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"The beds are really, uncomfortably firm."
I would not return for this reason alone. All other aspects of the house are spot on. The overall cleanliness would benefit from attention e.g. very dusty light fittings, architrave, courtyard in need of a jet wash.
Dear Robert, We're sorry you thought the beds uncomfortable. We recognise the beds are firm but have not found them uncomfortable and know they are of a high quality.
We're glad you were pleased with everything else in the house and trust hope you had a good stay.
We'll be discussing your comments about dusty items with the cleaners as it appears their usual high standards may have dropped slightly. We're confident improvements will follow.
The courtyard will be jet-washed as part of the regular maintenance cycle which is in place to keep Derwent Cottage in tip-top condition for our guests.
Property Owner
Reviewed by Robert4.1★Oct 2024
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"Lovely home , very comfortable and clean."
The house has everything you could possible need. Close to the village and ideal location to access amazing walks and hikes.
The outdoor yard/garden is very safe for dogs which is reassuring.
Thanks Elaine, we’re pleased you enjoyed your stay.
Property Owner
Reviewed by Elaine5.0★Sep 2024
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"We have just had a lovely week at derwent cottage and have en joyed ourselves immensely."
Lovely and comfortable with everything provided we could wish for and great location-just a short walk to town -will hopefully see you again before too long thank you
Thanks for the kind words. We’re really pleased you enjoyed your stay and hope you will visit again.
Property Owner
Reviewed by Janice5.0★Sep 2024
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"We had a thoroughly enjoyable stay at Derwent Cottage and would thoroughly recommend it."
The rooms are really comfortable and the house lends itself to a 4 or 5 person holiday. The kitchen offers great facilities along with the two bathrooms and outdoor space.
Thanks Katie, it’s always good to get feedback. Your scores are a bit lower than we have been getting but we are pleased you would thoroughly recommend Derwent Cottage and from your comments it looks like you enjoyed your stay and had everything you needed.
Property Owner
Reviewed by Katie3.8★Jul 2024
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"Absolutely perfect stay."
Great location for everything in Keswick
Thanks Mark. The feedback is appreciated and we’re pleased you had a good stay
Property Owner
Reviewed by Mark5.0★Jul 2024
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"We loved our stay and it was such a comfortable holiday house."
The property would benefit from a few more general utensils (particularly tea spoons), a frying pan and some weighing scales for those holiday makers who cook when on holiday!
Hi Alison, thanks for your suggestions. The cottage now has some digital scales, another frying pan and more teaspoons! We’re glad you enjoyed your stay
Property Owner
Reviewed by Alison4.7★Jul 2024
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"We had a fantastic stay here at Derwent cottage."
The house was clean and very accommodating. The beds are a little on the hard side but other than that it’s a very nice cottage.
Thanks for the feedback Kassie. Sorry you found the beds a bit firm but trust you found everything else OK.
Property Owner
Reviewed by Kassie4.7★Jun 2024
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"We had a fantastic holiday at Derwent Cottage."
The property is in a great location and very handy for Fitz Park and the town centre. Parking could be busy but we always managed to get a space on the same street or one nearby. The house itself is well equipped, modern and clean. Tea, coffee, UHT milk and biscuits were provided along basic cleaning supplies for the kitchen/dishwasher. The storage in the garden and outdoor hose were great for the bikes. Please note the staircase up to the second floor bedrooms is narrow and there is no toilet on that level - did not cause an issue for us. The main bathroom is huge and lovely shampoo, conditioner and body wash were provided. We would happily stay here again.
Thanks very much for the feedback, it’s much appreciated . We’re glad you enjoyed your stay and liked the cottage and hope you will visit again
Property Owner
Reviewed by Lyndsey5.0★Mar 2024
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"Excellent accommodation which is very well placed for all of the town's amenities."
The owner of the property made sure that everything was available and comfortable. I would definitely return to the property if I am back in the Lake District and would recommend it to anyone seeking a relaxing stay.
Thanks for the positive feedback, it’s great to know you might come again
Property Owner
Reviewed by Gordon5.0★Mar 2024
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"This was our second stay at this excellent property which is perfectly situated for our needs."
The only criticism being that on our arrival we could not access the keys from the key safe with the key code provided. On contacting the key holder Kim she provided us with the correct key code and seemed surprised that we had not been informed by Sykes as they had had the same problem the week before.
We’re glad you enjoyed your stay and apologise for the confusion over the key code which has now been sorted
Property Owner
Reviewed by David5.0★Dec 2023
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"Excellent stay at an excellent cottage."
Thank you!
Reviewed by Joe5.0★Nov 2023
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"Comfortable and well-equipped property in a great location for exploring the Lake District."
Some good walks from the cottage itself and easy access to town and bus station. We would certainly return to use it again.
Reviewed by Trudi5.0★Oct 2023
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"Property is extremely well situated, spacious and well appointed."
However on arrival there were obvious issues in relation to the cleanliness of the property.
1. Within the oven there were left over cooked tacos on a baking tray.
2. Foodstuffs leftover in the cutlery basket.
3. Dirty unwashed mugs left in the dishwasher.
4. Touchscreen functions on the cooker / grill were covered in fingerprints and clearly hadn't been wiped down / cleaned.
5. There was a lot of dog hair especially on the couches. (Appreciate this is a dog friendly property however have stayed in multiple dog friendly properties without this issue)
Two days into our stay the washing machine also broke down. We were advised two days later that the machine was broken and wouldn't be repaired / replaced while we were there.
One of these issues alone I would have likely overlooked however all together made for a less than ideal break.
I did contact the property management on arrival and explained the issues around the cleanliness of the property to which they apologised and advised they could sent out another cleaning team the following day. We arrived in the evening so this wasn't really any use as we had to prepare food and sorted the cleaning ourselves. Leftover food in the oven is just totally unacceptable.
I realise these issues are largely out of control of the owners and it's the cleaning company contracted that have let them down so this is not a personal attack on the owners or the property itself. I'm just annoyed given the price we paid. We have stayed in Keswick is similarly priced properties and also cheaper properties and never encountered cleanliness issues.
I have also tried containing Sykes directly to report these issues, promises of callbacks have been made and so far nothing.
Not only would I not stay at this property again I will not be using Sykes again.
It is clear the cleaning was not upto the usual standard on this occasion and we sincerely apologise for that. Obviously the cooker and oven have been ‘missed’ in the clean and the residual dog hair has not been cleaned thoroughly enough.
We have discussed this episode at length with the management company and obtained reassurances that this is a ‘one off’ incident and remedial action has been taken.
The management company are on hand to deal with any incidents which arise. In this they responded positively and would willingly have sent another cleaning team to remedy the situation but the offer was declined.
The failure of the washing machine could not have been foreseen and unfortunately it was not possible to arrange a replacement in the short time frame. Again, we apologise for the inconvenience caused to the guest. A new machine has since been fitted.
Derwent Cottage is maintained to a high standard as evidenced by previous reviews. We regret the disappointing experience of this guest and will strive to ensure there is no repetition.
Property Owner
Reviewed by Richard2.5★Sep 2023
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"Excellent holiday accommodation, homely with modern facilities and plenty of kitchen equipment."
Minus points are: rear gate is heavy and scraping the ground making it very difficult to open (to put out rubbish) and upstairs shower door slides out of track if not careful. Other than these minor points a great place to stay
Reviewed by Mark4.4★Sep 2023
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"Quite simply the best cottage we have stayed in in the 10 years we have been coming for our summer holidays to the Keswick convention."
Beautifully comfortable beds, a kitchen I would like to take home with me, lovely living spaces and 2 beautiful bathrooms. And if nice weather a lovely courtyard garden with seating. Great communication from Kim who manages the property. We would love to stay here again, but would prefer a Saturday to Saturday let.
Reviewed by Anna5.0★Jul 2023
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"Really lovely cottage."
Lots of living space and nice touches like the welcome pack, biscuits and coffee and tea. Incredibly clean and nice outside space which gets the sun until the evening. Very central for town and fitz park.
Reviewed by Amy5.0★Jun 2023
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"Highly recommend staying in Derwent cottage, very clean,tidy, high spec finish, ..."
Highly recommend staying in Derwent cottage, very clean,tidy, high spec finish, very local to keswick centre, parking was OK
Reviewed by Alan5.0★Jun 2023
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"We loved our week long stay in this property."
It is very spacious and homely and has everything you need! This was my first holiday with my newborn son and I would say the property is extremely family friendly. Only a 5 minute walk into Keswick and situated next to a gorgeous park! Would 100% recommend and hope to stay again in the future!
Reviewed by Nicola4.7★May 2023
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"Spacious, comfortable property close to all amenities."
Reviewed by Jeff5.0★Mar 2023
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"Lovely house: clean and fresh."
We found everything we needed. Excellent location for park, town and lake. Keswick is the perfect place for a holiday with a fur baby - she was welcome everywhere.
Reviewed by Paula5.0★Mar 2023
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"We had a lovely stay here at the start of December."
The cottage is well placed being a 5 minute walk into Keswick. The house was clean and tidy with great facilities. The only down side was that a previous party had sadly damaged the wood burning fire so we weren't able to use it as there was no glass which was a shame. However, the rest of our stay was great. We would definitely be back as there is plenty to do around Keswick.
Reviewed by Alexandra4.7★Dec 2022
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