Property Owner

  Reviewed by John5.0★Sep 2023

• "A little disappointed."

  Tried all 3 smart TV's, said no signal, only Netflix & iPlayer available ? But we had books to read. Pyrex jug only item suitable for microwave. Pyrex/plastic bowls would be useful. Table mats for kitchen table would be good idea. We found spring mattress quite uncomfortable. Tiny bathroom sink, more suited to cloakroom, gentleman like good wash before bed. Upstairs windows could do with clean, but probably just age. Hot tub was good, being in garage, dried up leaves blown in, didn't give "ambience" to use frequently. Upstairs carpets whiff a bit of dog, maybe bit of shake N Vac. Owners have put in a lot of effort in refit, new boiler in bedroom, but left old one in situ in kitchen ? paint on floors, unfilled holes in walls ect let them down 10/10 for effort though

  We would like to address some factual inaccuracies in your feedback. Firstly, the smart TVs do work and have many channels. Secondly, both boilers in the property are in use and working, the old boiler has not been 'left in.' Thirdly, there are plenty of glass Pyrex dishes in one of the kitchen cupboards, and table mats too. Fourthly, the sink in the bathroom is small, however the property is a small terrace and we opted for a smaller sink in order to accommodate a bath, which we felt was more important to our guests. In addition, there were no dried leaves in the garage/hot tub room on your arrival, as we do a final check of the whole property before arrivals. We cannot accept responsibility for leaves that may have blown in during your stay. The mattress you have stated is uncomfortable is brand new, we can not cater to everyone's individual preference in mattress type. And finally, as for the whiff of dog upstairs, the carpets are cleaned thoroughly before each guest, however as a dog-friendly property, is it impossible to completely avoid this. We do advertise clearly that we are a dog-friendly property. We appreciate your 10/10 score for effort. Property Owner

  Reviewed by Stephen2.5★Sep 2023

• "We found our stay at the cottage to be very average."

  The main concern we had was the cleanliness of the cottage- dirty floors, thick amounts of dust under chairs and tables, windows that dirty you can’t even see out, hairs in the bathroom. My dog found a old ball under the bed- so it was obvious that it had not been cleaned. It was clear that the obvious had been cleaned on the top surface but the cottage needed a very deep clean and a maintenance update- we spent 10 minutes trying to fit the keys in the safe box! We found the mattresses was very uncomfortable also, which made our sleep very disturbed. The hot tub was a nice feature, but our towels became black from the dirt on the floor and the thick cobwebs in the room was a little of putting. The cottage could have a lot of potential, because the location is perfect but for the price that we paid it needs a lot of work doing to be happy with the stay.

  Thank you for taking the time to share your feedback. We regret that you didn't reach out to us during your stay, so that we could have had the opportunity to address your concern at the time. We are sorry to hear that your stay did not meet your expectations and we apologise for any inconvenience. We take great pride in the cleanliness and comfort of our property, as demonstrated by our numerous positive reviews and high scores for cleanliness. In regards to your comment about the property needing a maintenance update, Ty Conwy has been newly renovated throughout in 2023. Thank you again for your feedback. We are pleased that you found the location to be perfect, and the hot tub to be a nice addition. Property Owner

  Reviewed by Lydia2.2★Aug 2023

• "Ty Conwy is a lovely house, with every home comfort."

  Its spotless and nicely decorated. We were delighted with the generous welcome pack, which was very unexpected- thank you. The hot tub was great, and an added bonus. Along with the off road parking and its close proximity to the town, we couldn't have asked for more.

  Thank you very much for this lovely feedback, we are really pleased you enjoyed the welcome pack and the hot tub, and had a great stay at Ty Conwy. Thank you. Property Owner

  Reviewed by Patricia5.0★Jun 2023

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