The Lodge (Alnwick)

36 Customer Reviews

• "Lovely property."

  It was very clean and well maintained and near to the centre of Alnwick with all its pubs, restaurants and shops. The Central Heating system programmer was too complicated - we just used the "Boost Button". Apart from this, we highly recommend "The Lodge". it was a beautiful place to stay.

  Reviewed by Alan5.0★Oct 2024

• "Without a doubt the lodge is a lovely cottage, in a perfect location for walking into town or seeing the local area."

  The cleanliness however leaves a lot to be desired. Dusty paintwork, cobwebs on light fittings, bulbs that needreplacing, a television in the second bedroom which doesn’t work, a radiator in the main bedroom not working and a dangerous mobile radiator with a wheel missing. The worst problem was a free standing mirror which fell at a touch, just missing our small dog. Because of allergies I always use my own sheets and towels when I’m away. Imagine our surprise when taking the sheets from what looked like a nice clean bed only to discover a mattress protector which obviously hadn’t been changed for quite some time from the amount of bodily fluid stains which we found. Disgusting! This was replaced after a phone call. We did report this and more to the agent in Seahouses who said they would look into the problem. We have used Northumbrian cottages a number of times without any problems and know they will take our complaint very seriously. mobile radiator

  Reviewed by Chris2.8★Sep 2024

• "The location is very good quiet but wit easy walking distance from Alnwick centre and short drives to coastal ports and beaches."

  The building has great character from outside but interior is bland, and the deep reveals on small windows together with nearby trees on all sides meant natural light was poor. Equipment provided was good quality and in ample amounts, with good supplies of soap, dishwasher tablet etc However on arrival a burglar alarm set off, not mentioned on information we were sent, nor known by the agent we phoned, however eventually found the code on page 10 of the information folder to switch it off. . Some oil- filled radiators were in place seemingly from a central store and the gas radiators were not working, and no heat in the bathroom . As the weather cooled mid week we explored the boiler controls to find it had been set to hot water only. It was easy to change to get proper heat, including the bathroom. 2 out of 3 light bulbs in one bedroom were not working and no spares could be found. One toilet roll for a week seemed mean

  Reviewed by James4.1★Sep 2024

• "We had a great time visiting Alnwick and surrounding places."

  The Lodge is a lovely building in a beautiful setting and its location was ideal for our visit. The Lodge is well equipped and comfortable however a few changes, if implemented, would raise the bar still further. A new mattress would improve the comfort in the double bedroom. Some attention to details would be of benefit e.g. upon our arrival there were a few cobwebs in evidence, in mitigation the Lodge is in a wooded location and the time of year dives spiders indoors. Would we visit Alnwick and again stay at the Lodge = definitely, had a fab time. Thank you.

  Reviewed by Michael3.4★Aug 2024

• "I originally booked this reading the reviews and they were really good but a few months before we went the reviews were a bit concerning about cleanliness, I thought these reviews would be noted and sorted."

  The actual property was amazing I can’t fault that but it wasn’t amazingly clean and to top it all off when we were leaving and I was stripping beds there’s was stains on the mattress cover this just isn’t acceptable. It has the potential to be a 5* property but unfortunately it isn’t atm. Also no blinds in hall or kitchen which was a bit strange as well. Little touches could make this place perfect.

  Reviewed by Karen2.2★Aug 2024

• "Logde was fantastic location was fantastic everyone enjoyed it ."

  Only thing need a new mattress in the double room (very soft)aswell. Only thing that was missing on arrival in the lodwas toilet roll none left by cleaning company.

  Reviewed by Sonja4.1★Jul 2024

• "Location was very good."

  Sadly though, the property was let down by lack of cleaning, oven/oven trays were too dirty for us to use, skirting boards were very dirty in places, trim at bottom of shower screen is very dirty, there was what looked like a bit of a dog chew under the table, vacuum cleaner only works when it wants to, one of the portable radiators has a wheel missing. Food had been left in cupboards and freezer, wheelie bin was full. Potential to be a first class let, but over priced in the current state.

  Reviewed by Paul2.5★Jul 2024

• "The positives are location which is fabulous lots of lovely walks from the door."

  This place could be even more fabulous if they replaced the double bed, vaxed the carpets and gave it a deep clean and emulsion. None of this would cost much but would transform it to look its best. The cleaners do the all they can in the time allowed, but this does not leave time to properly sort it. There is everything in the property you could possibly need and the enclosed garden is a treat.

  Reviewed by Graham3.1★Jun 2024

• "Excellent accommodation couldn’t fault it thank you"

  Reviewed by Christine5.0★Jun 2024

• "Lovely well maintained property - very clean and hospitable."

  Very nice location next to Alnwick Gardens and only 2 mins walk into the town center. Great shower and the whole property was lovely and warm. Looks great both outside and in! My only minor complaint is that the beds are very soft - though I realize this is a personal preference!

  Reviewed by Michael4.7★May 2024

• "Great location , easy walking distance into Alnwick town centre, Alnwick Garden and Barters Books."

  The Lodge is a super holiday cottage, comfortable and well equipped (good quality matching crockery, nice linens, towels etc). We had warm sunshine for the first 4 days of our stay, so no central heating required but the final few days was much cooler and we noticed the radiator in the main bedroom only came on briefly at 4am, but not sure about the others! As other guests have mentioned, the heating system can be a challenge even after reading the instructions, as not all radiators came on (the one in the hall never got warm, when all others did). Until we had mastered the instructions, we were very grateful for the electric supplementary heaters which were provided. Maybe the central heating system needs balancing/valves checked? We would be very happy to return to The Lodge during the summer months, it more than measured up to expectations and how lovely is Northumberland in the sunshine!

  Reviewed by Lindsay4.4★May 2024

• "The bed mattress was awful no substance to it We slept badly with no comfort ."

  We liked the lodge it was ideal for what we needed .

  Reviewed by Gary4.1★Apr 2024

• "Lovey cottage."

  Very clean and tastefully decorated. Minor probem in that the kettle didn't work, but otherwise a great stay.

  Reviewed by Lesley4.7★Apr 2024

• "This is the 2nd time we have stayed in this property."

  It is in a good location, central to the town & within easy reach of beaches etc. The property is comfortable & well equipped. Unfortunately it still has a heating problem with only 3 out of the 6 radiators working effectively. This was an issue when we stayed 2 years ago & was highlighted in a review 12 months ago but still has not been rectified. I struggle to understand why because in winter it detracts from your enjoyment of the property & will lead me to seek alternatives in the future.

  Reviewed by John4.1★Feb 2024

• "This is a lovely lodge centrally located close to Castle and gardens, shops and restaurants."

  Ideal for short or a long stay

  Reviewed by Paul5.0★Dec 2023

• "Second stay here this year."

  Great location for Alnwick centre and the beaches.The only things to maybe mention so it can be checked was the radiator in the main living room and Hallway only got luke warm but all the others got very hot also the main fuse blew once when using the grill/oven etc but everything else was spot on tbh.

  Reviewed by Geoff4.4★Nov 2023

• "Fantastic location for exploring Northumberland with only being a few minutes drive to the A1."

  Walking distance into Alnwick and lots of supermarkets close by for provisions. We had a lovely week with our two dogs and didn’t want to come home. We would stay here again. It had everything we needed.

  Reviewed by Sharon5.0★Nov 2023

• "Fabulous little cottage in a great location for Alnwick and Northumberland as a whole."

  For anyone reading earlier reviews, the heating now works well and was cosy for our November stay. There is plenty of parking and a fully enclosed garden which can be secured if you take a pair of padlocks (one for each gate) in the event you take bicycles or the like.

  Reviewed by George4.7★Nov 2023

• "An excellent, cosy property that was full of character."

  So handy for everything in Alnwick and convenient for getting around. Loved our stay!

  Reviewed by Bill4.4★Oct 2023

• "Well maintained property, in a great location for exploring Alnwick and the wider area"

  Reviewed by Paul4.7★Aug 2023

• "We were visiting with dogs and it was good Garden was dog proof not always the case and floors also suitable saving the worry of dogs who had been on the beach."

  Also the fact that all electric equipment had working instructions often a problem in some properties.

  Reviewed by Susan4.7★Jun 2023

• "Pictures are misleading as to location."

  Property is beside a noisy building site with construction vehicles parking outside and on the edge of a housing estate. Dirty marks on several walls disappointing that care was not taken to make sure it was well presented. Garden a bit neglected too. On a positive nice clean towels and beds, we enjoyed the area. Look out for the red squirrel that walks along the wall

  Reviewed by Melanie2.5★Jun 2023

• "The Lodge is perfect for exploring Alnwick and surrounding areas."

  Easy walking distance to the town and the castle/gardens. The cottage was clean and tidy and very comfortable, but ongoing maintenance needs some attention: the grass in the back "garden" was ankle high, the fridge needed defrosting, and the shower seal in the bathroom needed cleaning/replacing. Having sais that we still had a great time there.

  Reviewed by Neil4.1★May 2023

• "Just what We needed , a very relaxing and comfortable stay in Alnwick."

  The Lodge was perfect , very well presented . Just a short walk into town , for shopping etc

  Reviewed by Keith5.0★May 2023

• "Lovely cosy cottage, in a great location."

  Really enjoyed our stay

  Reviewed by Patrick5.0★Apr 2023

• "Great little place to stay everything you need tbh."

  Previous review say they felt it was cold but we found it spot on all radiators got red hot but the owners have taken the comment on board providing some oil radiators if needed. Would stay again if in that area only 10 mins drive to some great sandy beaches which the dogs loved

  Reviewed by Geoff5.0★Mar 2023

• "Thank you, we had a good time at the lodge but was surprised to find the problem with the heating."

  Thank you for providing the plug in heaters, but it would have been nice to have been forewarned. Hot water was not an issue, just bathroom often cold when needed warm. Difficult to understand the value of cost of 3 nights compared to other companies or quality B&Bs, Great fluffy towels, but sheets not of the same quality. Disappointing welcome pack - somewhat impersonal.Didn’t expect a full rubbish bin to deal with. Lovely lodge, great for 2 or 4 people. Great location. Would come back when no heating was needed, and hoped bins were checked before new visitors arrive.

  Reviewed by Judy2.8★Mar 2023

• "Having read a review on Sykes website which stated there was a problem with the heating at the Lodge - I phoned Sykes two days before my booking to ask if this problem had been resolved."

  I was advised that there was no problem with the heating. After driving for 6 hours to reach the property - imagine my annoyance to discover the Lodge was cold and felt damp and indeed there was a problem with the heating. The radiator in the hall and the bedroom with the double bed did not come on at all. Then the hall radiator came on and the lounge radiator was cold. The bathroom and kitchen radiators appeared fine. The weather was cold and the Lodge felt cold. The next day I managed to contact Sykes local representative, who arranged for a member of the maintenance team to come out. He can confirm that radiators were not working. He did bring three electric oil heaters out and the place did thankfully get warm. The owners then visited on the Wednesday evening - without any prior notice - and brought with them a fan heater which was not needed. They acknowledged a problem with double bedroom being cold and also advised that there was a problem with the thermostats. I was also advised by the cleaner, that she had been asked to take the three heaters away after cleaning the property on our departure and she advised that she was not aware of a problem with the heating, but that she had also been asked to take away heaters from the Lodge when she cleaned before my arrival. I do think Sykes and the owners have a responsibility here for ensuring that the holiday home they are advertising is fit for purpose and adequately maintained and any issues raised - resolved. I am annoyed that Sykes told me there was no problem despite the written review and that the owners knowingly rent out the property with problems.

  Thank you very much for your feedback and we're sorry that something went wrong - we will do our best to get this problem resolved as soon as possible. I hope you had an enjoyable stay in Alnwick and were able to visit some of the many attractions close to the property. Property Owner

  Reviewed by Barry3.1★Mar 2023

• "We were moved into this cottage due to major problems in the one we booked into."

  On first impressions the Lodge was beautiful and unique. Lovely inside and out. However there was major issues with the heating system. The radiator did not work in the hall, only got slightly warm in the bedroom and lounge slightly warmer. This led to the hall, bedroom and bathroom being really cold. 12- 13 degrees on the hallway thermostat. So only half the radiators were working properly. Evenings were spent with blankets around our shoulders and on the bed. The bedroom smelt of wet plaster it was that cold. There are two thermostats, one in the bedroom and one in the hallway. We were constantly running between them both, boosting, to try and get the place warm. The shower was another issue. Lovely fixed head shower, however this is not good for people that don’t want to get their hair wet. There was a hand held shower but it was fixed just above the taps and facing outwards to the facing wall. If this was turned on to get to temperature, the power of the water hits the opposite wall potentially flooding the bathroom. So you had to stand in the bath holding it whilst it got warm, rinse yourself, turn it off, soap yourself and then turn it back on to rinse. Really not ideal and practical. The back door was really stiff to open and some force was needed. Children or the elderly would not be able to open this, so a hazard for fire safety.

  Reviewed by Heather2.2★Feb 2023

• "Great dog friendly base to explore Alnwick and surrounding area."

  Can recommend breakfast at Barter books and lunch at the Fish Shack in Amble.

  Reviewed by Kevin4.4★Jan 2023

• "Great property, great location."

  We had a relaxing stay in Alnwick. Comfortable and clean lodge . No complaints only praise for the high standards of cleanliness and quality of fixtures and fittings. Thank you.

  Nov 2021

• "A beautiful home from home."

  Great position for seeing all the sights in Northumbria. Also nice and quiet position, the garden was a bonus! The property was beautifully appointed with plenty of space. The towels were the fluffiest we'd ever had! We would love to return and we would certainly recommend it to all our friends. Excellent

  Sep 2021

• "Lovely cottage in an excellent location."

  We are hoping to return next year.

  Aug 2021

• "A lovely characterful cottage."

  The ‘Hobbit House’ look was great. The secure back garden kept dog and toddler safe. On arrival it was immaculately clean and welcoming. Would happily stay there again, but next time for a fortnight as there is so much to do in the area.

  Aug 2020

• "We had a lovely break and felt the cottage was lovely and homely and ideally ..."

  We had a lovely break and felt the cottage was lovely and homely and ideally situated to visit many of the sites in Northumberland, we will definitely try and book this again

  Dec 2019

• "This is a great little property, newly furnished to a high standard in a superb location near Alnwick Castle."

  Oct 2019

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