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"Superb apartment, located in an excellent position overlooking the estuary."
Could not fault the property or amenities within. Would definately recommend this property.
Reviewed by Joanne5.0★Sep 2024
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"Would like to see more seating in sitting room."
Reviewed by Jenny5.0★Nov 2023
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"No big issue but thought i would let you know about it, as i guess your probably not aware of it and only occurs when raining."
The guttering by the front door was overflowing and the sound of running water was quite loud during the night. I took a look and the water wasn't really running away quickly enough, I can only presume the guttering was blocked somewhere preventing the water to flow away as expected.
Apart from that, everything else was 10/10.
Thanks.
Many thanks for your feedback. We undertook a thorough clean and flush of all off the guttering after your comments and we found them to be more obstructed than usual, so we are grateful for you bringing it to our attention!
Property Owner
Reviewed by Darren4.7★Sep 2023
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"I find utterly disgraceful that you charge me £80 for a stain on a carpet you have not demonstrated I have caused."
You have only sent a close up photo of an apparent stain I caused, along with an invoice which would seem to be forged as the date has been tippexed and altered.
You then send the advice note from an email I cannot reply to and equally without the opportunity to reply. If you do not refund the £80.00 we will let the local tourist board now, provide comment on social media about your approach and then ask the credit card company to recover the monies.
Many thanks for taking the time to leave your feedback. We are very disappointed to hear how upset you are that you have been charged for the stain on the carpet. The cleaner reported the stain that was not there prior to your arrival. We made you aware of the situation with a photograph and an invoice, which we can assure was not forged. As per the terms and conditions of booking, deductions can be made for damage to the property. We take your comments very seriously and we understand your frustration on the way the situation was handled and we will review the process.
Property Owner
Reviewed by Gareth1.9★Aug 2023
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"Excellent choice - lovely apartment in a fabulous location."
Very close to the centre with fabulous views. Bright and airy.
Only negative - 6 adults and we had to delay showers as we ran out of water which was very frustrating as we had to get ready for a wedding.
Slippers from previous occupants found under the bed …
Despite the above would thoroughly recommend and return.
Reviewed by Jill5.0★Jun 2023
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"Generally the accommodation was lovely and all main areas were very clean."
The only issue was that a previous occupant had put away dirty crockery in the cupboards and covered it over with clean ones. This meant that we had was the majority of the plates, side plates and bowls before they could be used.
Reviewed by Emma4.7★Jun 2023
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"There is a problem with the water supply to this property."
The property shares a tank with the property below and when the tank is empty, which happens quickly, there is no water supply into the flat. This means no running water from any tap which impacts on everything from brushing teeth, showering cooking, washing up and using the dishwasher.
The tank empties more quickly than it fills and there can be hours without any water supply to the flat. We had to rely on bottled water which Coast & Country brought to us daily.
They and the owner are aware of the issue and we would advise checking with them prior to booking to ask if the system has been amended to cope. If you are already booked in, we would advise asking if the issue is likely to impact your stay.
A fabulous apartment in all other respects but this is a serious matter which means that we would not stay there again until the system has been upgraded.
Reviewed by Eduardo2.8★Jun 2023
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"Bed in main bed room needs new mattress that fits bed I was rolling off it in middle of night!"
!!
Dear guest, thank you for your feedback and we are very sorry to read that you experienced this problem. All of the mattresses were new just under three years ago but we will examine the main bedroom one, see what the problem is and then rectify the issue! Thank you again and we hope you were otherwise able to enjoy our home and that you had a lovely holiday.
Property Owner
Reviewed by Sue3.8★Apr 2023
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"Lounge would do with another sofa or a couple of easy chairs."
Ladies would like a mirror in each bedroom. The rug under the bed was rucked up making a trip hassard.
Dear Guest, thank you for your feedback and we hope you had a lovely holiday. We will examine the rug and correct the rucking! We are also looking to improve the seating in the lounge later this year. Thank you again!
Property Owner
Reviewed by Kevin4.1★Mar 2023
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"The welcome pack was a lovely treat, the apartment was in a fantastic location with lovely views."
Everything about the apartment was perfect, a real home from home experience.
No hesitation about recommending to anyone, we have already booked for next year, really looking forward to our return.
Reviewed by Sharon5.0★Oct 2022
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"This is a superb property."
Ideal location, well appointed and maintained. We would love to return at some time in the future. The only slight drawback is the ability of noise to carry through from the flat below - noticeable but not objectionable .
Dear guest, many thanks for your feedback. We have been working with the owners of the property below ours and over this winter we and they have installed acoustic engineer-designed acoustic insulation in the ceiling of the property below to do all we can to minimise noise transfer between the two properties. We sincerely hope that this investment will enhance the stay for all future guests! Thank you again
Property Owner
Reviewed by John5.0★Jun 2022
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"Lovely property with amazing views."
The only downside is the car parking as we got blocked in a few times and had to wait for people to return before we could go out
Reviewed by Emma4.7★Mar 2022
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"Everything was perfect."
Fab location, bright and airy apartment, very modern, we loved it!
If I had to give one tiny snag, I would say to put a hairdryer in there as it was very thoughtfully presented everywhere else.
Thank you for leaving us your feedback. We were pleased to read that the apartment was beautifully presented upon your arrival. We have passed on your comments to the owner, thank you. We look forward to welcoming you back sometime soon.
Coast and Country Cottages on behalf of,
Property Owner
Reviewed by Paula5.0★Jan 2022
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"Lovely bright apartment which was well equipped and very clean."
Only had one small issue and that is that the shower in the en-suite could have been hotter.
Thank you kindly for leaving us your feedback. We were really pleased to read that the apartment was beautifully presented and provided you with everything you required during your stay. We were only sorry that you had some difficulty with the shower – please be assured that should you have contacted our Salcombe office during your stay, a member of our team would have been able to assist with this. We hope that despite this issue, you had a lovely stay and we very much look forward to welcoming you back soon.
Coast and Country Cottages on behalf of,
Property Owner
Reviewed by Penny5.0★Dec 2021
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"Great apartment, lovely kitchen and bathrooms, really really nicely decorated and fantastic location."
Reviewed by Hugo5.0★Jun 2021
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"We've had a superb week in Salcombe."
The apartment has been perfect and we've enjoyed the lovely views. The apartment is well stocked with everything you need for a comfortable stay and has a lovely light and spacious feel to it. The parking is very useful however a little tight, especially if the other apartments are occupied, nonetheless, parking otherwise is difficult in Salcombe so it did help to have an allocated space on the doorstep, probably best suited to smaller vehicles.
Thank you for taking the time to leave us your comments. We were delighted to read that the apartment was presented beautifully and provided you with everything you required during your stay. We were only sorry to read that you had some difficulty with the parking arrangements. We hope that despite this you had a lovely stay and we hope to welcome you back to the area sometime soon.
Coast and Country Cottages on behalf of,
Property Owner
Reviewed by Melanie4.7★Oct 2019
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"We had a fantastic time and the views and location were simple perfect."
The accommodation was clean and suitable equipped although we struggled to turn on the hob, and failed to turn on the heating for the one evening we felt a chill.
All in all we loved the holiday but please note it is Church Hill and not Churchill.
Reviewed by Rachel4.4★Sep 2019
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