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"On the face of it this property was satisfactory in that it had the right number of bedrooms and bathrooms, had a magnificent outlook across the valley and provided plenty of space for 6 adults to move around and socialise."
However, it was totally let down by the condition we found it in. The BBQ was full of dirty used coals and a greasy grill. Two glasses were chipped and dangerously sharp. Surfaces were not clean. Bags of rubbish were still inside the property. The twin beds that we had requested (and had confirmed in writing) to be made up into a double, had not been done. A chair was broken and unusable. The lounge area chair and sofa were covered in hairs (animal and human) and looked like they had never been vacuumed. The vacuum cleaner was so full it stopped working until we emptied it. The dishwasher still had mugs and cutlery inside. One of the bedrooms had no towels and we had to go looking for some. The patio chairs and tables were not provided with a sun umbrella so we could not sit outside comfortably.
For the sake of not interrupting our holiday, and because we are all resourceful people, we rectified everything we were able to and got on with things.
All of the above have been reported through e-mail to, and seen by, Sykes, but no action has been taken and nothing heard from them for more tha 3 weeks now. Hence the need for this unsatisfactory feedback.
Reviewed by Alan2.8★Jun 2024
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"An absolutely amazing property with fantastic views."
Definitely looking at next visit
Reviewed by Kelly5.0★Jun 2024
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"I booked Under Catswood to celebrate my 60th birthday and as a treat for my family, and what an utter treat it was."
We were all delighted with the open spaced, comfortable accommodation. To all have our own gorgeous bathrooms, well thought out spaces to be either all together or comfortably apart in all the reading nooks.
Clearly the most incredible feature of this property is its position drinking in Slad Valley and way beyond, just beautiful.
Fantastic walking, running back up the lane definitely counted as hill training. We became regulars at the Wolfpack. One of my best moments at Under Catswood was looking up from my copy of Cider with Rosie to see all my children reading rather than being on their devises…it’s just that kind of place. Magical.
Thank you for your lovely feedback. We are so pleased you enjoyed your stay at Under Catswood and enjoyed the time with your family, what a pleasure seeing them reading and no devices. We look forward to welcoming you back again soon to come and enjoy the Wolfpack once again.
Best wishes
Manor Cottages
Property Owner
Reviewed by Karen4.4★May 2024
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"We had a great time at under catswood."
The cottage itself is lovely and spacious and the views are outstanding. We particularly enjoyed the sun room when the weather wasn't so good as we could still enjoy the views.
The roads to the property are quite narrow although we only came across two cars when driving around them so it wasn't an issue. The drive entrance is also narrow and also slightly difficult to enter if you come from the other direction but don't let this or the narrow roads put you off if you want to enjoy this lovely property and those marvellous views.
Would recommend to family and friends and hope to return again in the future.
Thank you for this lovely feedback. We're delighted you enjoyed your stay (and the views!) at Under Catswood. We hope to welcome you again in the future. Best wishes Manor Cottages
Property Owner
Reviewed by Paul5.0★May 2024
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"Beautiful property but quite ridiculous access, to the point of questioning whether or not to go out by car."
Horrendous if icy or snowing. The turn off at the end of the drive is ridiculous.
Stunning in every other way, loved being in the house but wouldn't book again.
Thank you for your feedback regarding your recent stay at Under Catswood. It's wonderful to hear how much you loved the house and the view is something else!. But I'm sorry to hear you didn't find the drive easy to get up to the property. We do show the drive in the images on the website. We hope you still had a lovely time and we would love to welcome you again to another property in the future. Kind regards Manor Cottages.
Property Owner
Reviewed by Christopher3.8★Feb 2024
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"A beautiful house, in an absolutely magical setting, right in the epicentre of Cider With Rosie country."
We spent a wonderfully relaxing week at Under Catswood with our older dog in early December. The location is magnificent with spectacular views over the Slad valley, and south towards Stroud and Selsley Common; ending somewhere near the bridges over the River Severn. The Midcentury Modern house is equally spectacular. It is warm, well equipped and superbly laid out. Even though we are fussy people with high standards, we immediately felt at home. At night it is silent, except for the occasional Tawny Owls, by day the valley is peaceful and quiet. Perfect to get away from it all.
I grew up in Painswick as a kid, just in the next valley, and it was a treat to be back in the hills and valleys of Stroud. It was particularly magical to be able to re-read Cider With Rosie in the sunroom and glance up from the pages and see the places Laurie Lee describes in the book. A truly unique experience - thankfully we saw no two-headed sheep in Catswood!
Stroud is a very short drive down the valley and has all the amenities you might need if civilisation is required for any reason. The odd thing about Under Catswood is that while you are in the property, civilisation feels much, much further away than it actually is.
Our break was over way too quickly and we really hope to return again soon. I would recommend this property without hesitation. Thanks for a great stay.
Thank you so much for this lovely review which is greatly appreciated. We're so glad you enjoyed your stay at Under Catswood, particularly the atmosphere of this area of the Cotswolds. We would love to welcome you again. Best wishes Manor Cottages
Property Owner
Reviewed by Ben5.0★Dec 2023
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"Hi,
It is a great place, I would be very interested in knowing the history of the building."
Just 2 things
1) The coating ( teflon?) on the cooking pots is flaking off and they should be replaced
2) An expresso machine would be a great addition to the place......the final piece of icing on the cake!
Best wishes
David
Thank you for providing this feedback. We're glad you enjoyed your stay at Under Catswood and will certainly pass on your recommendations to the owner. We hope to welcome you again. Best wishes Manor Cottages
Property Owner
Reviewed by David5.0★Sep 2023
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"This was a delightful house,the view outstanding."
The beds are comfortable.
The house was clean.Loved staying there.One little thing the road upto the house is very narrow we had to reverse a few times as no where to pull in. Very easy to get to places out and about.
Reviewed by Rita5.0★Sep 2023
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"Lots of thoughtful extras."
Fantastic property.
Great views .
Very tastefully decorated adding to a peaceful break .
Reviewed by Mark5.0★Jul 2023
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"We had a a glorious week staying at Under Catswood
Fab House, all mod cons, we ..."
We had a a glorious week staying at Under Catswood
Fab House, all mod cons, we were very comfortable
So well equipped
We did eventually find out how to work the hob
Thank you for your feedback. We are delighted to hear that your enjoyed your stay. Best wishes, Manor Cottages
Property Owner
Reviewed by Sandra4.4★May 2023
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"A wonderfull property with simply amazing views over Slad valley."
I would certainly recommend the property to anyone looking for a relaxing/walking holiday.
Thank you for providing us with such lovely feedback on your stay at Under Catswood. We are so glad to hear that you enjoyed your time away and we hope to welcome you again one day in the future. Best wishes, Manor Cottages.
Property Owner
Reviewed by Chris5.0★Apr 2023
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"What a lovely property; perfect for a respite break for full-time carers where you can relax, unwind and soak-up/walk the glorious Gloucestershire countryside."
The house and grounds were striking in it's design and elevated position. Though many good touches in evidence (welcome pack, plentiful firewood, warm and clean on arrival), I would like to offer a little constructive criticism: some of the kitchen amenities (e.g. cooker) were a little over complicated and please update house instructions (esp. tv operation), but minor niggles only.
Otherwise, Under Catswood provides a terrific environment in which to recharge your batteries and soothe your soul. We very much look forward to our next visit.
We're so pleased that you had a well-deserved restful break and enjoyed the location. Thank you for your helpful comments which are being looked into. We look forward to welcoming you back again. Best wishes, Manor Cottages
Property Owner
Reviewed by Mark4.4★Mar 2023
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"An amazing property with spectacular views."
Well laid out and well furnished/equipped. The small step from the hallway to the kitchen is dangerous. Suggest you add on chamfered thresholds to avoid injury. Same to the middle bedroom. We stumbled a few times before we got used to it. Window handles need replacing as some are broken. Some basic instructions on operating the hob and oven/micro would help. Would have no hesitation to recommend this place.
Reviewed by Shailesh5.0★Feb 2023
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"Probably one of the most beautiful staycation places we have been."
We regularly stay in the Cotswolds in ‘traditional’ cottages, so this was a break from the norm. We cannot wait to come back! Yes the drive in is challenging, but well worth it. We found it best going out for the day then enjoying the house in the evening was best for darker, winter evenings.
The house was warm, comfortable and well equipped. Views were unforgettable and quite frankly incredible! Owners if you ever think of selling, please drop me a message! What a house!
Thank you for your feedback. We are pleased that you appreciate what a spectacular property Under Catswood is and that you enjoyed your stay. We hope to welcome you back
Property Owner
Reviewed by Maresa5.0★Feb 2023
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"Great place, thank you."
The heating is very efficient and the solar and heat pump make great sense. Once we’d controlled the heat level (we don’t do very hot houses) the timing couldn’t be controlled. It was on (pumps running) during the night. If the timing was reset or was controllable by tenants you could save energy output cost and the environment.
Other wise we had a great family get together. You probably won’t want to publish these comments online but very happy to say that Under Catswood is a fantastic holiday let.
Reviewed by Charles5.0★Feb 2023
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"Beautiful relaxing getaway superb location with amazing views."
The property is one of my favourites this being our second stay.
Thank you for your feedback. We are so pleased that you think Under Catswood is as fantastic as we do.
Property Owner
Reviewed by Jenny5.0★Dec 2022
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"Under Catswood was perfect for a long overdue family gathering."
Extremely comfortable, incredible views and very cosy in the winter. Access is not for the faint hearted and the snow and ice presented some challenges but worth it once you get there.
Thank you for your feedback. We are pleased that you enjoyed your stay at Under Catswood even during the snow. Best wishes, Manor Cottages
Property Owner
Reviewed by Marcus5.0★Dec 2022
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"The pictures don’t do this house justice!"
It was truly stunning, with amazing views and idyllic setting. It’s a really comfortable, relaxing and wonderful place to stay. We will definitely be returning. There’s lots to do in the area, great walks and places to eat. One of the best holiday let’s we’ve ever stayed in
Thank you for such a wonderful review. We are so pleased that you had a great time and we hope to welcome you back soon. Best wishes, Manor Cottages
Property Owner
Reviewed by Francis5.0★Dec 2022
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"The property was lovely and the views fantastic."
It was a great stay.
Three minor points that didn’t detract from our lovely weekend:
Windows locked so couldn’t be opened
No hairdryer
And quite difficult roads to the property
However all in all a beautiful property.
We are pleased that you enjoyed the property and the views. Thank you for your comments, these will be passed onto the owner.
Best wishes Manor Cottages
Property Owner
Reviewed by Karen4.7★Nov 2022
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"The house was stunning,everything was high standard and it exceeded our expectations."
The house was actually much bigger than we th5from the photographs, amazing views out from the house. Overall we wanted somewhere to relax for a few days and that is what we got, the time flew by. We will definitely book again in the future
Thank you for your amazing review. We are so pleased you enjoyed your stay and hope to welcome you back again in the future.
Best wishes Manor Cottages
Property Owner
Reviewed by Sarah5.0★Nov 2022
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"Thoroughly enjoyed our stay due mainly to the fantastic property (Under Catswood) and the spectacular views over the valley."
The accommodation and facilities are amongst the best we’ve ever experienced and there has clearly been a great deal of thought to the layout of the property and the high quality interior. Although access up the lane is tight it is well worth the challenge.
Thank you for your amazing review. We are so pleased that you enjoyed the property and its lovely views. We hope to welcome you back again.
Best wishes Manor Cottages
Property Owner
Reviewed by Alan5.0★Oct 2022
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"Undercats Wood is a beautiful property- spacious, comfortable and very well equipped."
We found the house clean and loved the views from many of the rooms and terrace. The peaceful location was worth the slightly challenging roads to reach it. A fantastic holiday home. Thank you.
Thank you for your feedback. It's fantastic to hear that you had a lovely time away and we hope to be able to welcome you to Under Catswood one day again in the near future! Best wishes, Manor Cottages.
Property Owner
Reviewed by Anthony5.0★Sep 2022
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"Property was amazing value for money, providing all the little things helped."
Fyi I thing the washing machine is leaking as the outside of the building was wet, but didn't see inside wet.
Thank you for providing your feedback and we're glad you enjoyed your stay. Thanks also for letting us know about the washing machine issue - much appreciated!
Property Owner
Reviewed by Deep5.0★May 2022
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"There were a few issues with the water pressure and lack of hot water, even after pressing the extra hour on the boiler."
On the final day the kitchen sink developed a leak.
The house was set in a stunning location.
Just a suggestion to improve the stay would have more information about walking routes, local restaurants, pubs etc.
Thank you for your feedback and we have passed on any issues to the relevant people. We appreciate you raising these with us. We are pleased you had a nice stay and hope to welcome you back again soon.
Property Owner
Reviewed by Stu3.8★Apr 2022
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"Superb location and views, beautiful position in its own wood."
The décor was a perfect match for the design of the building. Perfect for a walking weekend with friends. Very impressive kitchen and I personally loved the library and Charles Aimmes chair! Outside space great and the local pub The Woolpack had excellent food. Highly recommended. Don’t be out off by any negative reviews we experienced no issues at all.
Thank you so much for providing us with such lovely feedback. It's great to hear that you had a fantastic stay at Under Catswood and we would love to welcome you back to the property any time in the future. Thank you once again for providing us with your feedback.
Property Owner
Reviewed by Sean5.0★Jan 2022
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"We felt completely at home in the cottage from the moment we arrived."
The property is spacious, comfortable and full of personal touches. Sadly we did not have time of explore the gardens but the views are spectacular.
The split level lounge is real luxury.
The location is idylic and quiet but within easy reach of Stroud if civilisation is required!
Thank you for your feedback. We are so happy to hear that you enjoyed your stay and would love to welcome you back any time soon.
Property Owner
Reviewed by David5.0★Nov 2021
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"I booked this holiday as a 50th birthday celebration and it was the most expensive holiday we have had and probably the worst !"
The holiday property was dirty and had apparently had a 9 hour clean before we arrived. I've sent a very large number of photos to sykes who have passed on to the owners and yet, I've had no response. The property was in a very unacceptable state of cleanliness and it ruined our whole holiday, so much so that my son wanted to leave the very next day after arrival. We definitely won't be going back !
Thank you for your feedback.We can only apologise for the cleanliness issues you encountered during your stay. We have experienced teething issues with the cleaning company, we have now managed to source a new housekeeping company.
Property Owner
Reviewed by Marsha2.2★Oct 2021
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"Whilst the cottage is in a stunning location and could be a very desireable property it was the dirtiest we have ever stayed in and we have stayed in a lot!"
Given the current situation we expected great care would have been taken to prepare holiday cottages for guests at this time, in-line with your cleaning guidelines. This was certainly not the case. All kitchen surfaces were covered in layer of grease, taps had fingerprints, bins filthy, layers of dust on appliances, crockery dirty and stained, bedding Unironed, bathrooms in a similar condition. We complained to Manor cottages who arranged for a ‘reclean’ to take place. Two ladies turned up who were extremely rude and unhappy at being called back. They stayed for 20 minutes. There was some improvement but not much. Given the rudeness of the women we didn’t want to call them back again so spent the rest of the day shopping for cleaning articles and cleaning the property ourselves and washing all of the cutlery, crockery, land and utensils. The ladies said the previous guests had left the property in a bad state and they had run out of time to clean the property properly for our stay. This was not out fault and should not have impacted on our stay. We certainly lost one whole day of our much needed ‘holiday’ due to this. Having paid for what we thought was a luxury property at luxury prices we feel deeply disappointed.
Many thanks for your feedback on Under Catswood. We are so sorry that the cleanliness was not up to our usual high standards and despite having a revisit from the housekeepers it was still not acceptable. I can assure you this has been taken onboard as we want to ensure all guests have a positive experience whilst staying with us. We have now sourced a new housekeeping company. Manor Cottages
Property Owner
Reviewed by Georgia3.8★Sep 2021
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"The house is amazing, very well eat with everything you need."
The views are breathtaking. Would definitely recommend.
Thank you for taking the time to feedback on your stay at Under Catswood. We're so pleased to hear that the house exceeded your expectations and you enjoyed your stay. You're always welcome to return in the future!
Property Owner
Reviewed by Paul5.0★Sep 2021
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