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"Location of apartment excellent, seating area in lounge not very comfortable, constant difficulty in using access Fob for the main gate, balcony furniture very poor and not comfortable you can not seat four people to a meal on this size table."
Thank you very much for your constructive feedback, we will forward your points across to the owner of the property in case they would like to look at upgrading the balcony furniture and seating in the lounge. We will also check the key fobs for the main gate in case the battery or disk needs replacing.
We look forward to welcoming you back to the area, Kind regards, The Carbis Bay Holidays Team Property Owner
Reviewed by CeriJul 2022
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"Turquarze is a superb apartment with stunning sea views."
The whole apartment is beautifully and tastefully decorated throughout and all appliances are of the highest quality. The apartment is ideally positioned for both beach and the train station next door makes a trip to St. Ives very easy and convenient. It was also fantastic to have your own private parking space in a secure car park. It really was a pleasure to stay here and cannot wait to return for another holiday. The only thing we would say is that we did not find the mattress on the bed that comfortable - perhaps a memory foam topper might solve this. It would also have been handy to have had a small saucepan in the kitchen equipment (saucepans present were all very large), and a couple of egg cups.
Dear Mrs Wilkinson, thank you for taking the time to leave such lovely Feedback following your recent holiday at Turquarze and we are so pleased that you thought the apartment was superb and that it was a pleasure to stay there. The views over the Bay really are stunning, aren’t they. Good to hear you appreciated the parking space as well. I’m very sorry to hear you didn’t find the mattress very comfortable, we have passed your comment on to the Owner for their consideration. I am also pleased to advise the Housekeeper that looks after Turquarze has checked and confirmed there were 6 eggs cups in the kitchen, so hopefully future guests will be able to locate these and enjoy a boiled egg for breakfast. We look forward to the opportunity to welcome you back again in the future. Kind regards, The Carbis Bay Holidays Team. Property Owner
Reviewed by TinaJun 2022
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"Lovely property and very comfortable bed."
Everything you could possibly need in the kitchen and the fridge freezer was fantastic!!
Can highly recommend
Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you back in the future.
Kinds Regards,
The Carbis Bay Holidays Team Property Owner
Reviewed by JulieMay 2022
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"We have stayed in Carbis Bay a few times in great places however this one is the best."
Spotlessly clean, easy to find, allocated parking. The best bit has to be the view of the bay from the lounge and bedroom. High spec appliances including coffee machine. Highly recommend, we aim to return.
Thank you so much for your positive feedback. We are thrilled to hear that you had such a wonderful stay and loved the property just as much as we do! We look forward to welcoming you back in the near future.
Kind Regards,
The Carbis Bay Holidays Team Property Owner
Reviewed by MaryMar 2022
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"Great holiday property and very relaxing after a day out walking."
Views are terrific from balcony,
Reviewed by AlanNov 2021
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"It was a shame to find you had changed the format of the main bedroom."
The added dressing room/ walk-in wardrobe was too small to function, and made the bedroom far too cramped. The added large tv at the corner of the bed made it difficult to get round. The bed creaked, padded headboard had disappeared and plain grey curtains, SO DRAB. The look and feel of a premier inn bed far outshines this one. Such a shame as the rest of the apartment still lives up to our expectations and previous memories.
Reviewed by IreneSep 2021
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"Superb standard of accommodation and perfectly located."
Spotlessly clean. Excellent communication from local staff when we had a minor issue (lightbulbs went).
Thank you very much for your feedback, it is much appreciated!
Kind regards,
The Carbis Bay Holidays Team
Property Owner
Reviewed by EmmaAug 2021
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"Lovely apartment"
Hi Richard,
Thank you so much and we look forward to the opportunity to welcome you back again in the future.
Kind regards,
Carbis Bay Holidays Property Owner
Reviewed by RichardAug 2021
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"Disappointed at still having to wait until 5 o'clock to get in to the apartment."
There wasn't a pass for the car park. The only contact number given is the main number but says it is only open until 5 o'clock and closed on Sundays which is not a lot of use when you can't get your key until 5 o'clock, luckily the housekeepers number was still in the book, but she told me they shouldn't take calls any more. Disappointed at still having to strip beds and bag up towels and bedding. This should not be necessary (hotels don't ask you to do this). Also checked the price for this apartment for next year and the price has been increased by £1,600 so won't be booking it again. As a long standing Carbis Bay Holidays customer, I am very disappointed with the way things seem to have changed since the takeover by Sykes.
Dear Christopher,
Firstly, I would like to thank you for taking the time to submit your feedback.
We are sorry to hear that you feel the 5pm is unnecessary, this is constantly reviewed, but at the moment with the COVID_19 pandemic still very present we feel our housekeepers need the time to ensure the property is cleaned and sanitized thoroughly for the arriving guests and this allows us to carry out any maintenance we may need to do also.
Apologies that you couldn't contact us via telephone, as our local offices are open until 5.30pm Monday to Saturday and we are supported by our Customer Relations team out of office hours. Any issues are dealt with accordingly by us here in the local office whether you report to the CR Team or direct to us.
I can assure you although we are now part of the Sykes family, we are still the same team based in the local office in Carbis Bay, along with the same housekeepers.
Unfortunately, the pandemic has resulted in a few changes that have been put in place to keep our team, housekeepers and guests as safe as possible.
We sincerely hope that you enjoyed your stay in Cornwall.
Kind Regards,
Carbis Bay Holidays Property Owner
Reviewed by ChristopherJul 2021
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""Beautifully apartment with undisturbed views of Carbis Bay beach."
Had everything we needed for a relaxing stay.
The bed was very comfortable.
The small touches of fresh flowers, milk and a cream tea were lovely.
Highly recommend this apartment."
Louise Payne
ReviewDec 2019
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""Have stayed in various apartments with Carbis bay holidays and have never been disappointed."
Turquarze was again one of the best and we loved it."
Eileen Penhallurick
ReviewNov 2019
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""Turquarze is a magnificent apartment in a fabulous location."
The views from the balcony and master bedroom are spectacular with Godrevy lighthouse to the North and St Ives harbour to the West. We have visited Turquaze a number of times and have seen both seals and dolphins swimming close to shore in the bay. Carbis Bay is an excellent location to visit the many locations along the Cornwall coast.
We think so highly of Turquaze that we have already booked a return for another holiday in August.
We couldn't recommend this apartment more highly; you won't be disappointed if you decide to make a booking.
"
Liz & Tony Gillard
ReviewJun 2019
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"What an amazing week."
The weather has been amazing, only topped by this superb apartment. We couldn’t not have asked for more. See you in 2 0 1 9
TestimonialOct 2018
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"Absolutely fantastic apartment!"
Looking forward to coming back!
TestimonialOct 2018
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"We have stayed in a few with Carbis Beach but this one is by far our favourite."
Really well equipped and wonderfully presented. Booked again for 2019 we love it so much!
TestimonialSep 2018
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"Beautiful apartment with amazing views."
Looking forward to coming back soon.
TestimonialAug 2018
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"Excellent week in Carbis Bay again in our favourite apartment!"
See you again very soon.
TestimonialJul 2018
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"What a beautiful apartment."
Everything you need and the Carbis Bay Holidays staff were wonderful nothing was too much trouble many thanks to Luke.
Joanne HayesJun 2018
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"Excellent apartment, fantastic views – Looking forward to staying again."
TestimonialJun 2018
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"A fabulous two weeks in a fabulous apartment!"
Thank you
TestimonialMay 2018
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"Hi just a quick line to say we had a great time and the accommodation was amazing."
PhilMar 2018
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"We recently stayed at Turquarze and has a very happy family holiday, kids loved ..."
We recently stayed at Turquarze and has a very happy family holiday, kids loved the entertainment and we loved the views, apartment was clean tidy and had everything we needed, can't fault it - we will be back
Mark MorrisJun 2017
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""We have had yet another fantastic holiday in Carbis Bay."
The apartment is the best we have ever stayed in. As we were blessed with plenty of sunshine during our October stay."
Jayne Rushton
TestimonialOct 2016
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""Lands End to Sennen Cove very enjoyable and not too long, also St Just to Cape Cornwall and obviously Carbis Bay to St Ives."
The position of the apartment meant the train and also good bus services so that we were able to get about without having to use the car all the time. (We particularly enjoyed the 300 open top bus from St Ives to Penzance). Restaurant wise we enjoyed the Badger Inn at Lelant which we discovered near the end of our holiday."
Anon
TestimonialJun 2015
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""We really enjoyed Turquarze, only disappointed we cannot get it for Oct!"
; we loved the view -so close to the beach from Caribs beach Apartments, we. Could even see the beach from the bed! Our fave meal has to be the Thai chef in Hayle-been going here now for 15 years! Also the Firehouse Restaurant in Fore Street is very good."
D. Scott
TestimonialJun 2015
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""We had a great time and must say Turquarze was one of the best places we have ever stayed at."
The accommodation was superb and was the location and views from the apartment. We went on walks in both directions to St.Ives and also Lelant along the coastal routes. We thought the walk to Lelant was the better of the two with better scenery along the way albeit slightly longer. The use of the local train line was also an added bonus. You could not ask for another thing in the apartment itself , fully kitted out and very clean and tidy."
D. Mathers
TestimonialMay 2015
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""We would like to thank you particularly for the delicious welcome basket and for decorating the apartment for our Christmas stay."
The interior design of the Turquaze is very stylish and everything compliments the beautiful sea view outside."
Anon
TestimonialMay 2015
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""We had a wonderful week in Carbis Bay - our first in that part of the country."
The accommodation and services offered were superb and we would not hesitate in recommending you and/or the apartment. We did try the beach path walks either side of Carbis Bay, one to St Ives and the other to Hayle, both of which we enjoyed immensely and of course the beach there was lovely. "
P. Murden
TestimonialApr 2015
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""The views from Turquarze are to die for and the short walk to the beach was like paradise."
The whole experience lived up to our expectations. Our two young sons (5yrs and 2yrs) loved every minute including watching the trains going past out of the bedroom window. We found a wonderful place to visit for young families and that was Paradise Park which we visited twice."
R. Muguza
TestimonialApr 2015
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""What a fantastic apartment with such stunning views."
All of us enjoyed waking up to the glorious vista every morning ! Turquarze was very well appointed with virtually everything you would need for a complete self catering holiday even a cupboard full of games, dvd's and a play station. We enjoyed the walk to St Ives, enjoyed a meal in the Sloop Inn and the Ocean Grill both on the Wharf. Good, reasonably priced food with friendly staff."
N. Rowland
TestimonialMar 2015
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""We have had some really good cottage holidays in the UK and Turquarze was our first apartment."
The view from the balcony took our breath away enhanced by the wall to wall sunshine and the blue sea. Everyday was so enjoyable, particularly the walk to St Ives, the walk to Lelant and around Godrevy. We mostly left our car in the car park and only travelled to a few places which included St Michaels Mount and Mousehole. The rest of the time was spent around Carbis Bay. The apartment was very clean, well appointed and a delight to stay in. "
A. Gurney
TestimonialMar 2015
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""The accommodation was first class and was perfect for a lovely week in St Ives, we loved the place and may be back next year."
"
R. & R. Nadin
TestimonialFeb 2015
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""We thoroughly enjoyed our holiday in Turquarze."
The standard of accommodation was exceptional, along with the standard of cleanliness. The administration has gone without a hitch, so all in all a wonderful holiday. The two restaurants we frequented whilst at the apartment were La Casita in Carbis Bay and the Alba in St. Ives. Both restaurants provided wonderful food and good service."
P. Hunt
TestimonialFeb 2015
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""Turquarze, is by far the best !"
I cannot fault the welcome from Pauline and cleanliness of all rooms. Best local discovery was the Badger Inn, Lelant and the cream teams in the garden of the station house at Lelant railway station."
M. Howell
TestimonialJan 2015
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""We are thinking very often of our fantastic holidays we spent at Carbis Bay."
We loved the apartment and especially the beautiful view on the beach, water. Everything was perfect: administration, service, standard of accommodation and fully met our expectations! We can recommend, walks on the costal path to St. Ives and Lelant, helicopter flight to Tresco (lunch at the New Inn), Porthminster Beach Café, Seafood Café at St. Ives"
C. Kolb
TestimonialJan 2015
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""We enjoy fantastic holidays in Turquarze, everything was lovely, the apartment, the beach, the weather, the golf-course, the churches,friendly people."
A very, very nice location, we love it! Especially the overlooking over the sea. Thanks a lot, we come back next year."
C & F Kogelboom
TestimonialDec 2014
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""We really enjoyed our stay in Turquarze."
We found the administration efficient. The apartment was very comfortable, clean and well equipped. Appreciated the "small" touches...the crisp white cotton bed linen, fluffy towels, good quality appliances, plentiful crockery and glasses, american fridge freezer...the list is endless."
A.Powell
TestimonialNov 2014
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"We had a fantastic week in Turquarze - yet again."
We loved the refurbishment and the standard of cleanliness, furnishings and equipment was again second to none. As usual, the holiday went really smoothly - from the booking, payment, key instructions, meeting with the housekeeper, through to the apartment itself - and all topped off with superb weather! We love our annual visit to Carbis Bay and wherever else we holiday it's never quite the same! Look forward to booking next year's holiday with you in the not too distant future and thank you for making our holidays so easy, relaxing and enjoyable
J Symms
TestimonialOct 2014
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""We had a wonderful holiday, and were very impressed with Turquarze."
Would certainly come again and recommend to friends. The setting was lovely, and the apartment brilliantly equipped. It certainly lived up to our expectations, and more. The view was amazing."
J. Throssell
TestimonialSep 2014
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""As usual the accommodation was exactly the standard we have come to expect from Carbis Bay Holidays - excellent."
We had a lovely relaxing week - exactly what was needed by all."
J. Swann
TestimonialAug 2014
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""Another lovely holiday & fabulous apartment at Carbis Bay, I think we may have found our favourite, (up to now anyway!"
). Everything was great & just as expected of your 5 star accommodation."
A. Millington
TestimonialAug 2014
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""Heather and myself have been very impressed with the service we have received from your company, from start to finish and by the quality of the accommodation itself."
We have already been recommending the apartment to our friends and we look forward to returning in future. It's a brilliant apartment in a fantastic location and the attention to detail made it perfect."
M. Atkinson
TestimonialJul 2014
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"Beautiful location and views and very thoughtfully equipped apartment made sure the wet we3ather didn't spoil our week."
TestimonialNov -0001