The Snug at Pickelden Farmhouse

22 Customer Reviews

• "The directions to the property were spot on, everything was as described and was very relaxing and could disconnect from everything."

  We weren't able to get along with the TV to put the volume up or the towel heating Inthe bathroom but didn't really bother us. Pretty sure if we asked they would have told us how to handle it tho. Overall we will recommend as we had an amazing time.

  Thank you for taking the time to review the Snug. We are so pleased you enjoyed your stay. Sorry you couldn’t get on with the volume or towel heater, we would of course have shown you if you had asked. Hope to see you again. Property Owner

  Reviewed by Laura5.0★Sep 2024

• "No hot water on one of our days after having a lazy morning, be good to know when the timers are set for!"

  Hosts were super friendly and the property was gorgeous, we would definitely stay again!

  Thanks for taking the time to leave feedback for your stay in the Snug. We are glad you enjoyed your time here and would be pleased to welcome you back. Sorry you experienced no hot water, the timer is set to come on at 6am to provide ample hot water in the morning and then set again for late afternoon. It does mention in the welcome book that there is a boost button if you run out in the kitchen cupboard ☺️ Property Owner

  Reviewed by Gemma4.4★Aug 2024

• "The place was nice and cosy."

  I think privacy was my issue. There was a lack of it. I stayed 4 nights with my partner and we arrived late the first night, the next morning l felt the owner was trying to make himself visible to say hello which wasn’t necessary. And they also took note that we arrived late the night before..not sure why it mattered to him. They also have their children’s/grandchildren roaming the garden and they have a bench right next to the snug where they sit which again is a lack of privacy because they would sometimes sit there when they know we’re staying there. The driveway is stone but where you are designated to park there is an awful lot of stones and sometimes your cars tyres would sink and it may be slow getting out of the stones. And it’s the only place on the driveway with too many stones. A lot of insects too you will wake up with a few spiders on the walls and ceilings. If the privacy was greater I would recommend it.

  Sorry your stay was not what you had expected. We are however disappointed by your review of the property and feel that perhaps it is a frustrated response to the claim made for the considerable damage you caused whilst here. As you can see the Snug has extensive 5* reviews and a perfect 10 award from Sykes so your review does not reflect this. However, We apologise if we made you feel uncomfortable by coming to welcome you. Guests are welcome to arrive at any time, that is why there is a lock box for your convenience. My husband was merely making polite conversation whilst on his way to his car as we like to check our guests have everything they need for an enjoyable stay. Our 6 year old does play in our private garden of our family home, this area is clearly marked as private as the Snug is set within 1.5acres of garden and paddocks. The only part of the Snug which is close to our boundary is the bins, which I believe was the one and only time during your stay that I actually saw you whilst you were by the bins, otherwise it sits within an acre of paddock backing onto woodland and a stream. We have no issue with parking our cars on the gravel drive which was created especially for the Snug and I also believe my husband offered for you to park on the older part of the drive if you were struggling. Insects are unfortunately a thing everywhere in the summer when windows are left open and lights are left on as was the case here. They would not have been there on your arrival as I inspect the property thoroughly before guests arrive. We do thank you for taking the time to review the Snug as it helps us improve the experience for other guests. We do prefer to receive feedback during the stay though so we have the opportunity to resolve immediately and ensure your stay is the best experience possible. Property Owner

  Reviewed by Adam3.8★Aug 2024

• "A relaxing few days at The Snug, a very comfortable snuggly cottage."

  It is decorated and furnished to a high standard, spotlessly clean and the wood fired hot tub made it extra special. The owners were friendly and accommodating and we only had to ask if we needed anything. Overall this was a perfect break for us, one we would recommend and wish to return to

  Thank you so much for your lovely review! We are so pleased you enjoyed your stay at the Snug and would love to welcome you back. Property Owner

  Reviewed by Karen5.0★Jul 2024

• "The snug is a lovely property in a rural area."

  It is cosy for couples looking for a short peaceful break. We loved the hot tub and Diesel the dog. We met Darron who was very helpful. Guests should note that, as advertised, the bed is double and not king sized. Also the surrounding lanes are really for single traffic and some are not in the best condition. We enjoyed visiting Folkestone and Canterbury.

  Firstly, thank you for taking the time to review The Snug. I am sorry your stay was not what you had hoped. This has come as quite a surprise as this review/scores do not reflect on your kind and very positive comments in the visitor book and what you said while you were staying here. Sadly we have no control over the condition of the roads in the surrounding areas. I am sure this is the same of most rural countryside properties all over the UK. We have extremely high standards for cleanliness which comes from a long hospitality background and shows in our reviews. We are sorry it wasn’t to your satisfaction. If there was a particular area that was not cleaned properly we would like to know so this can be addressed for future guests. If you had mentioned this during your stay we could have resolved any issues you may have had as Darren did when he showed you how to use the blinds and light the hot tub. The Snug comfortably accommodates guests for long stays aswell as short stays and we regularly have guests stay for a week or more. Some of which haven’t even left for days out and just enjoyed the tranquil space that the snug provides. We have also looked through the listing and it clearly states there is a double bed and everything else looks in order, so am unsure what is inaccurate? Property Owner

  Reviewed by Ann3.4★Jun 2024

• "The aptly named Snug is a cosy little retreat providing a big ol' dose of self-care!"

  With it's idyllic location and friendly (but not overbearing) hosts, this place really does have everything you need for a few days of peace and relaxation. If I had to come up with some constructive criticisim, I would recommend adding some information about a few local businesses to the guest instruction/info pack, such as Bagham Barn and Badgers Hill. I had a lovely stay and would happily return in the future!

  Thank you for your lovely feedback, we are very pleased you enjoyed your stay. We will be sure to update the folder with more information on local businesses. Hope to see you again. Property Owner

  Reviewed by Katherine5.0★May 2024

• "The property is in a lovely position central to Canterbury, Ashford etc."

  It as a nice outlook with Chilham Square only 10 mins away by car and 30 mins if you walk, a lovely village with nice places to eat. The hot tub is a pleasant bonus. We would to visit again in the future

  Thank you for the lovely feedback. We are glad you enjoyed your stay and look forward to welcoming you back in the future. Property Owner

  Reviewed by Charles5.0★May 2024

• "The Snug was a lovely place to stay for our mini-moon just after our wedding."

  The perfect setting the switch off and relax. The Hot tub was amazing and the icing on the cake. Great distance from the centre of Canterbury, only a short drive for an easy day out. Great facilities meant we could have dinner in the Snug and enjoy the view.

  Congratulations on your wedding!! Thank you so much for your lovely feedback, we are so pleased you enjoyed your stay at The Snug. Hopefully we will see you again! Property Owner

  Reviewed by Jennifer5.0★Feb 2024

• "Lovely break, really enjoyed it."

  Only little bit of feedback would be the shower panel isn't big enough and when you shower there whole room gets soaked. Minor thing really but easily fixed

  Reviewed by Steven5.0★Feb 2024

• "Had the loveliest break away, from home to home."

  The hosts were so helpful whenever we had any questions! Everything else was perfect! 15 minute walk to the station which was only 5 mins into Canterbury centre. Would recommend

  Thank you for your lovely feedback. We are so pleased you enjoyed your stay, and we hope to welcome you back in the future. Property Owner

  Reviewed by Dani5.0★Dec 2023

• "Amazing place so named right the snug is a perfect getaway from stress the hosts ..."

  Amazing place so named right the snug is a perfect getaway from stress the hosts were on hand for everything definitely going back soon

  Thank you so much for your lovely feedback. We look forward to welcoming you back soon. Property Owner

  Reviewed by Matthew5.0★Nov 2023

• "We absolutely loved the Snug."

  It was perfect for our mini break. It ticked all the boxes and the hosts were so attentive and also set up the Hot Tub before our arrival. The Snug was everything we needed; relaxing, cosy and a mini home away from home. The grounds are also outstanding and lovely to wander around. We will definately be back and reccomend this to our friends and family.

  Thank you for your lovely feedback. We look forward to welcoming you back and are so pleased you enjoyed you stay at the Snug. Property Owner

  Reviewed by Sandeep5.0★Oct 2023

• "A lovely place to stay with all the home from home things you’d need, very clean, well presented and all the mod cons, not a negative thing to say."

  Thoroughly enjoyed our stay.

  Reviewed by Neal5.0★Oct 2023

• "Beautiful property, beautiful surrounds and amazing hosts"

  Thank you for the great feedback, you were a pleasure to host. Welcome back anytime. Property Owner

  Reviewed by Guy5.0★Sep 2023

• "Beautiful surroundings, very peaceful."

  The hot tub didn’t get hot at all despite using all of the paper & logs and stuff. There were quite a lot of bugs in the property which is to be expected because of the surroundings but I have a very big phobia of spiders and I was petrified. Quite a lot of spider webs on the ceilings and walls. The decor was lovely, very comfy bed although it was on the small side as my partner is 6ft. I would say that sun loungers are a must especially when the weather was as good as it was for us when we stayed. All in all we had a great time but I do think £400 is a lot of money for what it actually is.

  We are sorry your stay was not quite what you imagined it would be and are disappointed you didn't come to us for any help whilst you were staying. We would have been more than happy to have helped. Unfortunately the odd spider is part of country life. However, we hoover all the ceilings and walls and check for them before guests arrive, as I am a total clean freak so take a lot of pride in ensuring the Snug is to a standard that I would stay in myself which is reflected in our reviews so far. The hot tub is like a log burner so takes a little perseverance to get it really hot. After reading your message in the visitors book we tested it out and it reached 42 degrees in an hour so is doable. We would have been more than happy to have helped you light it properly if you had asked as we are only a text away. The bed is a standard double as per Sykes listing and the size of the Snug is similar to a suite in a hotel but with the added bonus of being in 1.5acres of countryside garden with a stream and a hot tub. We have found that most guests have brought their own sun loungers but it will be something we will consider in the future. Property Owner

  Reviewed by Jessica3.4★Sep 2023

• "Gorgeous property, in lovely surroundings."

  River at the bottom with a seat, very peaceful and also very private. The Snug had everything we needed and the owners are only a txt away if you require anything. There are a couple of pubs within a 20 minute walk and lots of walks on the doorstep. The train station is also just a 10 minute walk away which can take you to Canterbury. Hot tub was lovely to come back to. I would 100% recommend this property.

  Thank you for your feedback, we are very pleased you enjoyed your stay and the surrounding area. We hope to welcome you back to the Snug in the future. Property Owner

  Reviewed by Erica5.0★Aug 2023

• "Such a beautiful place to stay, lovely scenery!"

  The snug is fully kitted out to a really high standard and when we arrived it was immaculately clean. Hosts were very friendly and super helpful. The complimentary cookies were a really sweet touch, and the information book was very helpful for cab companies and things to do in the area. A perfect weekend away and we will definitely be coming back.

  We are really glad you enjoyed your break at the Snug. Thank you for your lovely feedback, we look forward to welcoming you back. Property Owner

  Reviewed by Maia5.0★Aug 2023

• "Relaxing week in a peaceful location, nice outdoor space."

  Friendly, welcoming hosts but were not intrusive.

  Thank you for your feedback, we are pleased the Snug provided a relaxing week for you. We hope you will return. Property Owner

  Reviewed by Mark5.0★Aug 2023

• "Stunning location and amazing area."

  Owners amazing and so helpful. Would recommend to anyone and would go again. Thank you

  Thank you for your lovely feedback, we are glad you enjoyed your stay and look forward to welcoming you back. Property Owner

  Reviewed by Lauren5.0★Aug 2023

• "Lovely property, finished to a high standard."

  We enjoyed a relaxing and peaceful weekend at The Snug. The property is very private, yet you have the comfort of knowing the hosts are on-site if needed. We would definitely recommend!

  Reviewed by Briony5.0★Jul 2023

• ""Beautifully kept property in a peaceful area."

  " Lovely and peaceful large garden area to relax in, friendly and helpful owners, inside very clean and modern with a comfortable double bed, would highly recommend.

  Thank you for the great feedback, we are pleased the Snug was nice and peaceful for you and you enjoyed your stay. We hope you will return. Property Owner

  Reviewed by Giovanni5.0★Jul 2023

• "Lovely little bolt hole, compact but with everything you need."

  Top spec equipment but it might be a good idea to have instructions on how to use things more readily to hand (had to get owner to instruct me on hob, and then had to google microwave manual). Lovely owners, very helpful, but beware leaving the doors open when evening comes, it becomes bug heaven indoors, I should have anticipated that though. Small (constructive-I hope) criticism, those chairs are not very comfy for tv watching, and the angle is all wrong to watch from the bed (unless that was something else I couldn't work out). Nice to be close to a stream, just sitting by water and trees is very good for the soul.

  Thank you for your feedback and the constructive criticism : ) We have since changed the manual to include those things and the TV bracket actually does pull all the way around so you can sit comfortably in bed to watch something. We are glad you were able to relax by the stream and hopefully you enjoyed your stay. Property Owner

  Reviewed by Rosalinde5.0★Jun 2023

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