Bro Tref Cottage

7 Customer Reviews

• "We love staying at Bro Tref and stayed last year."

  The location is spot on and the village is lovely. However, this year, the house was not as clean as last year, we found butter in the microwave, and some dog poo on the gravel, ( but no worries as it was disguised and easily done, so we dealt with it). I also understand that allowing dogs is great as we brought two of our furry friends, but the resources to clean the house has gone backwards. The brush was dirty and old and although I tried to keep the floor tidy, the brush was not up to the job. Under the sink is a mess, there is so much clutter and gunge. Under the stairs is a mop bucket and mop which is smelly so adds to the aroma in the living room. The very old Dyson hoover does not work effectively, we tried to use it but the suction is limited and it has seen better days. I remember that last year there was a small henry hoover which did the job well. The upstairs shower is need of some maintenance as it doesn't drain very well. The main double room has a mouldy damp smell, but this is down to a small wooden cupboard and it is the wood which is contributing to this. Not sure how often the windows are cleaned but they were mucky and needed a clean. Outside rear has had an improvement which was good to see. I don't want to be over critical as we will definitely come again but the house needs some general maintenance and the cleaning contract needs to be relooked at especially the contract that is had to clean the place as it was not up to the same standard as last year.

  Hi thanks for your feedback I am sorry that the house was not up to standard, we severed our current cleaning contract at the weekend as yours was not the only negative feedback we have had. It is hard to manage quality issues from a remote location so customer feedback is essential. We will look at replacing the cleaning equipment when we are down next week and also address the mould issue. We have already had a plumber in to fix the shower drain as the current guests reported that to us as an issue. I very much hope that you will come again and give us another chance!!! It is nice to hear that you approve of the garden improvements!! Enjoy the rest of your summer! Property Owner

  Reviewed by Julie Josie2.5★Aug 2024

• "The property is spacious and in a fantastic quiet location."

  The garden was smaller than shown and expected but was secure allowing our Beagle to explore at his leisure. The bedrooms were large and well furnished as was the kitchen, although we ate out during our stay. I have spoken directly to the owners about a few small housekeeping issues, but this would certainly not stop me recommending or indeed visiting the property again.

  Reviewed by Julie4.7★Jul 2024

• "A very nice cosy cottage, in a great location but not a lot around in walking distance, but after a busy day down the beach or exploring it was nice and chilled to relax, the cottage had everything and more, very secure for the dog, very helpful owner."

  Thanks for the review!! It is possible to walk to the beach from the cottage - it takes about 40 mins and The Falcon is only a couple of minutes walk away and they do great food! I'm really pleased you enjoyed your holiday and hope we will see you at Bro Tref again! Property Owner

  Reviewed by Daniel4.4★Jul 2024

• "Excellent accommodation clean and the beds were oh so comfortable."

  The only downside for us was having 1 parking space and having to park 1 car on the road which is very narrow and didn’t feel comfortable leaving my car there especially as one of the neighbours said a car had been damaged a couple of weeks ago. The postcode also took us the airport not to the cottage?? Some really beautiful places to visit including watergate bay and the food at the smugglers in was lovely. Thank you for an amazing holiday

  Really glad to hear you found our cottage comfortable thanks for your visit. We hope to see you again!! Property Owner

  Reviewed by Claire5.0★May 2024

• "Extremely well kept property with lovely features."

  Very close to Newquay and Padstow and a nice drive to other areas. Only constructive feedback would be to use the postcode in the book at the property on the website, as Google maps got us close but not exact

  I’m so glad you enjoyed your stay and liked our cottage thank you so much for your booking, we hope to see you again sometime!! I will check the postcode now! Property Owner

  Reviewed by Shelley5.0★May 2024

• "Excellent place for large family and dogs"

  Thanks very much for choosing Bro Tref for your holiday and we hope to see you again! Property Owner

  Reviewed by Julie Josie4.4★Jul 2023

• "A great stay for us."

  Thank you.

  Thanks we are glad you had a good time! Hopefully we may see you again! Property Owner

  Reviewed by Andrew3.8★Jul 2023

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