If you have purchased travel insurance already, please log in to view your policy information in the customer
To help with peace of mind on your holiday you may purchase travel insurance. We are a provider of travel insurance
and this can easily be added to your booking.
For full insurance details for holidays to the UK and Ireland refer to the
This holiday insurance policy includes cover if you receive a positive COVID-19 diagnosis within 14 days of your
scheduled departure date and have to cancel your trip. Cover also includes non-UK medical treatment and additional
accommodation, repatriation and travel expenses if you are diagnosed with COVID-19 during your trip.
We believe that taking out a holiday insurance policy, albeit not necessarily the policy which we offer, is a very
important part of your travel plans. Have you considered that falling ill, suffering injury following an accident or
even being unexpectedly called up for jury service is not dependent on where you are planning to travel? If you have
to cancel your trip and we cannot transfer your booking, we may be forced to apply our published scale of
cancellation charges. Also, if you are travelling inside the UK and you're unlucky enough to be admitted to hospital
during your trip and can't make your return journey, the NHS does not cover additional accommodation, travel or
repatriation costs. Unexpected costs such as these can add up, even if a close friend or relative can bring you
A holiday insurance policy is available for passengers travelling on our holidays. This travel insurance policy
is arranged by Towergate Travel.
Travel insurance policies issued before the 1st August
2023 are underwritten by ERGO Travel Insurance Services Ltd (ETI) on behalf of Great Lakes Insurance SE (GLISE).
Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK
Branch office: 10 Fenchurch Avenue, London EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is
authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation
Authority. Firm Reference Number 769884. Subject to regulation by the Financial Conduct Authority and limited regulation by
the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate
in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority's
Travel insurance policies issued from the 1st August
2023 are underwritten by ERGO Travel Insurance Services Ltd on behalf of Great Lakes Insurance UK Limited. Great
Lakes Insurance UK Limited is a company incorporated in England and Wales with company number 13436330 and whose registered
office address is 10 Fenchurch Avenue, London, United Kingdom, EC3M 5BN. Great Lakes Insurance UK Limited is authorised by
the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
Firm Reference Number 955859. You can check this on the Financial Services Register by visiting:
ERGO Travel Insurance Services Ltd (ETI) is registered in England and Wales, company number 11091555. Authorised and
regulated by the FCA, register number 805870 and registered office: 10 Fenchurch Avenue, London, EC3M 5BN.
The option to take out this holiday insurance policy is available as part of the process of booking your holiday on
This insurance policy will suit the demands and needs of an individual or group (where applicable) who have no
excluded pre-existing medical conditions, are travelling in countries included within the policy terms and who wish
to insure themselves against unforeseen events detailed in the cover section below. Subject to the terms, conditions
and maximum specified sums insured.
We will not provide you with advice about the suitability of this product for your individual needs but will be happy
to provide you with factual information.
We summarise below the details of the insurance cover provided which also includes 24-hour emergency service from
Towergate Assistance when you purchase the Single Trip Travel Insurance Policy. A summary of the cover is detailed
below. Full details of the key benefits, conditions and exclusions will be included in the policy wording, a copy of
which will be sent to you with your confirmation of booking. The policy wording is also available to view before
purchasing as you go through the process of making your holiday booking.
The cover under these policies is only available to United Kingdom residents being defined as: Any person who has an
address in the United Kingdom, has lived in the United Kingdom for at least 6 of the last 12 months, and is
registered with a General Practitioner in the United Kingdom.
The Single Trip Travel Insurance Policy may not provide cover for Pre-existing Medical Conditions, so it is important
that you review and respond to the questions below in order to have the full protection of your Policy. If you do
not take the appropriate action, or if you withhold information which we should reasonably be made aware of when
considering the provision of cover, then your policy may be cancelled, or your claim rejected or not fully paid.
If you are travelling within the United Kingdom you are not required to declare your medical conditions. However to
be covered for any medical conditions you have or have had, you must be able to answer NO to questions 1. to 4.
and YES to questions 5. and 6. a) and b) below:
If you are travelling outside of the United Kingdom You must telephone MediScreen on 0344 892 1698 if anyone to be
covered by this policy, or any person upon whose health the trip depends:
MediScreen's office hours are 9am to 5pm Monday to Thursday and 9am to 4pm Friday excluding Bank Holidays.
Important note: this applies to all destinations, including trips solely within the United
You must also notify MediScreen immediately on 0344 892 1698 if there is any change in your medical circumstances
between the date you first purchased Your insurance policy and the date your holiday is due to begin. If you do not
take the appropriate action, or if you withhold information which we should reasonably be made aware of when
considering the provision of cover, then your Policy may be cancelled, or your claim rejected or not fully paid.
If we can extend cover, we may charge an additional premium for doing so.
Please tell us immediately if your policy does not meet your requirements. If you cancel within 14 days of the
receipt of your documentation and you have not started a trip or made or intend to make a claim, we will give you a
full refund. Following this 14 day period, you continue to have the right to cancel your policy at any time by
contacting us. If the notice of cancellation is received outside of the 14 day cooling-off period no premium will be
Sykes Cottages Limited is an Appointed Representative of ITC Compliance
Limited who are authorised and regulated by the Financial Conduct Authority (their firm reference is 313486) and
which is permitted to advise on and arrange general insurance contracts as an intermediary.
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