Turquarze

Love the apartment and the views and location are absolutely amazing!

Had a great week and the apartment has everything you could possibly need, however a little bit of feedback are two areas for easy improvement would be replace the leather sofa as it’s looking a little tired now. The other is that the table outside is looking worn, the chairs have been replaced but this has only highlighted the condition on the table which would make sorting outside admiring the views that little bit more special! I would highly recommend the apartment.

We have had a lovely hoilday.

Fantastic apartment with breathtaking views. The apartment exceeded our expectations. Having a parking space and being so close to the railway station made it even better.

Fantastic location, beautiful apartment, clean, tidy & well equipped.

Perfect. Thank you so much.

Had a great stay at this property.

The views were stunning, the beach felt like it is just downstairs. The property was clean, except the windows and doors near the balcony. The heating in the second bedroom with twin single beds was not working. Luckily, it wasn't that cold so it didn't affect us. We couldn't make the coffee machine work, it was giving error about descaling. One problem about the location is that you don't have many grocery shops, coffee shops or restaurants near by. And if you don't have a car it might be challenging to walk uphill to go to the nearest shop. I mostly used Uber Eats to get things, but they charge extra delivery fees for most things. I even paid £10 as delivery fees for a single food delivery from St Ives. Apart from this everything else was a great experience. You have everything on the property to make your stay enjoyable even on rainy days, there is PS4, Sky TV with full package, many board games, books etc. Although, the internet speed was not impressive, if you are streaming on multiple devices at the same time, the quality was not good enough. Overall, will definitely recommend this property.

Immaculately clean apartment with stunning views across Carbis Bay to St Ives and Godrevy lighthouse It’s a two minute walk to access the beautiful beach at Carbis Bay ideal for a family holiday.

Stayed at Turquarze again last week.

We’ve been staying there for years now. I have already sent feedback but on entering the apartment it smelt of cat wee, we had to have doors and window open. The sign in the en suite about the toilet flush being broken has been there for at least 5 years ! Patio doors in living room were dirty on the inside. It just isn’t the same as it has been, that’s why I gave 4 star as it’s no longer 5 star.

A wonderful property with a view to brighten any day, no matter the weather.

Ideal location, with wonderful walks on the doorstep. Great parking space for a large car. The apartment is well equipped with everything you might need. The property needs a little TLC, especially in terms of decoration (mainly woodwork) but it is the end of the season so perhaps to be expected. Please consider providing hand wash. We had a wonderful stay and would recommend the apartment.

Lovely property.

Very clean and suitably equipped. Easy access and good parking. Beds very comfortable. Only issues were the very low sofas and outside light not working. Would happily go back.

Lovely apartment with stunning views across Carbis Bay to St Ives and Godrevy Lighthouse, interior furnishings are to a high standard

Stunning place in immaculate condition, with everything you need and more.

The most amazing views.

What a fantastic apartment!

I loved my stay and will hopefully be back again. The views are stunning and it's great to sit in bed in the morning with a cuppa watching the sea, lovely and relaxing. I really loved the walk in wardrobe/dressing room too, that was great. The apartment is well equipped, the only one suggestion I have is that a nest of tables would be useful in the lounge as well as the existing coffee table, other than that perfect! Great location for the train to St Ives too. I had a lovely holiday and would definitely recommend Turquarze.

The property is starting to look a little tired.

We’ve stayed in many of your apartments and this one could do with a refresh and some replacement items such as the sofa and rug in the lounge. There were only 2 dinner plates and 1 teabag when we arrived. As there was three people staying this was a challenge. However we had a lovely time and would definitely recommend staying, and whilst we were very comfortable in the apartment, we just feel it’s time for an update.

We have stayed in this property many times.

The view is amazing and the location of the property so close to the station and the coastal path is just perfect. The apartment and especially the kitchen is very well equipped. Love going to sleep hearing the waves, then waking up to the most amazing view. However, a few negatives this time and advice: The security gate to the car park was broken and left open the whole week, despite Carbis Bay Holidays assuring us this would be fixed. We could not get the coffee machine to work. Was reported to CBH, who did offer to look at it but we declined but just wanted to report it. Cleanliness - looked very clean on arrival, but on our last day when we were giving it a quick hoover, a used plaster (not from us) was found under the sofa. The cleaners do need to check under the furniture too. There is a huge TV on a floor stand in the main bedroom which is a safety hazard, as you regularly catch your feet on the legs sticking out. If you need to put a TV in the bedroom, it needs to be wall mounted. The new walk in wardrobe is good, and we love the bed now facing the sea, but the door into the wardrobe needs to be removed or put on the outside as a sliding door. We both caught ourselves daily on the door handle. There is also not enough room to dry your hair in that space, a small dressing table would be a great addition to the bedroom, and as it is a good sized room there would be plenty of space. Would just add to the luxury of the apartment. Since Carbis Bay Holidays have been taken over by Sykes Holidays, they are very difficult to contact. In the welcome pack it says any issues to call your housekeeper, but no number given. The online message service failed due to being too busy. No reply from the WhatsApp message service. So I resorted to finding an old email address from our previous stays before the change, which I finally got a reply. But the above negatives would not stop us staying again, as the positives outweigh the negatives. It is an amazing place.

Apartment was immaculately clean on arrival Complimentary milk, biscuits tea and coffee were a pleasant surprise The apartment overlooks Carbis Bay beach an ideal location two minutes walk away The train to St Earth and St Ives is a five minute walk from the apartment An ideal base for visiting Cornwall

The apartment was fine EXCEPT for the absence of a curtain on a window in the main bedroom.

Absolutely ridiculous and we found it very difficult to get a good nights sleep. It was so bad that we left on the Wednesday , in other words 3 days before our scheduled departure.

Great location but for the price was not as we expected.

Smelly drains in en suite. Dirty shower heads in twin shower. Dining chairs very uncomfortable as were the patio chairs. No option on lighter duvet, it was very hot during our visit. Electric pedestrian gate would not work for us,or others. The expectation we would strip beds and empty bins is not on at this cost. Please do not quote COVID as the issue here, simply not true. I would return but with lower expectations and at a cheaper time of year, or find an alternative.

Lovely apartment.

Very clean, comfortable bed and beautiful views. We unfortunately lost out on the last few days of our holiday due to the train strike. We had tried to move our holiday to next year and was refused despite offering to pay for an additional week. However this in some ways was fortunate as despite checking directly with Carbis Bay Holidays when booking, we discovered there was no lift access to our apartment despite reassurances that there was on booking. This made it very difficult for my father who suffers Parkinsons to get up and down the stairs, hence us double checking lift access ( we remembered there was a lift in the apartment block when staying at another apartment) and mentioning this to Carbis Bay Holidays on booking as the booking description had mentioned stairs. Facilities wise one criticism would be no drinking glasses and chipped plates/cups and no shower mat as well as a temperamental lock on the front door. Beautiful apartment as above and would suit a family stay but not sure entirely the price tag stay was worth it although appreciate it was August time. Would recommend to others but not for those with mobility issues.

We have stayed in many of these apartments over the years so have a good comparison of the quality of each.

Main bedroom - this is a very small bedroom which has been made smaller to accommodate a very narrow walk in wardrobe. The door handles on the wardroom door are frustrating as you can catch these as the area is so narrow. The main bredroom has a 55" /tv - not sure why to large in a small room - the TV is also a trip hazard as has legs that stick out so really it would be better wall mounted. The king size bed has an oversized duvet which again is a trip hazard. The space would accommodate a superking size bed if the large TV was taken out. This room overlooks the sea and the view is spectacular to wake up to - you are woken at about 5.30 (!) due to the fact that there is a large half circle high level window with no blind! So be mindful of this - you might be ok with it but only if you are a 'lark'. Bedroom 2 - having stuggled with the main bedroom - tried the second bedroom (good thing there were only two of us) - one of the beds is old and in need of replacment please - sorry couldnt find comfort there. Other than that this bedroom is quite adequate. Bathroom one - nice and large - and spacious - unfortuantely had intermittent (and unplesant) smell of bad drains which need looking at. Bathroom Two Nice size shower and a good room. Kitchen Nice and spacious kitchen and well-equipped. We usually get scones and cream (or a voucher) on arrival at these apartments - was always a nice touch - but nothing this year. The large fridge is particularly good. Lounge / Dining area Large and spacious and looks good. The only comment would be that you cannot sit long on the very large sofa as it is very uncomfortable and very low to the floor. Balcony Very good balcony and is the highlight of the whole apartment as has some sun on it for most of the day...... plus an amazing sea view. General Wifi is not particularly strong in this apartment - might be that the provision needs checking. Parking is secure and allocation of space is good for a large car - we have estate size car and was good parking space. Overall the location and view is amazing, would have liked a more comfortable stay - we came away a day early...

A stunning property, beautifully laid out in the most aesthetic location.

The apartment is really safe with everything being gated from the front and back and access only being granted to those who have the codes/fobs. The apartment is only a short 2 minute walk across the road to the beach, perfect for a warm day. Given the location of the property, even on a rainy day, you can cosy up inside and enjoy the view of the beach along with a hot drink and Netflix/board games to keep you busy. We had the most amazing time, and we would most definitely book again!

Excellent location just 3 minute walk to beach.

Apartment very clean and well maintained. Train station just a few minutes away with trains to St Ives every half hour.

We have stayed at Turquarze before but we were very unsure of booking again after one of the recent very negative reviews.

After contacting Carbis Bay Holidays, their reply assured us all the issues had been dealt with. We decided to chance it and go ahead with the booking as we love to stay in the apartment, and the few apartments available at Carbis Beach Apartments did not look quite as luxurious. So glad we did, it is as wonderful as we remembered and as promised all the issues had been sorted. Absolutely gorgeous views, and wonderful to drop off to sleep hearing the waves lapping on the beach. Exceptionally clean. The weather was unexpectedly kind to us, but in the evening it did drop cold and we had an issue with the radiators in two of the rooms not working, but a quick phone call to Carbis Bay Holidays had that sorted out in a few hours whilst we were out for the day. Looking forward to booking again!

We’ve stayed in this apartment for nearly 10 years so we obviously love it.

Still amazed to see the notice in the bathroom that the flush isn’t working ! Why is it taking all these years to fix it ?

Where to start?

We were kept waiting right up to the 4pm check in time on the Saturday that we arrived. We watched the cleaners leave and when we entered the property all of the floors were soaking wet, a good sign we thought, how wrong we were. This property has not seen a vacuum cleaner for some time, it was filthy. In the kitchen, the fridge door was plastered in greasy fingerprints with crumbs all over the floor. The pots and pans were greasy and had not been cleaned properly, the colander had the previous guests vegetables stuck to the side of it. All of the laminate floor is warped and lifted so much that you struggle to close the bedroom door with a dangerous plank sticking up that you could easily trip over. As we entered the bedroom there was a discarded contact lens on the floor. The grime under the door bar leading into the walk in wardrobe had been there for some time it seems. There is a hole in the wall leading into the bedroom as well. The bathroom floors had dirt all over them and the bath had not been cleaned. Into the lounge area, the table has a glass top with food under it, muck and grime all over the chrome legs. You could write your name in the dust under the television unit that had not been hoovered for some time. The sofa is quite another story. It is ripped and split, with pen marks over it, and the remnants of the previous guests dinner on it. The balcony had not been swept and the furniture that “is perfect for al fresco dining’ must have been picked up at the local boot sale, I have never seen such ugly cheap looking patio furniture in my life. I would like someone to show me how you get four people sat round the table. In short, this place is not five stars, as awarded by Visit England, in my experience it is in fact a dirty, uncared for property that cost us £2,800 for the week. I asked Sykes to get the cleaners back which, to their credit, they did quite quickly. The girl that came back was embarrassed at the state of the property, and, rightly so. She was one of three cleaners that arrived at 2.30 on the day we arrived. When I called Sykes on the following Tuesday (no call from them to me) to ask what they were going to do I was told that I should have expected damage to the property as it is ‘near the end of the season’. This is totally unacceptable. When you pay this sort of money for accommodation, I do not expect to have to compromise on the quality of it just because the season is nearly over. Naturally I asked for some sort of compensation given that in reality, we were not able to check in until the cleaner had left at 6.30 and to reflect the poor condition of the property. I also asked the owner to come and see me so that they could see the condition of their property. The owner never arrived and we were told that a refund of £125 was their final offer. The bottom line is that Sykes don't really care, the owner doesn't care as they get their money anyway. I have contacted Visit England and sent all of the 21 photographs that I took. I will NEVER book through Sykes again and I would urge you NOT to stay at this property, it is not five star and definitely not worth the money we paid.

Location of apartment excellent, seating area in lounge not very comfortable, constant difficulty in using access Fob for the main gate, balcony furniture very poor and not comfortable you can not seat four people to a meal on this size table.

Turquarze is a superb apartment with stunning sea views.

The whole apartment is beautifully and tastefully decorated throughout and all appliances are of the highest quality. The apartment is ideally positioned for both beach and the train station next door makes a trip to St. Ives very easy and convenient. It was also fantastic to have your own private parking space in a secure car park. It really was a pleasure to stay here and cannot wait to return for another holiday. The only thing we would say is that we did not find the mattress on the bed that comfortable - perhaps a memory foam topper might solve this. It would also have been handy to have had a small saucepan in the kitchen equipment (saucepans present were all very large), and a couple of egg cups.

Lovely property and very comfortable bed.

Everything you could possibly need in the kitchen and the fridge freezer was fantastic!! Can highly recommend

We have stayed in Carbis Bay a few times in great places however this one is the best.

Spotlessly clean, easy to find, allocated parking. The best bit has to be the view of the bay from the lounge and bedroom. High spec appliances including coffee machine. Highly recommend, we aim to return.

Great holiday property and very relaxing after a day out walking.

Views are terrific from balcony,

It was a shame to find you had changed the format of the main bedroom.

The added dressing room/ walk-in wardrobe was too small to function, and made the bedroom far too cramped. The added large tv at the corner of the bed made it difficult to get round. The bed creaked, padded headboard had disappeared and plain grey curtains, SO DRAB. The look and feel of a premier inn bed far outshines this one. Such a shame as the rest of the apartment still lives up to our expectations and previous memories.

Superb standard of accommodation and perfectly located.

Spotlessly clean. Excellent communication from local staff when we had a minor issue (lightbulbs went).

Lovely apartment

Disappointed at still having to wait until 5 o'clock to get in to the apartment.

There wasn't a pass for the car park. The only contact number given is the main number but says it is only open until 5 o'clock and closed on Sundays which is not a lot of use when you can't get your key until 5 o'clock, luckily the housekeepers number was still in the book, but she told me they shouldn't take calls any more. Disappointed at still having to strip beds and bag up towels and bedding. This should not be necessary (hotels don't ask you to do this). Also checked the price for this apartment for next year and the price has been increased by £1,600 so won't be booking it again. As a long standing Carbis Bay Holidays customer, I am very disappointed with the way things seem to have changed since the takeover by Sykes.

"Lands End to Sennen Cove very enjoyable and not too long, also St Just to Cape Cornwall and obviously Carbis Bay to St Ives. The position of the apartment meant the train and also good bus services so that we were able to get about without having to use the car all the time. (We particularly enjoyed the 300 open top bus from St Ives to Penzance). Restaurant wise we enjoyed the Badger Inn at Lelant which we discovered near the end of our holiday." Anon

"We really enjoyed Turquarze, only disappointed we cannot get it for Oct! ; we loved the view -so close to the beach from Caribs beach Apartments, we. Could even see the beach from the bed! Our fave meal has to be the Thai chef in Hayle-been going here now for 15 years! Also the Firehouse Restaurant in Fore Street is very good." D. Scott

"We had a great time and must say Turquarze was one of the best places we have ever stayed at. The accommodation was superb and was the location and views from the apartment. We went on walks in both directions to St.Ives and also Lelant along the coastal routes. We thought the walk to Lelant was the better of the two with better scenery along the way albeit slightly longer. The use of the local train line was also an added bonus. You could not ask for another thing in the apartment itself , fully kitted out and very clean and tidy." D. Mathers

"We would like to thank you particularly for the delicious welcome basket and for decorating the apartment for our Christmas stay. The interior design of the Turquaze is very stylish and everything compliments the beautiful sea view outside." Anon

"We had a wonderful week in Carbis Bay - our first in that part of the country. The accommodation and services offered were superb and we would not hesitate in recommending you and/or the apartment. We did try the beach path walks either side of Carbis Bay, one to St Ives and the other to Hayle, both of which we enjoyed immensely and of course the beach there was lovely. " P. Murden

"The views from Turquarze are to die for and the short walk to the beach was like paradise.The whole experience lived up to our expectations. Our two young sons (5yrs and 2yrs) loved every minute including watching the trains going past out of the bedroom window. We found a wonderful place to visit for young families and that was Paradise Park which we visited twice." R. Muguza

"What a fantastic apartment with such stunning views. All of us enjoyed waking up to the glorious vista every morning ! Turquarze was very well appointed with virtually everything you would need for a complete self catering holiday even a cupboard full of games, dvd's and a play station. We enjoyed the walk to St Ives, enjoyed a meal in the Sloop Inn and the Ocean Grill both on the Wharf. Good, reasonably priced food with friendly staff." N. Rowland

"We have had some really good cottage holidays in the UK and Turquarze was our first apartment. The view from the balcony took our breath away enhanced by the wall to wall sunshine and the blue sea. Everyday was so enjoyable, particularly the walk to St Ives, the walk to Lelant and around Godrevy. We mostly left our car in the car park and only travelled to a few places which included St Michaels Mount and Mousehole. The rest of the time was spent around Carbis Bay. The apartment was very clean, well appointed and a delight to stay in. " A. Gurney

"We thoroughly enjoyed our holiday in Turquarze. The standard of accommodation was exceptional, along with the standard of cleanliness. The administration has gone without a hitch, so all in all a wonderful holiday. The two restaurants we frequented whilst at the apartment were La Casita in Carbis Bay and the Alba in St. Ives. Both restaurants provided wonderful food and good service." P. Hunt

"The accommodation was first class and was perfect for a lovely week in St Ives, we loved the place and may be back next year." R. & R. Nadin

"Turquarze, is by far the best ! I cannot fault the welcome from Pauline and cleanliness of all rooms. Best local discovery was the Badger Inn, Lelant and the cream teams in the garden of the station house at Lelant railway station." M. Howell

"We are thinking very often of our fantastic holidays we spent at Carbis Bay. We loved the apartment and especially the beautiful view on the beach, water. Everything was perfect: administration, service, standard of accommodation and fully met our expectations! We can recommend, walks on the costal path to St. Ives and Lelant, helicopter flight to Tresco (lunch at the New Inn), Porthminster Beach Café, Seafood Café at St. Ives" C. Kolb

"We enjoy fantastic holidays in Turquarze, everything was lovely, the apartment, the beach, the weather, the golf-course, the churches,friendly people. A very, very nice location, we love it! Especially the overlooking over the sea. Thanks a lot, we come back next year." C & F Kogelboom

"We really enjoyed our stay in Turquarze. We found the administration efficient. The apartment was very comfortable, clean and well equipped. Appreciated the "small" touches...the crisp white cotton bed linen, fluffy towels, good quality appliances, plentiful crockery and glasses, american fridge freezer...the list is endless." A.Powell

We had a fantastic week in Turquarze - yet again. We loved the refurbishment and the standard of cleanliness, furnishings and equipment was again second to none. As usual, the holiday went really smoothly - from the booking, payment, key instructions, meeting with the housekeeper, through to the apartment itself - and all topped off with superb weather! We love our annual visit to Carbis Bay and wherever else we holiday it's never quite the same! Look forward to booking next year's holiday with you in the not too distant future and thank you for making our holidays so easy, relaxing and enjoyable J Symms

"We had a wonderful holiday, and were very impressed with Turquarze. Would certainly come again and recommend to friends. The setting was lovely, and the apartment brilliantly equipped. It certainly lived up to our expectations, and more. The view was amazing." J. Throssell

"As usual the accommodation was exactly the standard we have come to expect from Carbis Bay Holidays - excellent. We had a lovely relaxing week - exactly what was needed by all." J. Swann

"Another lovely holiday & fabulous apartment at Carbis Bay, I think we may have found our favourite, (up to now anyway!). Everything was great & just as expected of your 5 star accommodation." A. Millington

"Heather and myself have been very impressed with the service we have received from your company, from start to finish and by the quality of the accommodation itself. We have already been recommending the apartment to our friends and we look forward to returning in future. It's a brilliant apartment in a fantastic location and the attention to detail made it perfect." M. Atkinson

"We have had yet another fantastic holiday in Carbis Bay. The apartment is the best we have ever stayed in. As we were blessed with plenty of sunshine during our October stay." Jayne Rushton

Fantastic Views

We recently stayed at Turquarze and has a very happy family holiday, kids loved the entertainment and we loved the views, apartment was clean tidy and had everything we needed, can't fault it - we will be back

Beautiful location and views and very thoughtfully equipped apartment made sure the wet we3ather didn't spoil our week.

Hi just a quick line to say we had a great time and the accommodation was amazing.

Brilliant holiday

What a beautiful apartment. Everything you need and the Carbis Bay Holidays staff were wonderful nothing was too much trouble many thanks to Luke.

We have stayed in a few with Carbis Beach but this one is by far our favourite. Really well equipped and wonderfully presented. Booked again for 2019 we love it so much!

Absolutely fantastic apartment! Looking forward to coming back!

A fabulous two weeks in a fabulous apartment! Thank you

Excellent apartment, fantastic views – Looking forward to staying again.

Beautiful apartment with amazing views. Looking forward to coming back soon.

What an amazing week. The weather has been amazing, only topped by this superb apartment. We couldn’t not have asked for more. See you in 2 0 1 9

Excellent week in Carbis Bay again in our favourite apartment! See you again very soon.

Magnificent apartment in a glorious location.

"Turquarze is a magnificent apartment in a fabulous location. The views from the balcony and master bedroom are spectacular with Godrevy lighthouse to the North and St Ives harbour to the West. We have visited Turquaze a number of times and have seen both seals and dolphins swimming close to shore in the bay. Carbis Bay is an excellent location to visit the many locations along the Cornwall coast. We think so highly of Turquaze that we have already booked a return for another holiday in August. We couldn't recommend this apartment more highly; you won't be disappointed if you decide to make a booking. "<br/>Liz & Tony Gillard

Always lovely apartments and superb service

"Have stayed in various apartments with Carbis bay holidays and have never been disappointed. Turquarze was again one of the best and we loved it."<br/>Eileen Penhallurick

Fab-u-lous

"Beautifully apartment with undisturbed views of Carbis Bay beach. Had everything we needed for a relaxing stay. The bed was very comfortable. The small touches of fresh flowers, milk and a cream tea were lovely. Highly recommend this apartment."<br/>Louise Payne