Butler's Cottage

11 Customer Reviews

• "We had a lovely week in the cottage, the only thing putting us off returning would be the heating system."

  The smell from the oil boiler was quite strong in the downstairs bathroom, slightly in the main bathroom upstairs too. You got used to it, but might still put people off, heating was very good though. Apart from that, a few little details - like could provide a pack of cards, games and selection of books, although we always bring our own. Could do with some more hooks for coats by back door and hooks in main bathroom for dressing gowns etc. Every thing was clean and very comfy. Cottage is in a great location, close to Scarborough, Whitby, Dalby Forest and Robins Hood Bay, plenty of places to eat out particularly the Three Jolly Sailors.

  Hi Susan, Thanks for sharing your feedback. The boiler has just had it's safety checks completed but we'll get an engineer to have a look. I appreciate you taking the time to share the other points too. There are some amazing places to eat within a mile of our door; I'm so glad you found some of them. I hope we can welcome you back in the future. David Property Owner

  Reviewed by Susan4.1★Mar 2024

• "Lovely, warm, and comfortable property."

  Staff at the hotel that we had contact with were very friendly too. Set in an excellent position and handy for lots of good walks and country pubs with blazing fires. We hope to visit again soon.

  I'm so glad you had a good time. You can't beat a good blazing fire on a cold night, can you? David Property Owner

  Reviewed by David4.7★Mar 2024

• "Lovely cottage , impeccably clean and a nice gesture from David , at the Hotel who kindly put a few lamps on so it was really welcoming when we arrived ."

  Only downside was the very strong smell from the heating oil each time the boiler was on, and the toilet seat in downstairs bathroom was very loose and moved each time it was sat on.l did try to tighten the fittings , but it needs attention from the plumber. Thankyou for a fab stay , log fire was amazing. Merry Christmas to all Andrea

  Reviewed by Andrea4.7★Dec 2023

• "Wonderful cottage,and beautifully situated."

  Totally unpretentious but spotless, well equipped, and very roomy. Mutts welcome and a refreshing change not to have stickers on everything saying 'keep fido off'. Overall fantastic place, we've just booked again.

  Reviewed by Paul5.0★Nov 2023

• "Welcome folder we didn’t find until Wednesday and it was useless."

  Downstairs shower room where the boiler is smells of oil. Kitchen was poorly fitted. Chrome stools were rusty and the bases dirty. Extraction grill in the bathroom was filthy. No vacuum cleaner and thank goodness we didn’t need to use the ironing board. Selection of glasses was appalling; only two champagne glasses and only one pint beer glass. Baking tray was rusty, dirty and if used would have poisoned us! Thankfully it was replaced. Both toilet seats were broken when we arrived. Patio furniture was positioned immediately by the boiler flue. Garden was overgrown but the grass was cut during the week. Coffee table was in poor condition. No dishwasher tablets. Photographs on the agents website are probably photoshopped because they do not represent reality. Now for the worst point; on the ground floor there is only one window in the lounge through which a thin person could escape in the event of fire. Windows that did open have been sealed closed. On the plus side , staff at the hotel were excellent in helping us to remedy some points but when things are this bad you get fed up with complaining. Needless to say, I would not recommend this cottage.

  Hi Jill, Thanks for your feedback. We were sorry that your stay didn't match your expectations. We worked hard to rectify the issues you raised with us during your stay - sorry we didn't succeed in satisfying you. To address a few of your points: - The vacuum cleaner is stored in the understairs cupboard, as mentioned in the welcome pack. - There are two exits through which you can exit the property, ensuring your safety in case of a fire. - Whilst the patio furniture is placed on the gravelled patio area, guests are of course welcome to move it - The baking tray had slight corrosion on it, which we immediately replaced - we're sorry this had not been done prior to your visit. - When we checked the cottage after you departed, we found a full stock of glasses, cups and crockery, so maybe the items you initially found were not stored with the others? - Our maintenance supervisor tightend the fixings on both toilet seats as soon as you raised that they were slightly loose. - Our heatiing system runs on oil, which we appreciate has the biproduct of a slightly different smell to other boilers. We appreciate that your stay did not entirely meet our high expectations, however, as stated, we did work hard to rectify the issues you raised and we believe that Butler's Cottage offers a peaceful, good-value, rustic, countryside holiday. Property Owner

  Reviewed by Jill1.9★Sep 2023

• "We had a lovely stay, really quiet and lovely setting x"

  Reviewed by Tina5.0★Sep 2023

• "As always, our Sykes holiday let was lovely ,-very well equipped with freezer, dishwasher and washing machine."

  . The rooms were large and comfortable and it was ideally located to enable us to get into Scarborough and Whitby.Apart from a dodgy toilet seat, the property was absolutely lovely though our youngest complained that there was nowhere to hang/ put his clothes just a small beside cabinet in the smallest room- perhaps one of the large armchairs could have gone to the master bedroom to allow space for a wardrobe or chest of drawers. On the downside, unlike other Sykes properties we have stayed in, the welcome folder was very sparse with one page asking for money and the other three a list of phone number , a laminate marked orienteering (with no explanation)and a price list of meals (without menu) that could be had, if available, at the hotel. The welcome pack gave no sense of the area, our access (if any) to the hotel facilities or useful instructions. The house was pretty cold most evenings with instructions on a laminate to say guests were not to try and adjust heating but to go to hotel if we had any issues with heating. We went to the hotel twice - both times it was evening/night time and reception was unstaffed.. We were surprised by the proximity of the cottage to the road and also that the gardens were unmown and flower beds not maintained which seemed strange compared to the quality of the interior.

  Reviewed by N3.8★Aug 2023

• "A great week in a lovely comfortable cottage."

  Thank you so much. We’ll definitely be back.

  Reviewed by Rebecca4.4★Jul 2023

• "Absolutely lovely stay, lovely cottage, lovely location."

  Had a lovely time.

  Reviewed by Amber5.0★Jun 2023

• "Very spacious property with nice big garden."

  Has everything you need for a good holiday.

  Reviewed by Tina4.7★May 2023

• "Beautiful cottage in gorgeous surroundings very spacious and immaculate had snow ..."

  Beautiful cottage in gorgeous surroundings very spacious and immaculate had snow while we where there which just put the icing on the cake surrounding area and places to visit all within easy reach and plenty of wildlife within walking distance so much to see or just relax looking out picture windows plenty of birds rabbits deer and foxes on doorstep best cottage we have stayed in little piece of heaven

  Reviewed by Graham5.0★Mar 2023

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