The Salthouse Apartment 1

15 Customer Reviews

• "We really enjoyed staying in the property which was very."

  clean, tidy and well-equipped. There were plenty of sockets and the kitchen was fully equipped. We were not always warm enough but we couldn't get the booster switch to raise the temperature. We would have appreciated a handrail on the front steps and we had a problem when we arrived entering the flat as the instructions were incorrect. A call to the office and a reply from the owner solved this quickly. The curtains were difficult to close properly as the brackets were off the rail in some rooms.

  Thanks for your feedback and we are really happy that you enjoyed your stay. We will look into all your comments as we are always keen to improve it where we can. Property Owner

  Reviewed by Beverley5.0★Mar 2024

• "Fantastic flat absolutely beautiful would recommend this flat to anyone, you will see us again"

  Thankyou so much for your lovely feedback - we look forward to welcoming you back very soon. Property Owner

  Reviewed by Robert5.0★Nov 2023

• "Great accommodation, thank you"

  Thanks for your review - so pleased you had a great stay! Property Owner

  Reviewed by Stephen5.0★Sep 2023

• "The apartment is bigger than we expected."

  It is generally well equipped. It enabled us to have a good break and we would have no reason not book the apartment again. The central heating system could be easier to set up to requirements. We never managed to get the bedroom with the ensuite up to temperature. I suspect we used more power than we needed due to lack of information on how to control it. The wash basin in the ensuite is too small to be of use. There is room for a corner basin and it needs it. A shelf in both bathrooms for toiletries would be useful. It would he helpful if the TV had an HDMI lead. We had equipment to plug in to see videos etc. I was too concerned that to reach an HDMI socket I might pull the TV off the wall. At 84 and 77, we found the steps down from the front door rather steep, but we managed them anyway. A handrail would have helped. We had no problems finding parking. All things considered, it was good value for money. Annie, our labradoodle says thank you for the biscuits and for use of the patio. Don and Verna

  Thanks for your feedback on your recent stay. We are pleased that you found the apartment to be spacious, well appointed, dog friendly, value for money and with easy parking. Details on how to operate the central heating can be found in the Welcome Information Pack - we have tried to make it as easy as possible by setting the temperature in the apartment to a comfortable 19 degrees during guests' stays. We appreciate that some people prefer a warmer environment and so there is the option to boost this by pressing the red button on the control in the living room. The TV in the living room is a Smart TV with the in-built option to screen share from other devices, eliminating the need for a HDMI cable. There is a shelved cupboard under the sink in both bathrooms for guests to use for storage of toiletries. We are looking into a handrail for the outside steps. We look forward to welcoming you back soon for another visit. Property Owner

  Reviewed by Don3.8★Sep 2023

• "This was the most wonderful flat absolutely spotless and very ..."

  This was the most wonderful flat absolutely spotless and very comfortable everything was excellent thank you It was also so central to all the facilities and shops and seafront and as we are in our seventies it was very convenient

  We're so pleased you enjoyed your stay and had everything you needed. We look forward to welcoming you again at The Salthouse. Property Owner

  Reviewed by Douglas5.0★Sep 2023

• "Great place to stay and had everything we needed."

  It was also good for our dogs and had dog dishes. The Italian gardens are only a street away to walk the dogs.

  Great to hear you enjoyed your stay - as dog owners ourselves it's important to us to provide clean, stylish accommodation that your dogs can enjoy too! Property Owner

  Reviewed by Kenneth5.0★Sep 2023

• "Brilliant place to stay."

  Location was great for us. Property was spacious and modern. Had everything we needed for a family of 4 with a small dog. Would highly recommend the property and would certainly stay here again.

  Thanks for your review, we are delighted you enjoyed your stay and look forward to welcoming you (and your dog!) again. Property Owner

  Reviewed by Gemma5.0★Aug 2023

• "Very happy with the apartment, good location, short walk to beach and places, would stay again"

  Thanks so much for your feedback and we are really pleased you enjoyed your stay. We look forward to welcoming you back to The Salthouse soon! Property Owner

  Reviewed by Christopher5.0★Aug 2023

• "Location was great, the apartment was beautiful and an absolute pleasure to stay in."

  We will definitely be staying again.

  Thanks for taking the time to leave such lovely feedback. We are so pleased that you enjoyed your stay! Property Owner

  Reviewed by Sharon5.0★Aug 2023

• "We had a wonderful stay in Flat 1 thank you."

  Our immediate response was "wow". The layout and cleanliness was faultless. However, I had read a review about the mirror and trouble drying hair in the second bedroom I had meant to take a mirror but forgot. I ended up using my phone on the window sill. A mirror on the wall near the window, where the picture is would be helpful. Or an extension lead! The toilet in the bathroom was tempormental and took several flushes to clear. And the water in the shower in the shower was slow to leave. I wondered if the plumbing is affected by high tide? My disabled niece struggled with the steps to the front door. I wonder if less able people could use the gate into the yard and let into the flat that way? The information folders were a God send - especially for the induction hob ! - It might be an idea to include how to open the bi-folding doors. I had to ring for help which came very quickly from you lovely caretakers. Also information about the bus that travels along West Road. I have already told all my friends about this wonderful flat and will be happy to return. Access to the yard was great. We all loved it, especially dog.

  Thanks for your feedback and we are so happy you enjoyed your stay at The Salthouse. Your feedback is really useful for us to continually improve so thank you for taking the time to give us some really constructive views. We look forward to welcoming you or your friends again at The Salthouse! Property Owner

  Reviewed by Georgina4.7★Aug 2023

• "As others stated we struggle with the apartment door code (front door was fine) especially as we were caught in a huge storm dripping wet & couldn’t activate it as hands were wet."

  We were forced to get the caretaker to come & assist us (thank u!) Other than that a great stay, fabulous location & lovely fittings & features. We enjoyed a sit out on the patio too.

  Thanks for your review of The Salthouse and we are really happy that you enjoyed your stay. Instructions are included in the welcome email for how to gain entry using the keypad, so we have also reviewed these to ensure they are really clear. We hope to welcome you back to The Salthouse soon. Property Owner

  Reviewed by Liz4.7★Jul 2023

• "It is rare that the photo’s shown in an advert for accommodation live up to to the reality when you arrive, but I have to say on my recent trip this was one of those rare occasions."

  Everything was there that was promised. Whoever does the cleaning and prepares the beds should receive an award. We had absolutely nothing to complain of. During our stay we had a slight problem with one of the toilets, but after reporting it the owner Tim was out within the hour and sorted it. We will certainly be back. Thanks Tim. PS The dogs said thanks for the treats on arrival Tim.

  We are delighted that you (and the dogs!) enjoyed your stay and thanks for the lovely review. We have passed on your compliments to our cleaner. We look forward to welcoming you back in the future. Elaine & Tim Property Owner

  Reviewed by Ernest5.0★Jun 2023

• "Lovely appartment, photos don't do it justice !"

  It surpassed our expectations...would definitely consider booking this appartment again.

  Thankyou so much for your review and we are delighted that the apartment surpassed your expectations - we couldn't ask for more!! Please consider The Salthouse when you next return to the area. Tim & Elaine Property Owner

  Reviewed by Lee5.0★Jun 2023

• "The property was lovely and clean and very comfortable."

  Good location for the beach and plenty of parking. I would stay here again. There was an issue with the drains in the main bathroom that was causing an unpleasant smell however this didn’t impact our stay; I would expect it to be dealt with if we were to return

  Thanks so much for your feedback and we are really pleased you enjoyed your stay. Thanks also for reporting the issue with the drains - it will be resolved this week before our next guests arrive. We hope you will consider staying at The Salthouse again. Tim & Elaine Property Owner

  Reviewed by Sharon4.7★May 2023

• "Hi, we absolutely loved our stay and it was decorated beautifully, so modern and comfortable."

  Just a couple of minor things, there was a bit of a smell, when the doors were open it was fine you got used to it, but when we got up in the morning the smell was quite sour until we opened the doors. I stayed in the side room, there was no sockets near the mirror, there needs to be an assessable socket for us to do our hair etc, and there was nowhere to hang my clothes up in that room, I had to share with my guests in the front room. This is not a criticism just more of a suggestion, everywhere I’ve been where it is dog friendly, there’s always been a welcome basket of some sort, with bowls provided (not for keeping, just provided) some dog treats, sometimes a cheap blanket or toy (you can get a cheap pack of balls and leave a ball), some places leave some dog milk or pawsecco, and most have even took the time to ask their names and incorporated it somewhere in the package. Not saying you have to go that far but it’s a nice touch. Although it states dog friendly it didn’t feel it, I think with the lack of anything for a dog just made it feel they weren’t welcome. Like if you provided dog bowls or even a dog bed for if the owners have forgotten it or it’s an option to use the bed provided, I would of used the bed provided because not having to bring a dog bed as well as everything else is very welcome. Also a nice little welcome package for your human guests would be nice, maybe a nice note welcoming us with our names or at least the bookers name and maybe some small individual bottles of wine or Prosecco and some cookies or chocolates, it doesn’t have to cost a lot. Not having these things did not take away from our stay as we loved it, and you provided everything we needed for our stay, but they could add to the experience, and I think it’s the personal touches that draw us back, I personally think that within the price this could be incorporated. I think the instructions for entering the property need to be made clearer, it just stated touch the pad with fingers, I didn’t realise it meant put all 4 fingers on the pad. It might be stupid on my part but I thought it was a bit misleading, and we wasted a good 40 minutes trying to enter the property. The edges on the porch steps are quite sharp and with the steps being steep it was quite frightening to watch my dad who’s bad on his feet going down them, it would also be dangerous for small children. I think a hand rail on top of the wall on the right hand side would be helpful and if there was something to round the edges of the steps. With all being said I would 100% recommend staying here as there was no real problems, it was gorgeous and comfortable and had everything we needed.

  Thanks so much for taking the time to leave us your feedback after your stay in The Salthouse Apartment 1. We are really pleased that you liked the decor, found it comfortable and you had everything you needed for your stay. With regards to the issues you found during your stay - we certainly are keen to address them all for the benefit of future guests. With it being a brand new refurbishment we were surprised to hear of a sour smell - we have looked into it and the issue has now been resolved. In the bedroom you stayed in there are actually 8 double sockets in the room, 2 on each wall so unsure why there was a problem drying hair as there is a mirror in that room also. We had purposefully not put a hanging rail in that bedroom as there is a large chest of drawers for clothes, however your feedback is noted and we may add a rail as we appreciate it won’t always be viable for guests to use the rail in the other bedroom. As dog owners ourselves we are really sorry you didn’t feel they were welcome - we were actually waiting for the delivery of dog bowls and treats and they just hadn’t arrived in time for your stay, so this is something that we definitely want guests to feel that their 4 legged friends are welcome… these are now in the apartment. Similarly we have just sourced a local biscuit company to provide a welcome pack of luxury biscuits for guests and again these just hadn’t arrived in time for your stay. I have updated the entry instructions following your feedback - I had taken the instructions directly off the manufacturer’s website and appreciate that these could be clearer. We will also take a look at the steps and whether we can fit a hand rail - again really useful feedback for us. Thanks again for your feedback and for choosing our apartment for your holiday. We are really happy that overall you had an enjoyable stay. Elaine Property Owner

  Reviewed by Kelly5.0★May 2023

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