Pine Lodge

3 Customer Reviews

• "Let’s start with the disappointments."

  Although the Sky box featured in the images of the property exists the owner does not subscribe to Sky so why it’s still there seems utterly bizarre. Worse still, there is no free to air TV but Netflix and BBC iPlayer are available if you’re a fan, if not you’re in trouble. There is no DVD player, no games and the only books we found were for children so nothing to keep you entertained on a rainy day. The property has no literature whatsoever so to understand how to use kitchen appliances for example is either trial and error or a lengthy search session on the Internet hampered by flaky WiFi depending on where you choose to do your research. The kitchen although well specified has no saucepans so despite having an impressive gas hob we couldn’t use it. There is no emergency pack, torch, pens or paper, no tourist information or visitors book. We also noted numerous fit and finish issues such as light bulbs not working, curtains not fitting, doors sticking, paint peeling, a bedside lamp that can’t be used because the cable doesn’t reach the socket and so on. However there are many positive aspects of the property which shine through. It is spacious, warm, has plenty of hot water, a really comfortable super king bed, a quiet neighbourhood and spectacular views of the sea. The owners were available by phone and responded quickly. So a bit of a curates egg at the end of the day and although we did enjoy our stay we felt that the finishing touches just let the property down.

  Many thanks for taking time to write this detailed review. We value our customers opinion and take all feedback very seriously. We apologise for the confusion with the Sky box and will remove it. We do have access to Netflix and since there is a smart TV you can use BBC Iplayer, ITV Hub, Amazon prime, Apple TV, Disney plus and channel 4 etc using your own account if you subscribe to these services. I am sorry if you could not locate the operation manuals for the kitchen appliances. We will enclose all the kitchen appliances manuals with every welcome pack and also leave hard copies in the kitchen The welcome pack does include listings of popular local attractions and amenities We will add the Sauce pan for future bookings We will also add some reading books We do have emergency lighting available at the property Many thanks again for your suggestions and we will act on them to improve our guest experience Property Owner

  Reviewed by Christopher3.1★Mar 2024

• "We had a very short, 3 night break between Christmas & new year at this beautiful large house overlooking Colwyn Bay."

  The house has what seemed like a very recently fitted new kitchen, even the utensils still had labels. The hot tub was warm on arrival which the children managed to use only once as the weather was stormy to say the least. We had a spectacular view of the lightening over the bay one night. This house is very close (5 mins away) from the Welsh Mountain Zoo which we all enjoyed visiting. The only thing I would add to be helpful would be to request small waste bins to be added to main rooms, the only one, is in the kitchen.

  Thanks you so much for taking the time to share your experience. We are pleased to know that you have hade a lovely time will we take the small waste bins into account Happy new year Property Owner

  Reviewed by Michael5.0★Dec 2023

• "Very well equipped house."

  Comfortable seatings and bedding was of good quality. The photos did not do the house justice, it was so much more. Great outdoor space and seating, most spacious as was inside the house. For our family, the location was excellent for local walks and exploring North Wales. Owners left a lovely welcome pack and easily contactable when we needed some advice. Thank you to the owners.

  Thank you for choosing Pine lodge to stay. We are glad you had a comfortable time. Property Owner

  Reviewed by Pelly5.0★Oct 2023

• There are no reviews featuring this term Show all reviews