"Best Sykes cottage yet fabulous furniture and fixtures great showers and even an airfryer a great place to visit the borders."
Fabulous garden and a pub serving some great traditional meals at a great price directly across the road. What wasn’t there to like
Thank you very much for your kind feedback . I'm glad you enjoyed it and it was lovely to meet you. Thank you for the little note you left too, very helpful!
Hope to see you back in Norham very soon.
Property Owner
Reviewed by Derrick5.0★ Apr 2024
"En-suite bedroom - not much space either side of bed."
Very tight. Separate bathroom very cold during evening. Heater in sitting room not working efficiently. Owner of property unfriendly and refused to take calls after I’d reported this. Plumber came to look and informed us that bedroom heater in bedroom didn’t come on as heat set on thermostat. Sitting room was warm when he arrived as we had had just used the cooker for dinner, Received a text next day to phone Sykes if I’d any further queries!! She locked the thermostat at 23 degrees. Unpleasant person.
I responded to all your calls and helped you with - subtitles on iplayer, advantages of wifi calling, what to recycle, where the glass bins are situated and how to open the garage doors. I sent an emergency plumber in response to your radiator query.
I was advised by the plumber that the temperature in the living room was 24.5 degrees. After a conversation with Sykes I did lock the thermostat at a maximum of 23 degrees which we deemed to be reasonable. I was advised by Sykes to let them deal with any further queries.
I'm sorry if this has spoilt your holiday but please be assured we do try our best.
Nancy
Property Owner
Reviewed by Jean3.1★ Oct 2023
"Excellent holiday again in Cygnet Cottage, we have stayed here quite a few times now."
Everything is well looked after. Lovely garden. The Masons across the road is a very friendly pub and has good food. The Fish & Chip van on a Thursday from 6.30 pm is excellent. The village itself has a General Store, an excellent Butchers, Bakers and Gunmakers, also a Doctors Surgery. The people are very welcoming and friendly. We have already booked for 2024.
Reviewed by Judith5.0★ Sep 2023
"Had a fabulous week at Cygnet Cottage Norham."
The village was lovely with walks along the river Tweed, village shop, bakers and butchers, all the conveniences you need. Two public houses serving food, fish and chip van on a Thursday and even a car boot sale. Back to the cottage could not fault this has everything you need and the place was immaculate we had no issues with parking outside. Our dog loved the garden including a friendly neighbour who was happy to point us in the right direction when needed. We will be back just to enjoy the peace and quiet. Lastly thank you to the friendly and helpful villagers who helped when my hubby fell they could not do enough for him. Please don’t change anything….
Reviewed by Malcolm5.0★ Aug 2023
"The property was welcoming and spotlessly clean."
The flowers and cake when we arrived, was a nice touch. My wife is disabled and found the cottage very accessible, there are 3 steps up to the garden which would make things difficult for some people to get up, but they have provided a sturdy handrail which my wife used to help her up and down, there is also a large lower patio area to sit in before the steps for anyone unable to get up the steps. Located in a beautiful village in an ideal location to discover North Northumberland and with Scotland only 5 minutes away its also well worth a trip over the border
Reviewed by Richard5.0★ Aug 2023
"The description of parking is inaccurate, we couldn't park outside the property on day of arrival or several days during our stay."
Other residents of street/village also use that parking as well as visitors to the pub opposite. The access to garden is unsuitable for older persons or those with any slight mobility concerns, very steep steps and no hand rail. The access around the beds is very tight; again unsuitable for older people, mobility concerns or those with a larger or more curvy figure. The washing machine was full of black mould and odorous. The shower drains in both rooms were full of months of collection of hair and detritus, also smelling awful - we had to clean these ourselves. We were supplied with one towel each for a 2 week stay, 1 tea towel in kitchen and no offer of a change of bedding mid stay even with temperatures in the mid/high 20's. What a joke to place a good house-keeping bond on this property when we had to clean it ourselves on arrival. We have stayed in many sykes cottages over the last 10yrs, this has been the worst for accuracy and cleanliness. On a brighter note - Norham is a lovely village and the surrounding area filled with great places to visit. We enjoyed the area and exploring various places both in Scotland and Northumberland.
Thank you very much for taking the time to review your stay at our cottage.
We appreciate all the helpful feedback from our guests and we are very sorry to read your comments which we would like to address.
We are sorry to hear you couldn't park outside there is enough room for 3 cars to park and the neighbours don't mind if you are parking outside their property. Thank you for bringing the fact there is no hand rail to our attention, we have now added a handrail to the garden. The property has undergone a deep clean since your stay and all issues have been rectified. We leave toiletries, tea, coffee and milk at the property for our customers. I am glad to hear you enjoyed the Northumberland.
Property Owner
Reviewed by Linda1.9★ Jun 2023
"Norham is a lovely village pleasant walk by river and beautiful picnic area."
Good butcher and baker and good food at the pub. The cottage was a bit tight I think for 4,the space in the main bedroom was extremely tight down one side of the bed and I had to go in sideways and kept bumping myself on the bed end. The shower basin in the ensuite was slippy, no safety mat or grab rail. The garden was beautiful but the steps up were too deep with no handrail. There was no mention of the raised garden in the information on the website. This was a real problem for a couple in their 80s and I have arthritis. I realise it may not be a problem for able bodied people but it should have been in the information.
Reviewed by Yvonne4.4★ Jun 2023
"Seating not adequate for four people, on the whole very good, parking difficult at times."
Reviewed by Michael4.7★ May 2023
"Excellent cottage, very clean and comfortable with a lovely garden to sit in."
We have stayed here quite a few times now and it is always a pleasure to return. In fact, we are returning in September. Excellent food at the Masons pub across the road from the cottage. A really lovely and friendly village, with many walks from the cottage. A lovely Butchers shop, general store & a bakery, along with the pub, what more could you want.
Reviewed by Judith5.0★ Apr 2023
"Recently returned from a lovely stay at Cygnet Cottage, an ideal base for exploring the local area and there are many places to visit within easy driving, and with Berwick only 15 minutes away you can easily get a train to Edinburgh for the day."
The cottage was warm and cosy, very clean and had everything we needed for our stay. The Masons Arms pub which is directly opposite the cottage is worth a visit, we had a delicious Sunday roast dinner there! Unfortunately we had to curtail our stay by a day due to snow but we will certainly return here in the future, a very much recommended place to stay.
Reviewed by Mark5.0★ Mar 2023
"Very"
Reviewed by James4.4★ Jan 2023
"Really enjoyed our stay thank you."
Everything was fine - the only issues being that we could not operate the Velux windows in the bedroom or light the fire in the sitting area. Instructions for each would be appreciated.
Reviewed by Roger5.0★ Oct 2022
"Our first visit to Cygnet cottage, were very very impressed with it, a home from home feel about it and everything you might need is catered for."
Lovely and clean, nicely decorated and the enclosed back garden was brilliant for us
to sit out and great for our dog.
Had a small problem with the Wi-Fi but spoke to Nancy the owner and she was so helpful and sorted it for us.
Would definitely visit again and recommend to friends.
Lovely village, very friendly.
Reviewed by Kathleen5.0★ Oct 2022
"We had a lovely stay, the only small problem was setting the heating - it was very random, and the weather turned cold so we did need it at times but found it difficult to control."
Otherwise, a lovely little cottage .
Reviewed by Julia4.7★ Sep 2022
"Extremely clean, comfortable and welcoming."
The milk, flowers and cake were a nice touch as were the extras for the dog (just in case we'd forgotten anything). The well-equipped kitchen enabled us to cook evening meals and stay in with our dog who doesn't settle well in pubs, otherwise we would have been in the pub across the road. Set in a lovely historic village with its own castle beloved by Turner, with beautiful riverside walks, right on the border of Scotland, this cottage is a real gem and an excellent base from which to explore Northumberland. I would love to come back here again and can't recommend it enough.
Reviewed by Karen5.0★ Aug 2022
"Lovely cottage and very comfortable."
Very well equipped. Really enjoyed our stay. Hopefully we’ll be back.
Reviewed by Janet5.0★ Jun 2022
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