What our customers say
How does Sykes Cottages collect customer reviews ... and how are they used?
Many people sign a visitors book when they check-out of a cottage and this is a great read for any guest. However, a visitor book filled with handwritten comments that sits on a counter provides little value to potential visitors who are looking at the cottage on a website and considering staying there in the future. This is why we encourage all our customers to leave us feedback on their cottage holiday.
A 'Quality Assurance Holiday Questionnaire' is mailed to every customer who has stayed at one of our cottages. The questionnaire fits on one-side of A5 card and only takes a few minutes to complete. The type of questions we ask are as follows: (1) how clear the directions to the property were, (2) the overall standard of the property's cleanliness, furnishings and décor, (3) the condition of the garden, (4) if there was sufficient crockery and cutlery, (5) whether the Tourist Board Star grade is a fair reflection of the property (if applicable), (6) whether you would recommend the cottage to family and friends and (7) an open question for any additional comments. The questionnaire can then be posted back to us completely free of charge.
For those who would rather send their feedback to us electronically, an e-mail version of the questionnaire is also sent to the customer upon their return from the cottage holiday. The e-mail contains a 'permission to use comments on the website' tick box - please remember to check this if you have no reservations about the comments appearing on the Sykes Cottages website.
To improve the standard of future holidays, all feedback is passed onto the owner of the cottage you stayed at. If you would like to discuss in more detail any of the points you make in the questionnaire, please feel free to contact us. Similarly, we are happy to clarify and elaborate on any aspect of the cottage you booked prior to the start of your holiday. If you have any questions or if you would like to look into customer feedback on a cottage in more depth before you leave, please do give us a call.
Where Can I Find Customer Reviews On The Sykes Website?
Customer feedback on our holiday cottages can be found on the left hand side of our individual cottage pages. The comments you see in quotations marks are genuine and have been left by actual visitors to the cottage. If you would like to read more detailed reviews on our cottages, why not take a look at our TripAdvisor company profile?