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Verified booking
"This is a great location, however the house needs some urgent attention."
Downstairs loo is not fit for purpose in a tiny cupboard and the door doesn’t shut. We did call the owners day 1 as the old-fashioned toilet downstairs’ handle came off. They were responsive but insinuated it was our fault as it had “never happened before” and we didn’t feel like wasting holiday time calling about all the other smaller issues. The kitchen has a cupboard door hanging off, the mirror lights don’t work in the bathroom. The conservatory has a great view but again dirty stained blinds and it leaked in several places when it rained, narrowly missing electronics left on the table . I could go on. The owners need to stay in it for a night and they’d soon realise what needs doing. The garden is lovely, it had a bbq but it was so rusty we couldn’t use it and the bench slats are all detached from the bench. It has so much potential and is so close to shops etc but just needs some time and money spent now. The blind wasn’t attached in the master and we found the cord shoved in a draw so we fixed that. Again, no one seems to be checking any maintenance. This isn’t the job of holidaymakers to spend time calling up to report the multiple issues but the managers’ job to take care of the place. The sofas are grubby and need a deep clean etc. Parking we found on-street but it’s not the easiest place to find. A map would help find it on day 1! We didn’t feel it was worth the money with the amount of work that needs doing and wouldn’t book it again.
Thank you for your feedback. We were staying at the property prior to your arrival and everything was fine. So, we were very sorry to hear that you encountered some issues during your stay. Had we been made aware of all of these issues at the time, we would have done our very best to try and rectify them for you, during your stay. The leak you mention in the conservatory, does happen sometimes when the weather is bad and the wind blows in the wrong direction, some water may come in but we are having this looked at. Regarding parking, we do advise in the directions sent to guests prior to their arrival of areas for parking, to make things easier.
Property Owner
Reviewed by Ilona2.2★Apr 2025
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Verified booking
"We loved our stay in Padstow."
The upstairs conservatory with views over the estuary was the best place to relax. The house was well equipped and well decorated. We would stay there again.
Reviewed by Sharon4.4★Jun 2024
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Verified booking
"WOW!!!"
The location of this cottage is amazing, a hidden away treasure with great views. Our kids loved the secret passage ways to the shops. A short walk to the beach. The summerhouse was a bonus, great to relax in. Lovely garden, great cottage.....we really enjoyed our holiday in Padstow. Highly recommend this cottage.
Reviewed by Mark5.0★Jun 2024
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Verified booking
"We love Mount Pleasant and this is our second visit - very much our style and aesthetic."
The location is second to none and the garden is the perfect sun trap - albeit the beach is so close too. The conservatory is the perfect chill out zone with stunning views.
Reviewed by Jennie5.0★May 2024
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Verified booking
"Very disappointed in this property."
Whilst it is a very good size, in an ideal location and well equipped, it was sadly lacking in comfort and cleanliness. The listing claimed that no pets were allowed however not long after arriving our allergies reacted to such an extent that it was very clear to us that pets had been present recently, especially dogs. It is also hard to believe that the couches could be made so grubby by people alone. An there are of course the tiny pet chairs!!! like i said disappointed.
Whilst the upstairs was clean and tidy the furniture needs updating and replacing as do the carpets.
The kitchen was grubby with the oven grimy with grease inside and out. Some of the cutlery and crockery were dirty/unwashed with food dried on them pots, to the extent that we didnt want to prepare and eat food in the house.
It could have been clearer about the lack of parking - it was clear from the listing that the house did not have vehicle access but it claimed there was a car park close by. this was deceitful. High inaccurate and expensive.
Thank you for your feedback. If you contact us during your stay we would have been able to help immediately with any issues reported. We confirm no animals have been in the property and the property is pet free. The property is due to have a deep clean at the end of the season but the housekeeping team ensures a high level of cleanliness throughout the summer season. The property is listed not having a parking space and the car park is located nearby but it still require a walk to reach the property. For the price of your stay, the property is a Friday changeover and you booked a holiday across two weeks, which increased the overall rental.
Property Owner
Reviewed by Gary2.2★Oct 2023
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Verified booking
"What a lovely house!"
Perfectly located for Mayday & absolutely beautiful. Even the lack of parking didn't dampen our stay. The beds were comfortable, the garden lovely to sit in, & the view from the sun room stunning!
Thank you so much. Xx
Reviewed by Nick5.0★Apr 2023
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Verified booking
"Beautiful house, beds super comfy but a bit small."
Wonderful location quiet but a step straight into a bustling town.
Reviewed by Nicola4.4★Apr 2023
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Verified booking
"Had a wonderfully relaxing week at Mount Pleasant."
Lots of beaches in and around Padstow to walk or drive to. Everything you could want in the house - conservatory a benefit during the odd shower of rain and a bbq for relaxing during the evening. Highly recommend.
Reviewed by Andrew5.0★Jun 2022
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Verified booking
"We had a lovely stay at Mount Pleasant."
It’s very well located with a lovely garden and view. We’ll be back!
Reviewed by Glen5.0★Apr 2022
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Verified booking
"Great house and location, could do with a bit of a update and a better clean but ..."
Great house and location, could do with a bit of a update and a better clean but all in all we had a lovely time l would recommend staying here
Reviewed by Lisa3.8★Aug 2021
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Verified booking
"Comfortable, convenient, peaceful, homely hideaway in the heart of Padstow."
Great access to walks and beaches without the car, no parking at the property.
Excellent communication by the owner.
Wonderful family holiday.
Reviewed by Polly5.0★Jul 2021
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Verified booking
"We love Padstow and the Camel Estuary and return to the area year after year."
However, this October we were badly let down this year by Sykes Cottages and by the Owner of Mount Pleasant. We cannot recommend tMount Pleasant or Sykes Cottages. The standard of maintenance at Mount Pleasant is low. We arrived to find the cottage had no hot water. The area of damp in the boiler cupboard was evidence of a leak that has been going on a while. The first 3 days of our holiday were spent on the phone, liaising with the owner, with Customer Relations at Sykes and with the Plummer. We were able to have a wash on the Sunday by walking to the other side of the village to use the shower in a hotel. On the third day it was decided that the property needed a new boiler and the heating needed to be turned off too. Sykes informed us that they were unable to fulfill the booking and that we would have to vacate the property. The fourth day of our holiday was spent packing up, reloading the car, cleaning and tidying up the cottage and travelling elsewhere. We were moved to a rather gloomy, damp house in another part of Cornwall, where we had not chosen to spend our holiday (we had booked to be Padstow to celebrate our son's 18th). Needless to say we are pursuing compensation for our aborted holiday. However neither the owner nor Sykes are willing to take responsibility. We are currently still battling with unanswered emails, endless prevarication and passing the buck. We need Sykes management to step in and resolve this issue immediately.
Thank you for taking the time to leave this feedback. We are sorry to hear that you feel badly let down. As you are aware, the boiler problems were out of the owner's control and once the owner was made aware of the problem, everything possible was done to rectify the situation. The heating was working, but as you had no hot water the owner booked you a hotel room so that you could shower in comfort. Unfortunately, the plumber subsequently advised that a new boiler was required, so we offered you the choice of a full refund, or to be re-housed in a different property. We hope that the gesture of good will that you have received to compensate you for these issues will go some way to mitigating your experience.
Property Owner
Reviewed by Ruth1.9★Oct 2020
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Verified booking
"The accommodation was very good in most respects the only downside was the difficulty of parking anywhere near the property whether this was the result of the pandemic with so many people holidaying in this country ?"
Reviewed by Gerald3.8★Sep 2020
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Verified booking
"A beautiful family home for the week."
Ideally situated for the local amenities of Padstow i.e. the pubs LOL. The sun room was great, with exceptional views across the town & out towards the sea.
Reviewed by Natalie4.1★Jul 2019
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Verified booking
"The only downside was that there was no parking and I had to use a pay and display car park that cost £8 per day apart from that it is a great house."
Reviewed by Christopher5.0★May 2019
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Verified booking
"Wheelchair users will struggle with access"
Reviewed by Martin4.7★Dec 2018
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Verified booking
"Excellent location, down a little path at the side of the house and you are in the town."
The house is very clean and comfortable. Bedding and towels spotless. Very calm and relaxing atmosphere in the house. Well stocked with glasses, plates etc, the only negative comments I would make is that some of the kitchen utensils need replacing, some of the pans, knives were a little rusty so had to scrub them before they were used. The central heating system was a little tempramental but saying this we had a fabulous time and would definitely return.
Reviewed by Mandy4.1★Nov 2018
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Verified booking
"We had the most wonderful holiday."
The house is perfectly located, being able to nip down the path in a few minutes into the heart of town was perfect. A good size garden to allow our little boy to play whilst we enjoyed the evening sun. The house is well equipped and very comfortable. We will certainly return.
Reviewed by Sarah4.7★Sep 2018
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Verified booking
"Home was ideal for holiday with different generations of family circle."
Location was ideal for quick access to Padstow. Beautifully comfortable home with different areas to sit in and good garden with view of Camel Estuary. Would definitely recommend.
Reviewed by Linda5.0★Jul 2018
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Verified booking
"Stunning cottage in a perfect location"
Reviewed by Elizabeth4.7★Jul 2018
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Verified booking
"An amazing house right in the heart of Padstow."
The location couldn’t be better. It’s set back from the Main Street and has a beautiful garden overlooking the harbour.
The house is really tastefully decorated and cosy.
Really couldn’t fault the house.
Reviewed by Frances5.0★May 2018
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Verified booking
"Perfect location."
Beautiful home for the week. Very well equipped. As we arrived quite late a Welcome pack would have been appreciated. We thoroughly enjoyed our week
Reviewed by Susan5.0★May 2018
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Verified booking
"We had a great stay in this lovely cottage, very cosy, well equipped, handy for the town centre and with beautiful views of the estuary from the conservatory."
Only downside is the lack of parking, but we found on road parking about 5 minutes walk away.
Reviewed by Claire5.0★Mar 2018
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