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"Loved this property which is within walking distance to the beach, shops and restaurants and has a parking space!"
! Very comfortable and well equipped - perfect! We very much appreciated the welcome gifts as did Lola our schnoodle.
Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward to the opportunity to welcome you and Lola back in the future!
Kinds Regards,
The Carbis Bay Holidays Team Property Owner
Reviewed by CatherineJul 2022
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"Loved the property and location."
Have booked already for next year.
Thank you for your wonderful feedback. We are thrilled to hear that you loved the property and your stay! Thank you so much again for your comments and we look forward welcoming you back next year.
Kinds Regards,
The Carbis Bay Holidays Team Property Owner
Reviewed by AnnaJun 2022
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"Had a great time in a lovely apartment."
Brill location to everything but far enough away so we had a 10 minute walk in to town each day which we like.
Only minor negative but no surprise was a Grass Garden would have been better for our Dogs.
Thank you for your feedback. We are pleased to hear you had a great holiday. Clearwater is a lovely apartment in a great location. We hope to welcome you back soon!
Kind Regards
The Carbis Bay Holidays Team. Property Owner
Reviewed by JamesJun 2022
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"Clearwater was lovely!"
The location, facilities etc were great. We had a really pleasant week there. I took a point off for cleanliness. The windows had mould on them, there was litter under the sideboard and chair and there was opened items in the fridge.
Really lovely property and I would book again as I understand that the cleaner can’t cover everything in a short space of time.
The one thing for future bookings if you have dogs. Tregenna let off fireworks and whilst my dog doesn’t care about them they were very loud! I know Tregenna notify the residents of this. Maybe the owner or Sykes could notify staying guests.
Please don’t let the mouldy windows deter others from booking. This was a really lovely place.
Reviewed by SamanthaMay 2022
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"Clearwater was a beautiful spotlessly clean & comfortable apartment to stay."
We enjoyed our stay there very much, & are looking forward to going back in September. Thank you to the owners & to Carolyn the housekeeper & her team.
Reviewed by JudeApr 2022
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"Cannot fault and absolutely spotlessly clean."
Will definitely stay again.
Karen,Simon and Archie our dog.
Thank you so much for your wonderful feedback. We are so pleased to hear you had a lovely stay! We hope to welcome you back in the near future.
Kind Regards,
The Carbis Bay Holidays Team Property Owner
Reviewed by KarenApr 2022
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"We really enjoyed our time at Clearwater."
The location was great, so close to the beaches & shops having off road parking in st ives is a massive bonus too!
The property itself was clean & comfortable. However, the heating was very temperamental, we never complained about it because it was overly cold and we just put an extra layer on. Also, the pillows are a little hard, but that’s personal preference!
Overall we throughly enjoyed our stay!
Thank you for your feedback. We are happy to hear you enjoyed your stay. Please do inform us if you experience any problems with heating, our maintenance team are available to help fix any issues. Kindest Regards The Carbis Bay Holidays Team. Property Owner
Reviewed by CharlotteApr 2022
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"Patio furniture and outside patio were not cleaned."
Table and chairs not been cleaned for along time. Lamp in bedroom did not work, and no extra bulbs to change. Glass storage shelves were not clean. Could have done with more hot water. Standard of cleaning is what is letting this apartment down on our occasion. Other than that we had an enjoyable stay.
Thank you for your feedback. We are sorry to hear that some areas were not up to our usual standard for you, we are investigating these issues. Your comments have been taken on board and reported to the necessary departments to ensure these things get actioned. Thank you again and we hope to welcome you back in the near future.
Kind Regards,
The Carbis Bay Holidays Team Property Owner
Reviewed by SandraMar 2022
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"We enjoyed our stay at Clearwater."
Only issue was the central heating & hot water not working but Carbis Bay Holidays did their absolute best to sort it out. Would have been a 5 otherwise.
Thank you very much for your feedback. We are sorry to hear that you experienced this issue during your stay but are pleased that we helped with this. Thank you again and we hope to welcome you back in the near future.
Kind Regards,
The Carbis Bay Holidays Team Property Owner
Reviewed by CarolineFeb 2022
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"Sadly this lovely property’s heating was not on, on our arrival at 18."
00 in Dec!
Also no lamp working in twin room.
Tried putting heating on, but would not work. After phone many calls two different people arrived but was unable to fix it Saturday. Eventually a lovely guy came in Sunday evening and said he could only fix it for the evening only, as there was a problem with it. So throughout the week we had hot water, no heating, then when the heating was fixed, the next day we had no hot water.!!!
In the family bathroom the bath was extremely slippery, as my wife is disabled, she could not get out of the bath. No rubber mat or hand rail to get out. She had to stay there until I came back. Which was frightening for her.
It’s a fabulous property, wonderful location and was perfect on the ground floor as my wife has difficulty walking.
It’s a shame these issues was not dealt with BEFORE our arrival, then it would of been a 5 star stay as expected and as your website promises.
Reviewed by MartinDec 2021
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"Having been a regular customer of Carbis bay
Holidays for the last 10 years coming 2-3 times per year, we are extremely disappointed with the 50% plus price increases, other competitors of yours seem only be increasing prices inflationary."
This is obviously going to impact our future holidays in st Ives which is a shame as we have been very happy to use Carbis bay holidays for our breaks in st Ives.
Reviewed by CraigSep 2021
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"Cleanliness not up to standard as detailed in separate correspondence."
Several items/areas not cleaned and very dusty. Several lamps not working. Shower mouldy and in need of regrouting. Window frames mouldy and dirty. Mould on wall in master bedroom.
Dear Mrs Marner,
Thank you very much for your comments, I am so sorry that you felt the cleanliness was not up to standard when you arrived, had you let us know whilst you were staying in the property we could have arranged for the issues to be sorted at a convenient time, had you wished.
We have highlighted your concerns regarding the level of cleaning with the housekeeping team, and the issues have now been rectified. The season has been particularly long and heavy as almost all properties have been fully booked since the Government permitted travel and overnight stays following Covid-19 lockdown. This has meant that the gaps between bookings have been not been there when we would normally carry out maintenance checks, which are not feasible across a busy changeover window.
As soon as possible the properties will be assessed during the gaps to ensure the standard both our guests and owners are used to experiencing are maintained, but in this instance, the Owners recently stayed in the property and did their own assessment with housekeeping, as a result of which the issues were rectified.
The Owners have said, that if you are returning to the property, then they will agree a reduction of £100 on the next rental.
Thanks you for your valued feedback.
If you have any further concerns, please do not hesitate to contact us,
Kind regards,
The Carbis Bay Holidays Team
Property Owner
Reviewed by SAug 2021
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"Had a wonderful holiday & location of the property was perfect"
Reviewed by SusanJul 2021
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"Lovely accommodation, really close to st ives centre."
Great to have a parking space too.
Reviewed by JuliaJul 2021
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"Clearwater apartment was ideally located for us with a small dog , with one of the best beaches in the country 5 minutes down the hill , the car parking space is essential in st ives ."
The apartment was very clean and well equipped and we made best use of the outside enclosed patio in the brilliant weather.
Only Niggles are the Main bed needs a new mattress and the current regime that you have to be out by 9:00 am and can’t arrive until 17:00 and as parking in st ives is virtually impossible there is no point in arriving early.
Overall an enjoyable holiday and I would recommend.
Reviewed by PhilJun 2021
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""Myself, my partner and our little dog have just returned from our stay at Clearwater."
_What can I say , it was just as advertised and looked as it did in the photos, we wanted a relaxing getaway in clean and safe accommodation and that’s exactly what we got._We arrived to find the apartment spotless, clear COVID rules to follow, the apartment was clean fully equipment to a very high standard, which meant for us it was a home from experience for us both to relax and enjoy, the location was perfect walking distance to Porthminster beach and St Ives _We would also like to thank Abby for her hard work in making the property safe and clean and the text messages with all the information we needed_Will be recommending this place to our family and friends_Thank you again"
Glen Glen
ReviewOct 2020
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""Just stayed in an apartment in St Ives Cornwall."
It was beautiful and very clean, modern. Close to the beach, and town centre.
Really enjoyed our holiday, would recommend staying in this accommodation, and would definitely book it again.
Thank you."
Loraine Hartley
ReviewSep 2019
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""Thankyou for your recent email."
My husband and I thoroughly enjoyed our stay at 'Clearwater,' the apartment was absolutely beautiful with every need more than adequately catered for! We also enjoyed the short walk down the hill to the centre of St Ives."
Ann Shields
TestimonialOct 2016
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""We had a lovely stay at Clearwater thank you."
Perfect location, lovely and clean and the complimentary cream tea , shopping bag etc were really appreciated. Will hopefully be staying again next year. "
Ava Gunning.
TestimonialSep 2016
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""We had a great week in St Ives."
Clearwater is in a fab location and is a comfortable, stylish apartment. We enjoyed coffee and cakes and great service at Pels which is especially good for me as they do a good range of gluten free products, even crepes, Blas is great for a burger and we had a very sociable night in there, for steak I don't think you can beat the Fire House, and for a drink and a view The Hub. For something a bit different The Bean Inn at Carbis bay had a good choice of dishes."
C. Rawlings
TestimonialJul 2015
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""We had a great holiday at Gallinas Point, the property was clean , well equipped and very welcoming, close to st Ives and the beach at Porthminster is just perfect for our two preschool aged children."
Had to visit Carbis Bay quite a few times tho as we just love it there & it's there that our whole love affair with this area of Cornwall began! The outdoor area at Clearwater was also a real plus point for us with two rather adventurous toddlers as it was SAFE and enclosed."
H. Bond
TestimonialJul 2015
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""We had a fantastic holiday in St Ives and could not have wished for better accommodation."
The apartment was immaculate and had everything in it that we could have needed. Thanks for a wonderful holiday."
D. Logan
TestimonialJun 2015
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""We had another fantastic week in St Ives and the apartment was beautiful, the location and cleanlines of the apartment was great."
"
E. Torr
TestimonialJun 2015
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""We had a great stay in Clearwater at St."
Ives on our recent holiday, it is a stunning area. The accommodation and its location were excellent. We enjoyed the coastal path walk from St. Ives to Carbis bay and had enjoyable meals in Blas, Rhubarb and The Mermaid as well as a fantastic fish suppers from Becks in Carbis Bay. A visit to St. Agnes is worth a trip as the beach area and walks are stunning."
T. Coyle
TestimonialMay 2015
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""We had a very enjoyable holiday at Clearwater."
The apartment was clean and tidy well equipped and in a good location, handy to walk into St Ives. One of our favourite trips was to nearby Godrevy Lighthouse, parking at the National Trust car park and walking by the crashing sea. I'm sure we will re visit the apartment sometime and we will recommend to our friends."
B. & R. Pope
TestimonialMay 2015
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""We stayed at Clearwater, the apartment exceeded our expectations in terms of how well equipped the apartment was."
It was in a great location, close to Porthminster Beach and a short, yet pleasant walk into town, it was spotlessly clean and very well equipped ensuring that we had an easy, enjoyable stay."
J. & L. Bullock
TestimonialApr 2015
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""We had a great time the welcome pack and flowers were a pleasant surprise especially as we had forgotten to take tea and milk."
The apartment was very clean and had all mod cons and more. We would recommend the walk around the Penrose Estate lake and Looe bar with a drink at the Ship Inn Porthleven."
C Spearing
TestimonialApr 2015
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""Myself and my partner enjoyed our holiday very much."
We found the apartment very clean with all the 'mod cons'. It was in a great location, 5 minutes walk to the beach and 5 minutes walk into town."
A. Barnes
TestimonialMar 2015
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""The accommodation was in a perfect location and the apartment was very nice."
We were pleasantly surprised and enjoyed the stay very much. The good weather was a big bonus and made our first holiday in Cornwall a memorable one."
H. Patel
TestimonialMar 2015
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""Would like to congratulate you on the high standard of the accommodation provided."
We were very impressed with the apartment and will definitely book again. We have recommended to a number of friends."
P. Allen
TestimonialFeb 2015