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"The instructions you are emailed on how to collect your keys is great."
We got in nice and easy in no time at all completely independently. The accommodation was lovely and clean, very spacious. The bed was super comfy and loved the added touch of tea and coffee. I do however think that it should be mentioned on the listing that the property came with a toaster and air fryer. Also I was a little disappointed that there wasn’t a long tall wall mirror. The Wi-Fi was a little temperamental but wasn’t too much of an issue. The hot tub is a lovely added touch but wasn’t a fan of the grated fence around top of the wall as people walking up the main stairs to get to there chalet could see you. Also on departure we could not find a industrial bin in order to put all our rubbish in. Overall chalet 2 is fantastic. I would definitely stay again
Reviewed by Gemma4.4★Sep 2023
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"Lovely chalet, just big enough for 2 and a dog."
Clean and well presented. Hot tub available if needed, but not our thing so didn't use it. Area is close enough to all major towns, but out of the way enough to be peaceful. Some lovely local pubs and inns for great food, suggest the ham and cheese for a great meal and very reasonable. Robin hood bay for a short visit and Whitby coast and town is stunning. York is also beautiful. In all a lovely area and really glad we chose the chalet.
Many Thanks for a memorable stay.
Nikki Roger and Cumberland.
Reviewed by Roger5.0★Sep 2023
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"Excellent stay with you, only problem we had was our Neighbour in Chalet no3 they were constantly out by there door with there window open, both of them smoked one was vaping and the other one was using something other than cigarettes going of the horrid smell."
It would of been appreciated if they had moved away from the door area, I can only say it would of been better if there was a no smoking area along the front of the lodges away from the Hot tubs and doors . Many thanks for a great holiday break .
Reviewed by Malcolm4.7★Sep 2023
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"Lovely stay, don’t actually have any faults to report, wifi was abit temperamental but other then that everything was grand!"
Reviewed by David4.7★Aug 2023
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"The shower doesn't get hot or even warm
The bed was rock hard very uncomfortable and pillows was flat and the room in general needs a good spruce up
As there is pain peeling all over poorly filled holes in the walls."
The site its self there is nothing except the bar which is not great. It could be a great site with a few changes. To sum it up we Wouldn’t be back as it’s really not worth the money
Hello,
In response to the comments made unfortunately we had a power cut during your stay which was out of our control & affected the surrounding area for which we did aim to keep you updated with live information from the National Power Grid, hence the reason the shower didn't get warm!
The mattresses are a recent purchase memory foam, medium firmness we do appreciate the type of mattress may not suit everybody.
One recent change has been to remove all toilet roll holders from the bathroom with the holes being filled & in between guests the work will be completed.
We do have a constant issue with the electric radiators in the bedroom area which states not to be covered being used by guests to dry towels/clothes which in turn causes paint to peel in this area, again we endeavour to repaint in between guests when time allows.
When booking one of our Chalets through Sykes facilities on site are stated.
Property Owner
Reviewed by Ashley3.1★Jul 2023
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"The hot tub area was good."
The room was ok , just a few things needed.
There was only one chair, it needed two. Although there was a microwave
it didn't have any cooking dishes or bowls to use with it.
The soap powder/conditioner used on the towels and dressing gowns had a very over powering smell.
These are points I hope the owner will take note of.
Overall it was value for money , as I can see the site is work in progress.
Reviewed by Johanna3.1★Jun 2023
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"Fabulous chalet
main reason for not five stars is the teeny tiny unusable fridge !"
couldnt fit much in it
would maybe suggest taking the microwave out and wall mounting or on the side then a hood size undercounter fridge would fit with a small freezer compartment would be perfect! shower , fdrinks facilities are all great , strong water pressure! great Wifi all free so happy days
Reviewed by JANE4.7★Jun 2023
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"Unfortunately the room was not very clean when we arrived."
There were dried contact lenses on the floor and hair around the bathtub. There was also some dried food on one of the plates. Location wise this was perfect for getting to the coast and was only a short walk to a coastliner bus stop. Hot tub didn't feel very warm even though it said 40 degrees.
Reviewed by Toni2.8★Apr 2023
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"We really enjoyed staying at the chalet , the only things we thought could be improved was the radiator on the wall in the room didn't work even though we had another one it was a bit chilly."
The bathroom one wasn't warm enough to dry the towels . We realise the hot tub is set at a temperature but it didn't seem warm enough and maybe a cover over the hot tub would be good incase of rain.
Reviewed by Lindsey4.1★Apr 2023
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"Very clean site."
The chalet 2 was clean and the hot tub was also checked everyday. We would recommend this place to friends and family and will return in the future. Close drive to york. Scarborough. Whitby. And others near the east coast.
So glad you enjoyed your visit
Thank you for the feedback
Luxury Leisure Parks Ltd
Property Owner
Reviewed by David4.1★Feb 2023
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"Lovely romantic chalet, staff very friendly."
Room clean and tidy, hot tub great. Nice escape. Would not book again as had to pay twice for it, due to Sykes Holiday Cottage loosing my booking, then accidentally refunding the payment. Sykes not at all helpful by demanding that I have to pay again whilst my initial payment would take up to ten working days to be refunded.
Reviewed by Christopher4.7★Jan 2023
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"Hot tub was cleaned day of arrival so took a few hours to be at a good temperature, pub onsite was lovely, staff and other holiday makers were welcoming."
Good base for places like york and scarborough
Reviewed by Jessica4.7★Oct 2022
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"The location is good to explore the area, however it is not stated that the onsite bar is only open on weekends which was a huge disappointment."
We stayed in chalet 2 the bed is not fit for purpose and should be thrown out and replaced with a new one. A very uncomfortable night trying to sleep on this worn out thing.
On a positive note ....Frank who ran the on site Bar was very helpful and gave excellent advice on visiting different sites in the area, a very helpful and nice chap.
I
The pub only warrants opening on a weekend,
I have instructed Sykes to update this detail, thank you for the suggestion.
The beds and mattresses were new in April and I appreciate comfort is down to preference, we are in the process of upgrading the mattresses but again it will be down to comfort preference.
Thank you for your feedback
Luxury Leisure Parks Ltd
Property Owner
Reviewed by John2.8★Sep 2022
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"Brilliant little break a little disappointed the pub is only weekends but the chalet was lovely x"
Reviewed by Kirsty4.7★Aug 2022
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"Maybe provide a bigger fridge."
Roadside lighting would be handy as when it was dark we struggled to find the place other than that the stay was great.
Reviewed by Campbell4.4★Aug 2022
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"The fridge was too small and not cold enough."
Too many flies to be able to have windows opened. Having Wi-Fi would have been a real bonus
Reviewed by Bernadette4.1★Jul 2022
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"Chalet is decorated beautifully and kept so clean."
Place was quite easy to find, all information was provided when we booked the property. We've not had to ask additional questions to access the place. The hot tub was up and running even before we got there, which was very nice. Information leaflets were also available and gave us a couple of ideas of places to visit and things to do, really helpful.
Overall it was a great stay! Highly recommended!
Reviewed by Ryan4.4★Jul 2022
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"The chalet was very spacious and clean."
Hot tub was nice and warm although was not as private as we thought. I came with my baby which I had to pay extra for although a cot or bed for the baby was not provided.The mini fridge was very small was barely able to fit much especially because I needed to put the babies milk. The bed was not very comfortable although looked alot nicer in the picture. The best part of the chalet was definitely the bathroom, was very spacious and clean and the shower worked well.
Thank you for your feedback, the chalets are priced for the party stay with no extra costs. We do provide an extra bed for small children but not cots. Mini fridge is provided as stated in description and mattresses will always be an individual preference
Property Owner
Reviewed by Luma3.8★Jun 2022
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"We really enjoyed our stay!"
Couldn’t have asked for anyone friendlier and couldn’t have asked for anything more. I’ve never been somewhere more peaceful and will definitely be returning.
Thank you for your sweet feedback, delighted you enjoyed your stay.
Property Owner
Reviewed by Molly5.0★May 2022
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"Lovely little place, spotless!"
Will be a lovely site when it’s developed fully. Only issue was the bed was not the most comfortable, and as we were in chalet 2 our hot tub area was next to the steps to the row of chalets. And the gaps in the fencing round the wall allows people to look straight in to the hot tub area as they come up the steps due to the height/gaps. This will probably be the same for the other side of the steps.. but others were very private
Thank you for your feedback.
We will be looking at how this can be improved
Kind Regards
Luxury Leisure Parks Management Team
Property Owner
Reviewed by Victoria4.1★Apr 2022
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