"Cold bathroom, hair in the shower, cobwebs around the property, dust and hair under the bed, stained pillows and the duvet itself was torn in several places, dresser dusty on top, visible from mezzanine, prior water ingress in several places has not been properly repaired, kitchen equipment lacking and miss matched, pitiful amount of fuel for log burner, bottom step in to the kitchen split and unstable, garden furniture flimsy and garden area unkempt and full of weeds."
Overall specifications was not worthy of the cost of the accommodation . We have no complaints about the size or location of the accommodation and it is a great base for exploring Northumberland beautiful coastline, a little TLC could make this property it perfect.
Thank you for your feedback. We are rather surprised by the comments (we take the enjoyment of our properties very seriously). The previous guests had absolutely loved the property! The very tall cabinet top is only visible from the lovely mezzanine level and as the sun streaming in hits it any dust will be highlighted. We will check on the cleaning, Torn duvet must be recent and will be replaced as will pillows if necessary. Logs are provided for one fire, it is an option as there are geaters.The garden is gravel so we are slightly confused. We can only say that we are sorry that for whatever reason you did not have a good time
Property Owner
Reviewed by Ian3.1★ Apr 2024
"Beautiful place."
Beautiful location. Clean and tidy. The area is fantastic although it is like driving on the moon in places due to the massive potholes on the Northumberland coast roads.
Only negatives would be that it was very windy during our stay and it would appear that something was loose on the roof which kept banging through the night, keeping us awake.
Small gripe and not something that will impact many people. The weather was extreme during our stay. Which was unlucky for us.
Reviewed by Liam4.7★ Apr 2024
"A FANTASTIC PLACE TO STAY AND WAS AN AMAZING PLACE TO RELAX AFTER A DAY OUT EXPLORING !"
!!
Thank you for your lovely feedback. We are so very pleased that you loved it
Property Owner
Reviewed by Elliott5.0★ Mar 2024
"Might be helpful to have ‘oven instructions for idiots!"
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Reviewed by Eamonn3.8★ Mar 2024
"The Snug was the perfect place for a winter break by the sea in February."
The location is great, the gorgeous sandy beach of Embleton Bay just a brisk 10 minute walk away. The accommodation was clean and comfortable, and had a cosy feel though definitely spacious enough for a couple. The mezzanine level was a lovely place to sit and read, with views to the sea in the distance. The village shop is just across the road and has a good selection of essentials and treats. Maybe the kitchen could do with a few improvements to utensils (a better potato peeler!) but was fine for our needs. We would be very happy to return to stay again in the future.
Reviewed by Jennifer4.7★ Feb 2024
"Lovely property in a fantastic location."
Clean and comfortable with lovely walks from the door and a couple of nice pubs. A few niggles. Shower temperature a bit temperamental, Information regarding water heater not great (need to switch it on at least 20 mins before it's needed) and logburner eats logs as the grate/drawer doesn't seal properly. Also a boot scraper/mat at door would be ideal for removing mud before entering. We had a lovely time.
So pleased that you had a good time. We will have the shower checked and a new boot scraper installed. Re the log burner, we have a brand new one ourselves which also 'eats' logs. I am sure the logs today are not as dense.. pleased you had a great time
Property Owner
Reviewed by Diane3.4★ Jan 2024
"Loved our stay at The Snug in January, beautifully decorated and furnished property, very cosy and warm, located within minutes walk from the beach/golf course/pub/village shop, would not change a thing!"
Thank you for your lovely comments. So pleased that you had a lovely time
Property Owner
Reviewed by Sharon5.0★ Jan 2024
"A truly wonderful spot for a romantic getaway, ideal for 2, everything you needed was there, beautiful log burner was icing on the cake."
A lovely spot upstairs to sit and read and look at the sea. Really comfortable bed and sofa, everything was just as I hoped for. I would 100% recommend the snug to anyone I know :)
The only niggle was the temperature in the shower, the hot setting was far too hot to shower under and the middle temperature was too cold to shower under so there was a lot of switching back and forward to try and shower properly, temperature needs adjusting somehow.
Thank you for your lovely comments. Not sure what is happening re the shower, we will try to get it sorted ASAP. Many thanks
Property Owner
Reviewed by Caroline4.7★ Jan 2024
"The snug is a stunning and very cosy property and in a beautiful location with a pub and farm shop on your doorstep, beach a short walk."
We holiday'd in November and it snowed the snug stood up to its name beautiful log burner that made it even more cosy.
I wondered if you would consider a boot rack/mat as in winter can't leave footwear outside. The kitchen is well stocked but missing a pizza cutter and some tongues cutlery was also falling apart maybe from the dishwasher having worn the screws out, but this didn't cause any issues as enough for 4 people.
Will definitely visit again and family are wanting to book next year
Thank you for your lovely feedback, so pleased you had such a lovely time. New cutlery and shoe rack installed
Property Owner
Reviewed by Rachel5.0★ Nov 2023
"This lovely little cottage well and truly lived up to its name."
Fabulous location with great walks in every direction, easy access to the village shop for anything you need, and less than 100 steps from the door of the snug to the door of the Pub (which was also amazing!). If you did prefer to stay in and cook, the kitchen is well stocked and nice to use, however be aware produce from the village shop is excellent quality but can be on the pricier side. It got rather cold outside during our stay but the Snug was always a lovely warm cosy homestead to return to, and on those sharper chilly nights the log burner provided all the extra warmth you need, and the blankets helped too. Easy access to the main roads making it easy to get to anywhere you might want to go. Great spot for potential northern lights hunting too (although we were not so lucky). The only improvements to suggest would be to provide handwash in the welcome pack! Otherwise, a great base and spot to enjoy the delights of Northumberland.
Thank you for your lovely comments and we are truly delighted that you had a lovely time. Handwash noted, there is supposed to be some, our apologies we will ensure that it is there. We do hope you visit again!
Property Owner
Reviewed by Zoe4.7★ Nov 2023
"Excellent location, comfortable, clean and warm."
A little noisy during windy evenings. Not great if over 6ft tall for getting in and out of bed due to a low ceiling beam.
Reviewed by Alan4.7★ Oct 2023
"It was home from home!"
Perfect location and lovely decor and views. Will definitely be booking again.
Reviewed by Christina4.7★ Sep 2023
"The cottage was excellent for our needs but the cleaner could do with waving a duster around a little more!"
There were several cobwebs particularly around the light fittings and the railings around the mezzanine haven’t been cleaned for a while.
Also, during one of the (few) rain showers there was a leak above the door between the kitchen and bathroom
Thank you for your feedback, so pleased that you enjoyed it. We are in discussion with the cleaners and there will be improvements. We will definitely check out the leak so thank you for this!
Property Owner
Reviewed by Bridget4.4★ Sep 2023
"Really enjoyed our stay at the Snug."
Lovely cosy cottage in a fantastic location. We will definitely come back.
Thank you that is fabulous to hear. We look forward to welcoming you back
Property Owner
Reviewed by Christopher5.0★ Aug 2023
"We loved the location of the snug."
It was quiet with easy access to the beach and the local pub and shop.
The snug was so cosy, and comfortable, which made our stay so relaxing. It was very clean and tidy.
It did however lack a couple of basic things like a sponge to wash up (there were T towels, a little washing up liquid but no sponge ). Hand soap would have been useful too and a table next to the sofa to put drinks.
So pleased that you enjoyed it, thank you. Side table now supplied
Property Owner
Reviewed by Christina4.4★ Aug 2023
"Comfy cottage with character."
Loved the balcony with views of the sea.
Thank you, so pleased
Property Owner
Reviewed by Nicole4.7★ Jul 2023
"We had a lovely relaxing stay at the snug, very comfy bed and sofa."
Very peaceful location. Nice shop in the village. Downsides: lots of weeds at the front of the property, which we felt detracted from the property, did some weeding ourselves to make it look a bit tidier. Latch on the gate needed fixing as did the toilet seat and the plugs in the bathroom and kitchen sinks. The spiral staircase up to the mezzanine floor were very narrow and awkward but suppose limited for space. Main problem was the tv remote control which we noticed had been mentioned several times in the visitors book. Definitely need a new one! Very frustrating. Would definitely recommend and return if these problems are rectified.
Thank you for your feedback, so pleased you liked it. We upgraded to a brand new TV so remote issue solved
Property Owner
Reviewed by Chris4.1★ Jun 2023
"The Snug is a lovely place to stay and a perfect base to visit the Northumberland coast."
It’s within ten minutes of the sea and the stunning Northumberland coastline and had everything we needed.
Located in a pretty village, with a great pub - The Grey’s Inn - where we ate twice, including Sunday roast (vegan nut roast for me, beef for my partner). The owner was really friendly and welcoming and the pub has pretty places to sit outside in the sun and shade.
There were a couple of problems with the Snug: no electricity when we arrived, but eventually found the problem in the fuse box; and no hot water (apart from shower) for three days until boiler replaced) but it didn’t spoil our holiday.
Thank you for your comments, we are so pleased that you had a lovely time, it genuinely gives us great satisfaction to know how much people enjoy visiting the area and our properties. Thank you for your understanding re the boiler and we are pleased that it could be quickly replaced. Let us know when you are coming again so that we can give a little thank you!
Property Owner
Reviewed by Tim4.4★ Jun 2023
"Stunning little find, just right for the 2 of us and the dog."
Local amenities were great including farm shop and location of 2 nearby pubs. Suntrap at the front great place to chill. Good location and walk to stunning clean beaches. Everything we needed from a property but with the lovely sunshine didn't need the log burner
Lovely comments, thank you. We can't always arrange such lovely weather but we do our best :) Lovely to know that you thoroughly enjoyed it all. The little shop is a gem!
Property Owner
Reviewed by Stephen5.0★ Jun 2023
"The Snug is very well equipped, comfortable and exactly as listed."
The location is great with easy access to coastal walks and roads to other towns and villages. The Snug has everything we needed and it was lovely sat out in the evening enjoying the fantastic weather we had for our week away.
Thank you, so pleased that you had a lovely time
Property Owner
Reviewed by John4.7★ Jun 2023
"I wrote a commentary in the guest book lying in the apartment."
Reviewed by Rainer3.8★ May 2023
"On first appearance The Snug is a beautiful property."
It's only when you look a little closer you see that there are maintenance and cleanliness issues. The stairs down into the kitchen area are cracking to the point where I was concerned the bottom step was going to give way by the end of our stay. Handles to cupboards and the knob on the spiral staircase were broken. Only one of the electric radiators in the main room seemed to work which meant for a chilly night in front of the TV. The sofa was in desperate need of a deep clean as were the cushions. Finally, the bathroom was not clean, in particular the shower tray around the doors had a build up of dirt that must have been there for months, not weeks. It's a shame as this is a lovely property in a great position, but general care and maintenance is letting it down. Several comments in the visitors book reflect the above points so this should not be news to the owners. We have stayed in several Sykes Cottages and this unfortunately fell short of the usual high standards. On the plus side, the bed was very comfortable and our dog loved the open aspect of the property.
Reviewed by Peter3.1★ Apr 2023
"Property was warm and cosy."
In need of some TLC ( especially the hand rails going down into the kitchen) No starter pack for wood burner provided. Not even matches. A DVD player would be good. Otherwise we had a very comfortable stay and would very much recommend it. The walk down to the beach takes at least half an hour, but the view of the castle from the beach was great. Every where we went everyone was so friendly and welcoming.
Thank you for your comments. So pleased you enjoyed your stay. The steps to the kitchen are being renewed.
Property Owner
Reviewed by Linda4.1★ Mar 2023
"The Snug is an excellent property in a superb location and we would definitely stay again."
However there are a few "general maintenance" points that we feel need addressing before they become real problems that would deter us from re-booking:
1) Loose toilet seat, leaking shower unit on wall and mould on the wall in the bathroom.
2) Kitchen ok but cutlery is poor quality and could do with a couple of decent wine glasses
3) Love the open plan space but its starting to look a little tired and could do with a lick of paint throughout.
4) The Log burner eats logs and theres no way of regulating it down. Pushing the knobs full in at the bottom makes no difference. Really could do with fixing / replacing.
5) One of the radiators in the open pla space isnt working
6) Could do with having matching bedside tables / drawers
NOTE - In the guest book reviews a number of people have commented that there are loose slates that rattle in high winds. We experienced this issue and located the problem to be a loose drinpipe down the side of the property. We did our best to secure it and the rattling stopped. Better get a professional to look at our handywork.
We hope very much that these issues are fed back to the owners and that they have been addressed by the time we book the property again next year.
Thanks so much for the response, the drainpipe will be addressed. We like the bedside tables so they will stay as they are for now but we are constantly upgrading our properties as we love guests loving them
Property Owner
Reviewed by Roger4.1★ Mar 2023
"I loved everything about the Snug: location, size, decoration, furniture and bed etc."
It was quiet but only a 15 minute walk to the Sandy beach at Embleton Bay. I absolutely didn’t want to leave! Hope to return one day soon. Thank you.
Nov 2021
"The snug was a warm cosy base to explore the area on foot, 10 minutes walk to the coast, ideal for a evening walk with the dog , cottage well set out, the only thing I missed was a washing machine , sometimes it is handy to have one even on holiday, hope to return and would highly recommend."
May 2021
"Relaxing very quiet and peaceful ,lots of lovely walks we know the area very well"
Feb 2020
"Lovely cosy studio, perfect for 2 and great location within walking distance from the beach."
Lots to do and see in the area.
Jan 2020
"Snug as the name suggests."
We particularly enjoyed the mezzanine reading room. A wonderful location.
Oct 2019
"A lovely cosy cottage in a great spot."
Apr 2019
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