"We only had one minor hiccup."
We could not fathom how to get the drier to work. No matter how we tried it would run for ten minutes then turn off.
We just used the airer instead
Everything else was lovely
Many thanks for taking the time to write a review and for your 100% rating. That was very encouraging. We rarely use the drier but in the past, have successfully used it to dry things properly although the instructions in the folder weren't intuitive. Sorry about that. Kind regards, Susan & Steve
Property Owner
Reviewed by Steve5.0★ Apr 2024
"Lovely property, really well located and has everything you need to enjoy your stay."
The owner has been really thoughtful on giving it a homely feel.
Our only recommended improvement would be the water pressure and temperature control in the shower. It was very temperamental and you had to run it for a long time before the temperature became regulated. Did not ruin our stay though and would definitely book again if returning to the area.
Thank you so much for your positive feedback. We really appreciate your comments; we love our little cottage and it's great to know that our attempts to make it homely and comfortable are working for others! Sorry to hear about your trouble with water temperature - we stayed the week after you and realised that there was an issue with the boiler and have had it fixed. It should all work more smoothly now. Kind regards, Susan & Steve.
Property Owner
Reviewed by Donna4.7★ Apr 2024
"A lovely short stay for New Year at Aln Cottage."
Location is perfect and the cottage was very comfortable, as was the bed.
We got to see the "MUSICAL CHRISTMAS" show at the Playhouse which was excellent.The Playhouse is a lovely theatre and would recommend it if there is anything on.
We would definitely stay again.
It sounds as if you had a wonderful stay over New Year. We love the Playhouse too and have seen some great shows there. Thank you for the really positive feedback: please do come again. Regards, Susan & Steve x
Property Owner
Reviewed by Kevin5.0★ Dec 2023
"What a find!"
Right in the centre of town, and walking distance to everything in Alnwick! It was like a home-from-home with everything thought of to make sure our stay was trouble-free, and it was spotlessly clean.
Only 2 things to mention that weren't perfect, the first of which was that the hot water tended to be temperamental when showering, and secondly the double mattress was very hard - I found it quite uncomfortable, but I know you can't please everyone when it comes to mattresses!
We were delighted with our stay, though, and next time (because it's a brilliant place) I'll see if I can't pack a mattress topper!
So glad that you had such a lovely time in Aln Cottage. It is in a perfect location! Thank you for your really positive feedback, and for the comments to address. We asked our very helpful gas technician about the boiler and he said it is working perfectly but it is, of course, elderly. There is a bit of a technique! There is a temperature controller for hot water on the boiler which you can turn up or down. I usually crank it up before running a bath but turn it back down so the water is not scalding for hand washing. When we replace the boiler, we will get a more powerful one which should control the temperature better. As for the mattress, that is a tricky one. I find it far too comfortable and sleep like a log! I am sorry that it wasn't so for you. Regards, Susan & Steve.
Property Owner
Reviewed by Nicola4.7★ Dec 2023
"We really appreciated the central location of the house."
We were both starting to develop sore backs from sitting on the couch and suggest this is well overdue an upgrade. We found the shower unreliable and found that using without the central heating being in use almost impossible to get a warm shower. Unfortunately the main bedroom radiator developed a leak from the control valve on the Thursday morning, tryed to contact by phone on the number supplied,. Gave up after ringing for nearly 3 minutes,...no answer system? Sent an email to yourselves and left a note for the cleaner.
Thank you for your feedback; it really helps us to improve upon the cottage and to ensure that everyone has a positive experience in Aln Cottage. It is in a great location. We were sorry to hear that you found the sofa uncomfortable. That hasn't been our experience but we do realise that it is rather elderly. We have just ordered a new sofa and chair for the cottage, due for delivery in time for the 2024 season. We were also sorry to hear that there were problems with the hot water/ radiator and that you couldn't raise a response from Sykes. We have also contacted them to sort this out. Regards, Susan & Steve
Property Owner
Reviewed by Alan3.1★ Nov 2023
"Comfortable and homely."
A lotof thought has obviously gone into making Aln Cottage as 'home from home' as possible. There is plenty to do and see in Alnwick and it's a great base if you want to venture further afield. Not having to worry about parking is a massive plus.
What wonderful feedback! Thank you so much. We love the parking too and quite often don't move the car for most of the week. Please do come again! Regards
Susan & Steve
Property Owner
Reviewed by Patricia5.0★ Nov 2023
"We have stayed here before and hopefully will return again next year."
The cottage is like a home from home. It’s very well equipped and loved the little touches like the milk welcome tray and flowers. Very cosy and will recommend to my friends and family.
We were delighted to hear that you had such a positive experience during your stay in Aln Cottage and are glad to hear that you intend to return! Many thanks, Susan & Steve
Property Owner
Reviewed by Sharon5.0★ Oct 2023
"Lovely cottage, well provided with kitchen equipment, comfortable beds."
Ideal for exploring Alnwick as central to the town. Ideal for attraction further away.
So glad you enjoyed your stay in Aln Cottage and Alnwick. Thank you for the positive, enthusiastic feedback! Regards Susan & Steve
Property Owner
Reviewed by Grace5.0★ Oct 2023
"Absolutely loved the cottage it was a beautiful home from home."
Very well equipped house .very clean when we got there.Alnwick was a brilliant base for us as no where was far away.We will certainly be back next year.
Thank you so much for your lovely feedback; it was kind of you to take the time to say such positive things. We love the cottage too! Glad to hear that you will be back. Regards, Susan & Steve
Property Owner
Reviewed by Stephanie5.0★ Oct 2023
"Very cosy and comfotable, but as i am a house keeper to a holiday propeety back home , i became aware of what wasnt good."
the tap in bath doesnt fit properly, getting hot water was a daily challenge. when using toilet, i noticed the nearly empty loo roll was still there plus a new one. this was not hygienic. the kitchen cupboards are dirty and sticky,grater is blunt. the brown sofa has seen better days and food and hair still visable down sides of it, not nice. this could be so much better very quickly, maybe shadow the cleaner.
Thank you for your feedback; we appreciate you taking the time to reflect on your stay at Aln Cottage. I am sorry that you have had some negative experiences. The bathroom tap is new so we will investigate that. With regard to the cleaning, our housekeeper is superb, always very thorough and is devastated that anything has been found amiss. We are glad to hear that you liked the cottage itself, though, and found it cosy and comfortable. We love staying there! Regards, Susan and Steve.
Property Owner
Reviewed by David3.1★ Sep 2023
"A lovely cottage close to town centre with all its amenities."
Very clean well presented and equipped. A pleasure to stay there. Enjoyed week in Northumberland very much. Will certainly return.
We are so pleased to hear that you had such a positive experience in Aln Cottage and in Northumberland. Thank you so much for your feedback. Regards Susan and Steve.
Property Owner
Reviewed by George5.0★ Sep 2023
"We absolutely adored this beautiful cottage."
A real home from home. And perfectly placed for exploring wonderful Northumberland and all its glorious castles and beaches. But also a perfect spot to totally relax and unwind and enjoy a meal out and some shopping and walks by the river.
What wonderful feedback! We are so pleased that you had such a positive, relaxing stay in Aln Cottage. Thank you for taking the trouble to let us know! Kind regards, Susan & Steve.
Property Owner
Reviewed by Julia5.0★ May 2023
"The cottage was advertised as having a TV and DVD player."
However, I could not get the DVD to connect with the TV. On Sunday and Monday I telephoned Sykes for someone to fix it. A plumber arrived on Wednesday with a more modern DVD player - he pointed out that the existing player had Scart connectors not compatible with the more modern TV. He seemed to know what the trouble was. If so, why wasn't the new DVD player already installed?
The bathroom sink hot tap was badly worn and needed either a new washer or replacement. The non-slip rubber bath mat was perished and split.. It came apart when lifted from the bath.
We value your feedback - thank you for taking the time to compose it. We hope that you had an enjoyable holiday despite the issues that you encountered. The DVD and TV are definitely compatible - we have used them together ourselves many times! We will check and repair/replace the basin taps at the next opportunity. The non-slip rubber bath mat has been replaced. Kind regards, Susan & Steve
Property Owner
Reviewed by Richard3.4★ May 2023
"A lovely wee cottage ideally situated a 2 minute walk from Alnwick Town centre."
Dedicated parking space is a bonus. The cottage is very comfortable and extremely well equipped. A real home from home
That is exactly how we feel when we stay! Thank you for taking the time to give such lovely feedback. Kind regards, Susan & Steve.
Property Owner
Reviewed by Janet5.0★ Apr 2023
"Excellent location with easy parking
Well equipped kitchen
Well furnished and comfortable"
So glad to hear that you were pleased with the location and facilities of Aln Cottage. Thank you so much for your positive feedback. Much appreciated. Kind regards, Susan & Steve.
Property Owner
Reviewed by Ian5.0★ Apr 2023
"The property is extremely well equipped, though it would benefit from a hair dryer."
Also we found the duvet a little small for the width of the bed. Nevertheless, we had a wonderful stay.
We're really pleased that you had a wonderful stay, and thank you for your feedback - much appreciated. There is in fact a hair dryer in the cottage, which we have now placed in a more prominent position. We have belatedly realised that there was a double duvet on a king-size bed! Sorry about that; all is now sorted, and everything is king-sized. Happy to report that the new bedding is very comfortable. Kind regards, Susan & Steve
Property Owner
Reviewed by Michael5.0★ Mar 2023
"We have stayed at this property 8 times now and it has been great up until this last stay."
On arrival we find that the bedroom units have been ripped out and replaced with two drawer units and a four peg coat rack on the wall. There is now nowhere to hang your clothes,, not very good for the ladies. Your website still shows the bedroom having wardrobe space and there is no mention of the change so you know what you are coming to. This is most inconvenient when staying for a week, the property owners have made a big mistake not providing wardrobe space. We will probably look for somewhere else next time in Alnwick.
Thank you very much for your feedback; we really appreciate it. We are very sorry that our recent main bedroom refurbishment has caused you inconvenience. We wanted to make the room brighter, fresher, and more airy, with a selection of local artwork. Having taken on board your comment about places to hang clothes, we will provision additional places to hang clothes next time we stay ourselves - within the next couple of weeks. Kind regards, Susan & Steve
Property Owner
Reviewed by Michael4.1★ Mar 2023
"The terraced house was very nice and handy for walking into Alnwick."
There were plenty of local places to walk the dog as well as going further out. The house was clean and well stocked with cooking equipment and the main bedroom was a good size but there are no wardrobes anywhere. I would recommend Aln Cottage if there were only two of you.
Thanks very much for your feedback; we really appreciate it and are pleased that you thought Aln Cottage was very nice. We love it ourselves and return there frequently. We recently refurbished the main bedroom, freshening it up, and were really pleased with the results. Noting your comment about lack of wardrobes, we will provide more places to hang clothes next time we stay ourselves. Kind regards, Susan & Steve
Property Owner
Reviewed by John4.7★ Mar 2023
"Overall, we are very satisfied with the Aln Cottage."
A couple of things we think to make it even better:
The instruction email told us to bring our towels, but there were plenty of them in the cottage.
A cooking knife and dish drying basket would be helpful.
Those are small things and we liked the cottage very much, especially nice selection of books.
Thank you very much for your positive comments on Aln Cottage, and for your suggestions for improvements. We have asked Sykes to update the instructions email to clarify that towels are provided, and we will look into your other suggestions. Kind regards, Susan & Steve
Property Owner
Reviewed by Akihiko4.4★ Dec 2022
"Lovely cottage, great location"
Jul 2021
"Aln Cottage was a perfect stop over for us - warm, clean, comfortable, well equipped and in a great location"
Jun 2021
"Very comfortable & completely equipped with everything required."
Stayed at cottage last year and again this year and would hope to return again
Oct 2020
"Well placed for all the amenities, property has everything you need for an enjoyable stay"
Nov 2019
"Property clean and well equipped."
Jun 2019
"A lovely little cottage which was perfect for my husband, daughter and our dog Milo."
Well located for town.
Apr 2019
"Fabulous little cottage, exceptionally well maintained, within walking distance for everything in Alnwick, and very peaceful."
Stayed three times and looking forward to returning again next year.
Nov 2018
"Good cottage in the central area of Alnwick."
Very good parking. Generally well equipped and presented.
Oct 2018
"Great cottage, perfectly situated."
Everything we needed was in the cottage and all the attractions of Alnwick were on our doorstep.
Aug 2018
"Very comfortable, clean and well equipped cottage in a great town centre position."
Jul 2018
"Brilliant for two people, so convenient for the town centre."
Perfect - our first visit and won't be our last.
Jun 2018
"Very comfortable cottage, situated within yards of high street, but back far enough to be extremely quiet."
Good parking facilities.
Jun 2018
"Location excellent."
Accommodation clean and neat with all facilities and equipment one could require.
Jun 2018
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