Prudhoe Cottage

10 Customer Reviews

• "We spent a week at the cottage over Easter and we found it to be ideal for our family holiday and was a great base for visiting Hadrian's wall."

  We found some nice local routes for walking the dog down by the Castle and along the River. Jackie was really helpful answering questions before our stay and she went out of her way to make sure we had what we needed for a comfortable stay. The provisions left for us on arrival were much appreciated.

  Reviewed by Alison4.4★Mar 2024

• "We arrived to a freezing cold house as the thermostat had been turned off."

  We turned the heating on when we arrived, but the radiators were just tepid. We had to sit under blankets on the sofa on the first evening and could see our breath as it was so cold! We expected that the heating would have kicked in by the following day, but there was still no improvement. The pans in the kitchen were also not fit for purpose as they were rusty and ruined the scrambled eggs we tried to make on Saturday morning. The shower upstairs was dirty and clogged with pubic hair. We had to clean this as well before we could use it. Sinks and baths were also dirty around the taps and also needed cleaning too.When we came back after a day at Beamish on Saturday evening the heating still was not fit for purpose and the hot tub water was green and smelly. This was very disappointing as the main reason we booked Prudhoe Cottage was as a treat for our granddaughter who has had a difficult year with type 1 diabetes and she never got to go in it. We called out the maintenance man who, to his credit, fixed the boiler, cleaned the hot tub and got us some new pans. Despite this we felt very disappointed as these things could and should have been sorted before we arrived and it ruined the start of the holiday for the rest of our family who were only there for two nights. We had no recycling bin either as described in the information book.

  Thank you for your feedback. We take guest comfort seriously and were pleased that our maintenance team responded within an hour of your call. Heating: we are sorry to hear that the heating did not come on - it was tested the previous day and there were no issues. We are pleased that Ryan got the heating working straight away. Hot Tub: It was checked and everything was working the day before your arrival so we do not understand what happened - Again we are pleased to hear that Ryan reset the settings and the issue was resolved quickly . Pans: Apologies for the pans - these were replaced by Ryan during his visit. Bathrooms: Ryan was keen to sort out the complaint you made regarding the bathroom but was unable to as you wouldn't let him go upstairs to check the issue. We were disappointed to find the damage to the bathroom wall after you had checked out . We understanding that accidents happen, previous guests have always informed us of such damage and offered to cover repair costs, allowing us more time for pre-arrival fixes. Recycling Bin: We apologise the bin was missing - a new one has been purchased for future guests. Property Owner

  Reviewed by Julie2.2★Mar 2024

• "This property was great, with all amenities, beds so comfy, living room lovely and relaxing, very spacious."

  Wifi great if needing to work during stay. Hosts were brilliant quickly resolved any issues (all very minor). Everything close by in terms of shops, restaurants, bars & local leisure centre. Had a fabulous stay

  Thank you for your kind words. We are very pleased that you enjoyed your stay and look forward to welcoming you again in the near future. Property Owner

  Reviewed by Jenny5.0★Jan 2024

• "House was gorgeous and in a great location too."

  The rooms were large and spacious with comfortable beds. Loved the open fire and the property had a large dining table with plenty of crockery and utensils. Large washing machine and dishwasher which was made full use of. Unfortunately did not get to use the hot tub and couldn’t find any spare towels. On the negative side there only appeared to be a wardrobe in one of the bedrooms and a small rail in the other double room. The rooms were plenty big enough to take a wardrobe. The twin rooms just had a rail too which is not ideal as we were staying for a week. There were only 2 dishwasher tablets left and one toilet roll per bathroom. Due to accommodating 10 guests I expected to buy extras but thought more could have been left. Even though the lounge was spacious it could’ve probably taken another chair/two seater in order that we could’ve been a little more comfortable of an evening. We also asked for a cot which was available but did not appear to have any fixings to hold it together. We didn’t ask for the high chair but I would have assumed they would have also made one available. Only minor issues which I am sure can be addressed. Due to our booking being over the Christmas period and we were cooking a full dinner we had requested a visit to the cottage prior to see what utensils etc were available. Maz very kindly met me there and showed us around which was very good of her. On the whole it was a beautiful house and we had an absolutely fantastic stay over the Christmas period. Would definitely recommend for a family gathering and also close to the train station for visiting Newcastle/Tynemouth etc. Would definitely stay again and we had a wonderful Christmas there.

  Reviewed by Jeanette3.8★Dec 2023

• "Had good communication from Maz tight from the start."

  She was very helpful about days out and really wanted us to enjoy our stay. It was our 50th wedding anniversary and Maz had got us a card and a bottle of prosecco to enjoy on arrival. We had a problem logging on to the WiFi and she came round to help immediately. The house was lovely warm and cosy and we really enjoyed the hot tub in the evenings. The beds were comfy and we wanted for nothing. It was truly a home from home. Prudhoe itself is a lovely village and I would love to return again for another stay. Thank you Maz for making us feel at home. PS The Falcon in the village does the best carvery in the UK!

  Reviewed by Trish5.0★Dec 2023

• "Prudhoe Cottage is perfectly positioned within Prudhoe, with shops only a stroll away, however peace and quiet was enjoyed."

  We had really good communication from Maz who manages the property. The only disappointment would be the hot tub (which was the reason for booking Prudhoe Cottage as a surprise for my mum and her friend).... the lid of the hot tub is not hinged to the body of the hot tub and therefore very heavy and cumbersome to move, especially hitting the top of the wooden pergola above the hot tub.... we only used the hot tub twice due to the lid issues, my mum and her friend are both in their late 60's and I couldn't move the lid on my own.

  Reviewed by Samantha5.0★Nov 2023

• "Fabulous cottage and location, nice welcome pack such as tea, coffee, milk and sugar plus a bonus bottle of wine."

  Owner kept in touch to make sure everything is ok. Would definitely recommend and will consider going back again. Regards John

  Thank you very much for your positive review. We look forward to welcoming you again and are delighted that you had an enjoyable stay. Property Owner

  Reviewed by John4.7★Oct 2023

• "The house proved ideal for our family get-together."

  The house manager, Marzena Marzec (Maz) provided excellent support responding to our queries in a prompt and friendly manner. I was impressed with the cleanliness of the whole house and our 'boys' really did enjoy the 'hot tub'.

  Thank you for your kind words. We look forward to welcoming you again in the future. Property Owner

  Reviewed by Raymond5.0★Oct 2023

• "A good stay in a very comfortable cottage with a good garden."

  Central to the village but also quiet. The communication was excellent and Maz who manages the property was very helpful.

  Reviewed by Mark5.0★Sep 2023

• "We had a lovely short break at prudhoe cottage, on arrival the house was very clean and a lovely welcome gift was waiting for us, all useful information was provided in a folder by the owner."

  We would highly recommend a stay here.

  Thank you for your kind words. We look forward to welcoming you again. Property Owner

  Reviewed by Chantelle4.7★Aug 2023

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