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"Loved our stay at Tan y Coed!"
A perfect location to allow quick access to Criccieth and Porthmadog. We loved walking into the mountains from the cottage and made this a daily routine. The cottage is fabulous with everything we needed, EV charging, fast wifi, clean, warm, comfortable - we loved it, and will be back!
Hi Kenneth,
Thanks for your kind feedback. We're really pleased to here that you loved your stay at Tan y Coed and look forward to welcoming you back soon. Best wishes, Martin
Property Owner
Reviewed by Kenneth5.0★Dec 2023
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"Sadly one of the bed bases had collapsed and wouldn't support the mattress so had to ring the emergency no."
and a carpenter was sent out to fix it. The other singe bed mattress was very uncomfortable and it felt like bars running through it. We wondered whether it should have had a topper on? The duvet on the double bed smelled a bit like as if a wet dog had been lying on it. Only one tea towel, we met the handyman and he gave us 2 more. Also only 1 bath towel per person. We complained but no more were brought to us. Otherwise the place was clean and plenty of hot water.
Hi Sandra, thank you for your feedback. I am glad we had the opportunity to meet in person during your holiday at Tan y Coed and to discuss the circumstances behind the damaged bed. As I said when we spoke, unfortunately it seems that a previous guest had caused damage to the bed base, that they did not report and was not detected at changeover as it was concealed by the mattress. I was grateful that you called the Menai Holidays 24/7 helpline and that their carpenter was sent out immediately to repair the bed. I was also pleased that our Handyman was available to meet with you on your arrival and provide you with additional towels. We have since spoken with our cleaning team and reminded them to provide 2 towels per person.
I appreciate that one of your guests found their bed to be uncomfortable. All the beds are new this year and of the same type. I trust the remainder of your group found them comfortable.
Thank you again for your feedback and please accept my apologies for the inconvenience caused by the broken bed base. I hope you will understand that occasionally guests discover damage which has not been reported previously, but we will always strive to remedy this immediately, as we did on this occasion. Thank you also for your kind comments in the cottage guest book. It was lovely also to meet you and hope you will return to Tan y Coed again soon. Best wishes, Martin
Property Owner
Reviewed by Sandra3.1★Sep 2023
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"We enjoyed our stay although my son did say the bed he slept in was rather uncomfortable so probably fine for younger child but not supportive enough for an adult."
Hi Lynne, thank you for your feedback. I am pleased you enjoyed your stay at Tan y Coed. I hope you will come and stay with us again in the future. Best wishes, Martin
Property Owner
Reviewed by Lynne4.7★Sep 2023
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"Well equipped property in a very good location."
We struggled to start the EV charger during the day. Luckily we left the car plugged in and it charged overnight. More explanation is needed on this point but very good to have the charger as the area is light on public charging options. One tea towel is insufficient for a week. Spare bin liners and soap refills including for the showers would be welcome and were expected at the price point. The local barking dogs are unpleasant but we have to accept them as they live close by! The handyman was very helpful he sorted a spare recycling bin as ours was full, and a food bin as well! Star performance! A very pleasant stay highlight the sun terrace.
Hi Ian, thank you for your feedback. I am glad that you enjoyed your stay at Tan y Coed. The EV charger is set to charge overnight between 1230 - 0430 am, to make use of off-peak green energy, which we provide free to guests. There's a note explaining this on the Sykes / Menai webpage for the property, but I will add further detail into the property information pack. We provide a welcome pack of essentials on check-in, but will review the additional points you raise. Thanks again for your kind comments and we look forward to welcoming you back to Tan y Coed soon. Best wishes, Martin
Property Owner
Reviewed by Ian4.4★Sep 2023
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"Lovely cottage, would highly recommend it and ideal for a base to explore the sounding area."
Surprising spacious inside, with the added bonus of an outside patio and summer house.
10 out of 10!
Hi Kirsty,
Thank you for the kind comments. Glad to hear you appreciated the space at Tan y Coed and that you enjoyed the patio and summer house areas. We think they are great too, and hope you will come back to enjoy them again in the near future. Best wishes, Martin
Property Owner
Reviewed by Kirsty5.0★Aug 2023
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"Amazing place."
Felt home from home. I can not recommend enough, will definitely be back!
Hi Philip, thank you for your kind feedback. We look forward to seeing you again soon. Best wishes, Martin
Property Owner
Reviewed by Philip5.0★Aug 2023
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"Would like to see blinds on skylights to block sun from tv"
Hi Karen, thanks for your feedback. We will investigate whether it's possible to fit blinds to the skylights, thank you for the suggestion. I hope you enjoyed your stay at Tan y Coed and that you'll come back to stay with us again in the future. Best wishes, Martin
Property Owner
Reviewed by Karen4.4★Jul 2023
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"Stayed here for three nights in June."
Absolutely perfect cottage. Beautifully decorated and comfortable, with everything you could need provided. Will definitely be back.
Hi Brenda, thank you for your kind words. We’re thrilled you enjoyed your stay at Tan y Coed and look forward to hosting your next visit here again soon. Best wishes, Martin
Property Owner
Reviewed by Brenda5.0★Jun 2023
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"A lovely comfortable well stocked cottage in beautiful, peaceful surroundings."
A great base to explore the surrounding area. We will gladly return in the future.
Thanks Dawn, great to hear that you enjoyed your stay at Tan y Coed. Thank you for your kind words. We look forward to your next visit! Best wishes, Martin
Property Owner
Reviewed by Dawn5.0★Jun 2023
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"Delighted with this holiday stay - a clean property, well equiped, and a quiet location."
Handy for travel to many tourist attactions in local area. Would be very happy to book again.
Hi Gary, thank you for your kind feedback. We're delighted that you enjoyed your holiday at Tan y Coed and look forward to welcoming you back to stay with us again soon! Best wishes, Martin.
Property Owner
Reviewed by Gary5.0★Jun 2023
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"What a beautiful cottage, very clean, spacious and comfortable."
Slept so well! Only issue for us was not enough hot water for all 3 of us to shower. There was an issue with the drain in the shower which we reported and it was remedied the same day - fantastic service.
All in all a lovely place to stay and we would definitely come back. Thoroughly recommend.
Hi Sandie, thank you so much for your valuable feedback. The boiler is brand new and a condenser unit, so it should be providing hot water on demand. We will have the Worcester Bosch installer come back out to check and make any adjustments necessary. We're thrilled that you enjoyed your stay at Tan y Coed and we look forward to welcoming you back to stay with us again soon!
Property Owner
Reviewed by Sandie4.7★May 2023
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"We thought pillow protectors should have been used."
We would have liked a mirror closed to a socket for use of hair dryer.
Hi Alec, thank you for your kind feedback. That's a great point regarding pillow protectors and we will put some in place in both bedrooms. There is a plug in the main bedroom, next to the wardrobe, and the hairdryer provided reaches the mirror from there. Apologies, if you missed it, but we will add a note to the guests brochure in the property to inform people. We hope you both had a great stay at Tan y Coed and hope you will consider returning. Best wishes, Martin
Property Owner
Reviewed by Alec5.0★Apr 2023
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"The property was immaculate."
Very comfortable, all facilities that may be required...
However I have to point out the entrance to the property, the lane, was less than acceptable on several occasion we had to run the gauntlet of 3 barking and aggressive sounding dogs.
This seemed to happen on alternate days.
I feel this might upset some people and certainly children would be scared
Hi David, thank you for your feedback. We are delighted that you thought Tan y Coed was a great place to stay. I hope you will consider staying with us again in future. The next door but one property at the end of the lane does have dogs, that are secured in their garden when outside. Like many dogs, they will bark if people walk past their property, but they are friendly and have never been a problem. Best wishes, Martin
Property Owner
Reviewed by David4.7★Apr 2023
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