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A.We work tirelessly to provide the best customer experience by working closely with our Home Owners, both on the quality of their properties, the cleanliness and maintenance but also in supporting them making the most out of
their Holiday home. It can be a farmhouse, a lakeside apartment and we love quirky and different with our shepherd huts and our yurts.
Customer feedback sits at the heart of our business and our post-holiday surveys are read by all. All comments, positive and negative are shared live with our Home Owners and our customer relations teams talk daily to our holidaymakers around
their on holiday experience and how best to improve.
A.We want all of our customers to receive exceptional service. If you feel that we have not delivered this please let us know so that we can put it right.
Calling us is the fastest way to get your complaint resolved by our dedicated customer service team.
Simply call our main number and select option 1 on the phone system and then option 3 again to get straight through to our dedicated Customer Service team.
We'll keep you up-to-date throughout the process of resolving your complaint:
If we are unable to resolve a complaint to your satisfaction, we can also offer you CEDR’s scheme for the resolution of disputes, which is an impartial and independent arbitration service.
A.Many of our properties are dog friendly. Please check the amenities section of the property description and please feel free to use our search box and select pets in the drop down.
Registered assistance dogs are allowed in every single one of our properties. Please just let us know in advance then we can inform our Home Owners.
Dogs are required to be well behaved, they are to be kept off all furniture and remain downstairs at all times. Please remember that they cannot be left in your holiday home unattended at any time. Please refer to our property descriptions
to understand about enclosed gardens as we know this is also an important part of your decision making process. Some of our properties charge for taking pets, please check our amenities section of the website for any relevant charges.
Each property shows if WIFI is available – With the WIFI logo. If there is no logo then this means the property does not have WIFI.
From time to time unforeseen situations happen in properties that mean the WIFI may not be available (tree falls on lines, internet provider issues) – We will, of course, do everything within our power to ensure WIFI is available, however, sometimes this may not be possible.
A.For each cottage on the website, prices are displayed below the availability calendar.
A Tiered Booking Fee is included in the price for the service that we offer, per week or per short break.
For some cottages, there may also be other charges over and above the basic rental price, e.g. linen,
heating, taking your pet etc. The 'Amenities' section of the relevant cottage description will provide full details. We accept payment by
debit cards (Switch/Maestro or Delta) and credit cards (Visa or Mastercard).
When you are booking well in advance we require a deposit of 30% of the rental, and a tiered booking
fee, plus any 'extras'. The balance of the rental is due 6 weeks before the start of the holiday.
You may also be able to take advantage of the “Book Now, Pay Later” offer allowing you to pay an
initial instalment towards your deposit of £20 at the time of booking. See the “Book Now, Pay Later”
Terms and Conditions for more information.
When you are booking within six weeks of the start date of the holiday we require full payment at the time of booking.
A.Most of our Holiday homes are available from 3pm on the first day of your holiday and require you to check out by 10am on the day of departure. We do have a few that are 4pm. This ensures the Home Owner or Housekeeper has sufficient
time to prepare the Holiday home for incoming guests. Please ensure you check your key collection email for further details.
A.Hot Tubs and Saunas are a wonderful way to relax and unwind, if your property includes the use of a hot tub or sauna then please ensure all guests read the important user guidelines before use. Owners take great care to ensure
the hot tub is ready for you to use on arrival, although, whilst every attempt is made on some occasions due to the strict cleaning and disinfection procedure they follow, the hot tub may not have reached the required temperature and there
could be a short delay before you can use it. If you have a serious illness or have a heart condition, high or low blood pressure, or any other medical condition which may affect your reaction to heat, then you should consult with your
doctor first. The body temperature of young children will rise much quicker than that of older children or adults using the hot tub/sauna due to their undeveloped thermo-regulatory mechanisms. Children under the age of 4 should not use
the hot tub and additionally, children aged over 4 should be supervised closely at all times by a responsible adult. Pregnant women are advised not to use hot tubs/saunas or to seek medical advice before doing so. We politely remind all
users wearing "fake tan" lotions or similar creams that they shower and remove these from your skin BEFORE entering the hot tub. Failure to do so will require a full clean and drainage of the hot tub and will result in you losing your
ALL activities during your holiday are undertaken at your own risk.
A. At Sykes Cottages we do everything possible to ensure you have an enjoyable stay, but occasionally things go wrong. If a problem occurs you should, in the first instance, contact the owner/caretaker who is responsible for the
management and maintenance of the property. Any assistance provided by Sykes Cottages in resolving a complaint in relation to your booking is provided on a goodwill basis and in our capacity as an Agent. Any problem must be reported immediately,
as you will appreciate that complaints made after your occupancy cannot be entertained.
A.In the first instance please call us to discuss the changes. If it's possible to accommodate them, we'll be happy to help. Please note that, once confirmed, bookings can only be moved to an earlier date. We are not able to change
a booking to a later date.
Changes to an already booked holiday involve extra administration and require us to contact the owner of the holiday property. To cover these additional costs we ask the holidaymaker to pay an administration fee of £30.
A.Details of our Cancellation Policy are available in Section 10 of our Booking Conditions.
A.When you make a booking you enter into a legal contract with the owner of the holiday property. To read our booking conditions, please click here.
A.Most of our Holiday Homes provide linen as part of the rental price. There are a few exceptions to this. Please check the amenities section of the property description to ensure you have the correct information.
A.Most of the properties we represent include fuel and power in the rental price. However, some may charge a supplement, have a coin meter or make a charge based on a meter reading at the end of your stay and some may charge extra
for logs/coal provided for open fires and wood burning stoves. Where there is a charge for fuel, this will be made clear in the 'Amenities' section of the cottage description.
A.All our properties include Electricity and heating in the holiday price, unless otherwise stated in the amenities section of the property description. Wood burners and open fires may require additional fuel. This may be required
to purchase separately.
A.All our properties are individual and each one offers something different. Standards are key to our success. Regardless of size, age and location, all will have the standard amenities you expect. Kitchens will be well stocked with utensils
and you can expect to have sufficient seating for the maximum number accommodated, along with the dining table. Please refer to the amenities section of the property description where we will list all that the property contains. Please
also take the time to view the internal photography included with each properties website entry which will give you an indication of the standards to be found.
A.You can pay the balance at any time before you due date. The easiest way to do this
is to log into the “My Account” section to access your
upcoming bookings, select the booking you wish to pay for and under Payment Details select the
“Make Payment” button.
If you haven't set up an account, you can make a payment by going to
entering your surname and unique booking reference number.
This will allow to you to make a full or part payment prior to you balance due date.
Alternatively you can complete your payment via our automated telephone service and following
the instructions – just call us on 01244356666, select 1 and then select option 2 to make a payment.
A.You can make a part payment of a minimum of £20 towards your balance at any time before you due date.
The easiest way to do this is to log into the “My Account” section to access your upcoming bookings,
select the booking you wish to pay for and under Payment Details select the “Make Payment” button.
This will allow to you to make a full or part payment prior to you balance due date.
If you haven't set up an account, you can make a full or part payment by going
and entering your surname and unique booking reference number.
Alternatively you can complete your payment via our automated telephone service
and following the instructions – just call us on 01244356666, select 1 and then select option 2 to make a payment.
A.When you book your holiday you can select to have the
balance taken automatically at the due date,
which is 6 weeks before the start of your holiday.
If your authorised card expires before your due date, we will notify you that you need to provide
us with updated card details in order to complete your automatic balance payment on the due date.
To do this, log into the “My Account” section to access your upcoming bookings, select the
booking you wish to amend your card payment details for and select Update card details.
You can then provide an updated payment method – we will take a payment of £1 in order to verify
your replacement payment method, which is deducted from your outstanding balance.
Live chat is available from 9.00am - 9.00pm 7 days a week.
Our reservations team are here to help you secure your perfect holiday cottage, We start taking calls from 9am - 8pm
Request a callback here
To manage your booking please go to your account.
Visit your owner portal to manage all aspects of your holiday property.
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