Gwinear

32 Customer Reviews

• "This property was lovely or so we thought at first ."

  It was clean , well equipped ( although there was no bath plug , this was put right ) and well situated with beautiful views of Carbis Bay . All good , you might think . That is until you factor in the people and very large german shepherd dog permanently living in flat 10 directly below the flat 11 holiday let. Front the first evening we were forced to listen to their televisions on so loudly that we could not hear ourselves speak - seriously and this went on every day and night . Next came 6/6.30 am repeated door slammings over and over . Then during the evenings we had a nice little game lasting over an hour at a time called - bounce a tennis ball or similar on the laminate flooring throughout their flat OVER AND OVER AND OVER for the very boisterous , very large german shepherd dog . We had NO PEACE what so ever whilst we stayed in this property which was not a cheap holiday let by any means and had a completely ruined break that we had looked forward to and needed for a long time . There is absolutely no way that the owner of Gwinear ( flat 11) does not know about this and we would never have rented this holiday let had we had any inkling of what waited for us . We want to ask Sykes and the owner for a refund for our ruined Christmas break . Please get back in touch with us asap . Mrs Heather Saunders

  Thank you for your feedback, we are pleased to hear you enjoyed the views Gwinear has to offer. We are so sorry to hear of the issues you encountered during your stay, there has never been a previous noise complaint from the flat below before, so we are sorry this occurred during your stay. Unfortunately, as you did not report the noise at the time, we were not given the opportunity to rectify this during your stay. Despite this we hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Heather3.4★Dec 2023

• "A lovely apartment."

  Nice and clean. Cosy and warm when need be. Super views. It would be nice if there were black out curtains instead of a blind in the bedroom. Don't know why the building is floodlit. Could a small carton of milk be left in the fridge? We had a very long journey, 11 hours! So needed a coffee.

  Thank you for your feedback, we are pleased to hear you found the apartment nice and clean. We will be sure to pass on your comments to the owner for their consideration. We are very sorry to hear you had no milk on arrival this is provided on arrival we will be sure to raise this with the housekeeper. We hope you had a lovely holiday and we hope we have the opportunity to welcome you back again in the future. Kind Regards, The Carbis Bay Holidays Team. Property Owner

  Reviewed by James5.0★Oct 2023

• "Ideal location right next to Carbis Bay Train station."

  popped into St Ives a few times, just as well as the streets are not car friendly and parking is limited. Excellent views from the apartment over Carbis Bay. A smart, reasonably sized apartment in a quiet area. The goodies left by Carbis Bay Holidays were a nice touch. Apologies for not leaving a comment in the Visitor's Book as I did not have a pen. The weather was overcast and misty for the first couple of days but was brighter for the rest of the week. Great weather for October, to be fair. I will definitely consider returning to Carbis Bay again, an excellent base for exploring the area.

  Reviewed by Andrew5.0★Sep 2023

• "Lovely clean spacious apartment in a lovely area of Cornwall."

  First time in Cornwall, loved it.

  Reviewed by Craig5.0★Aug 2023

• "Lovely apartment with great views."

  Conveniently located, just a 2 minute walk to the train and 5 minutes to the beach. We had a fantastic holiday!

  Reviewed by Mark5.0★Jul 2023

• "Apartment generally clean and tidy on arrival."

  One of the freezer trays were dirty and a few hairs in bathroom. Apartment in an ideal spot for walking coastal paths and beaches and train. Could do with some new soft towels and new furniture on the balcony. Overall a lovely place to stay

  Thank you for your feedback. We are saddened to hear that you had a few issues during your stay. Thank you for your constructive comments, these have been taken on board and reported to the necessary departments. If you have any issues like this during your stay please contact the local office and one of the local team will be able to assist you straight away. We hope to get the opportunity to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Diane4.4★Jun 2023

• "Perfect apartment, spotless, very thoughtful arrival gifts."

  Perfect location

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property! Thank you again for your comments and we hope to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Julie5.0★Nov 2022

• "Excellent as always - though bedroom TVs are NOT smart TVs."

  Also a few small things need looking regards repair - shower door in en suite not properly attached at top, floor tiles in kitchen cracked and need replacing, lounge door lock to balcony very stiff. Many thanks - see you next year :)

  Thank you for your feedback. We are saddened to hear that you found a few issues during your stay. Thank you for your constructive comments, these have been taken on board and reported to the necessary departments to try and ensure these areas are looked into. If you have any issues like this during your stay please contact the local office on 01736 630015 option 2, and one of the local team will be able to assist you straight away. We hope to get the opportunity to welcome you back in the future. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Helen4.7★Jul 2022

• "We really enjoyed our stay."

  The flat was lovely and in a convenient and attractive location. We would definitely recommend the property to others and would stay again.

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sharon5.0★Jul 2022

• "From the moment we arrived we were so impressed how clean and very well equipped the apartment was,hugely spacious and smelt fresh and clean."

  A nice touch with chilled apple juice and chocolates. The views were splendid and we heard No noise from the building site from over the way. We shall definitely be booking again and we've noticed how booked up this apartment is.. Thank you for accommodating us Skye cottages a 10/10 hoilday :)

  Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future. Kinds Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Sophie5.0★Jun 2022

• "Absolutely fantastic."

  We have nothing bad at all to say. The apartment was amazing. The views were stunning.

  Reviewed by Zach5.0★May 2022

• "The property provided a good base to explore some of Cornwall."

  It would, however, have been good to know about the building works that were going on outside the property as it was noisy and disruptive on occasions. Had we known about the works, we may not have booked that particular property. There was also an outside light that stayed on all night and shone quite brightly into the property which was a little annoying when trying to get the children off to sleep.

  Thank you so much for your feedback. We are sorry that you weren’t aware of the building works, we can see that this notice has been in place for some time prior to your booking and we hope that people see this notice regarding the building work which can be found at the bottom of the web page for the property and also appears at the top on the page when booking. Gwinear has included a 20% reduction in rental cost due to the proximity of the building works. Apologies that the light outside seemed disruptive, we will pass this onto our property management team to see if there is anything we can do to rectify it. We hope to welcome you back in the future and thank you again for your comments. Kind Regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Ben3.4★Apr 2022

• "What a brilliant property!"

  We had a great stay at Carbis Bay and would definitely stay in this property again in the future. It had wonderful facilities and it was in a fantastic location

  Dear Georgina, Thank you so much for your lovely Feedback following your recent stay at Gwinear. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Georgina5.0★Sep 2021

• "The apartment is in the perfect location with an easy walk down to the beautiful Carbis Bay Beach."

  Very well appointed with everything you could need for a comfortable stay. Stunning views from all the windows. We will definately return, and whole heartedly recommend.

  Dear Heidi, Thank you ever so much for your wonderful feedback, it is much appreciated and we are so happy you had such a good time. A well deserved change of scene and break I am sure! Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Heidi4.7★Aug 2021

• "The facilities in the apartment were good quality."

  It was a shame that the cleaning upon arrival was fairly poor and we had to clean the kitchen, chairs and floors ourselves. Great location, right next the the station, coastal path to St Ives and a short walk to the beach. Ideal for anyone wanting to be in the centre of Carbis Bay, but need to be fairly mobile due to local hills and a few steps up to the apartment.

  Hi Alexandra, Thank you ever so much for your feedback. I am so sorry to hear your encountered cleaning issues during your stay, please do always feel that you can call us direct (01736 630015 option 2) as we would always like to ensure that you have a pleasant stay and rectify any issues you feel were not up to standard. We will pass your feedback across to the housekeeper to ensure these items are rectified going forward. We hope you had a lovely holiday and a well deserved rest with some sand between your toes. Kind regards, The Carbis Bay Holidays Team Property Owner

  Reviewed by Alexandra3.8★Aug 2021

• "Another lovely stay in Gwinear."

  Great location and apartment has everything we needed, unfortunately the apartment wasn’t as clean as last year, the floors seemed dirty and the windows had handprints and marks on them. Also there was no mention of the building work that would be going on. We were woken up every morning before 8 by noisy diggers and builders. Such a shame!

  Reviewed by Lisa3.8★Jul 2021

• "Second time booking with Carbis Bay holidays."

  We will be back. Thanks

  Reviewed by Gillian5.0★Jul 2021

• "There was a large scale construction project happening directly in front of the apartment so we got to wake up to the sound of heavy machinery, beeping and hammering every morning."

  Also we both noticed after a few days how dirty our socks were going into the wash, the windows in the living room were covered in hand marks. The TV service kept getting interrupted every few minutes making it impossible to watch anything.

  Dear Mark, Firstly, apologies for the delay in responding to your feedback. Thank you for your feedback relating to Gwinear, we always welcome guest observations to help us improve things. The construction work is unfortunately out of our control, although we can understand the frustration. This is being monitored closely and we are updating our website in accordance to our findings. In regard to the cleanliness, we have passed this to our housekeeping team. We endeavor to keep our properties to a very high standard. Kindest Regards, Carbis Bay Holidays Property Owner

  Reviewed by Mark3.4★Jun 2021

• ""Apartment was spotless."

  Kitchen was lovely everything you needed. Bedroom comfortable and cosy._Great position just behind the station and public footpath down to the beach.__Building work going on next door, trucks coming and going, a little loud sometimes but didn't spoil holiday as mostly out all day.__Would return to this apartment."
  Diane Preece

  ReviewOct 2020

• ""The apartment was spotlessly clean and well appointed."

  It is in a very convenient location being close to Carbis Bay beach and the coastal path to St Ives one way and Hayle the other way. The train offers transport both ways too at a very reasonable cost and provides excellent service with trains running every half hour. The apartment had everything we needed. It was light an airy with views of the coast. Riveria apartments are about 35 years old but the accommodation had recently been modernised and had parking which is a real bonus."
  Lizzie Cook

  ReviewSep 2019

• ""We loved Gwinear apartment."

  It is in a good location with a great view. It was spotlessly clean and very well stocked. The beds and pillows are very comfortable and the white towels lovely and fluffy. Also, the welcome gifts were much appreciated. Carbis Bay and St Ives are beautiful and we loved Cornwall. It is only a short walk from the apartment to the train station to get a train into St Ives and only costs £1 each."
  Diane

  ReviewSep 2019

• ""We have had a brilliant holiday in Gwinear Carbis Bay with our two grandsons Jack and Oscar."

  The superb beach is a short walk away and the sea is an amazing turquoise colour. The accommodation was first class and could not be faulted, with sea views of St Ives to the west and Lelant to the east. Close to the railway station with regular trains to St Ives along the picturesque coastline."
  Cheryl Coles

  ReviewApr 2019

• "“Very comfortable flat in a fabulous location."

  Beautiful scenery, an ideal place for recharging the batteries and escaping reality. Thanks” Danuta Szeliga

  TestimonialDec 2017

• "“Great holiday & weather."

  Lovely apartment. Will certainly be returning. Views great! Thanks” Steve & Denise Hill

  TestimonialSep 2017

• "Lovely apartment!"

  St Ives as beautiful as ever! Thank you.x Jean and Dave Hodgkiss

  TestimonialSep 2017

• "“Lovely apartment, lovely village."

  Look forward to returning. Thanks.” Sampson family

  TestimonialAug 2017

• "“Very well presented flat, comfortable seating and bedding & well equipped."

  Excellent location with good views. Helpful housekeeper and thanks for the goodies.” Devalls

  TestimonialAug 2017

• "“Same as last year."

  Another lovely week in a great location. Still love the apartment and will be back again next year.” Ellis family

  TestimonialJul 2017

• "“Lovely apartment."

  Well equipped, location fantastic, cheap train into St Ives and to travel to other locations around and about. Will definitely be back! Thank you.” Dawn Steve & family

  TestimonialJul 2017

• ""The property was very well prepared, equipped and clean."

  The standard of accommodation was excellent. Home from home and we felt very comfortable. An excellent location. Views from the windows were delightful." Phyll Kieniewicz

  TestimonialDec 2016

• ""The flat in Carbis Bay was perfect, spacious, airy with good furniture and wonderful addition of balcony."

  It was spotless upon arrival and we liked the little touches like cling film, foil, tea, coffee etc in the kitchen, we will definitely return to the flat and book it again in the near future. We really loved our stay at Gwinear." Mr & Mrs Allen

  TestimonialAug 2015

• ""Gwinear is a new addition to our portfolio."

  Guest comments will be added as soon as we receive them."

  Carbis Bay HolidaysJul 2015

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